1. Claire Simcox CV
Claire Louise Simcox
07931 2258830 claire1simcox@gmail.com
Personal Profile
I am a hardworking, self-motivated, confident customer service provider who can rarely resist a challenge. I have over
25 years of customer experience across a variety of industries including hotel & catering, veterinary and estate agents.
I am an excellent team leader but work equally as well as a member of a team. I have finely tuned communication and
administrative skills. I always aim to exceed customers’ expectations with my can do approach. I have up to date IT
skills and I am always willing to learn new skills to enhance my ability to carry out a new role.
Qualifications
Reflexology Diploma ‘High Merit’ – BSY Complementary Therapy College, Exeter 2015
City & Guilds, ‘Distinction’ Hotel Management Reception & Front Office Practice - York College 1992
5 GSCE’s – Fulford Comprehensive School 1991
Professional Experience
Doctors Receptionist, Admin and Telephonist – Clive Medical Practice, High Street, Clive 2015 - present
A busy and fulfilling role. Looking after patients care and working well with the practice team
Events Co-ordinator ‘Self-employed’ – The Granary, Monk House, Shrewsbury 2015 – Aug 2015
I am responsible for setting up and clearing down, meeting & greeting conference guests. Looking after all delegates
requirements throughout the day.
Holiday Cottages Manager – Newton Meadows Cottages, Shrewsbury 2007 – 2015
Overall responsibility for managing and operating 3 holiday cottages in rural Shropshire.
During my 7 years of managing a privately owned business I increased the annual turnover, year on year by 5 - 10%.
This was achieved by focusing on repeat business whilst encouraging new business through the introduction of short
breaks and advertising.
Occupancy rate also increased, giving the cottages a regular occupancy of 80 to 100% dependent on the season. This
was aided by constantly reviewing the cottage prices and ensuring they were seasonally adjusted to suit the market.
My greatest achievement whilst managing the cottages was increasing the Shropshire Tourism rating from 3 starts to 4
stars. This was achieved by a cottage upgrade which was then maintained to a high standard and offered as the
standard.
Home Maker 2004 – 2007
Time out to raise my daughter and move the family from Yorkshire to Shropshire.

2. Claire Simcox CV
Conference & Banqueting Manager – Novotel Hotel, York 2001 – 2004
My overall responsibly was securing conference and banqueting business. My effectiveness of this task achieved a
secondary benefit of improving the hotel bedroom occupancy rate. I was responsible for a team of 8 staff & I worked
closely with the Food & Beverage Manager and the Revenue Manager to achieve my goals. High occupancy and targets
were always achieved. Turning new customers in to repeat business.
My most noticeable achievement at the hotel was the improvement of the wedding offer and the increase in wedding
business we attained.
Senior Receptionist – Forsyth Business Centre, York 2001 – 2001
Temporary role. Part of the facilities management team offering office support services to the various clients within the
business centre.
Senior Receptionist – Royal York Hotel, York 2001 – 2001
Temporary role. Reported to the Reception Manager. Responsible for overseeing the shift team on a daily basis.
Veterinary Receptionist / Administrator – Minster Veterinary Practice, York 1996 – 2001
Part of a large team at a very busy surgery. As a Receptionist/ Administrator my duties were front of house including
booking of appointments, visits & tests, ordering and dispensing of drugs & vaccines, daily cash reconciliation and
banking.
Receptionist – Jackson-Stops & Staff, York 1994 – 1996
As part of a team my duties included planning and carrying out viewings to potential clients of both domestic and
commercial properties. Also operating the mailing list.
Sabbatical to Australia 1993 – 1994
Receptionist – Parsonage Country Hotel, York 1991 – 1993
Part of a small team in an exclusive hotel. My day to day duties on Reception included accommodation bookings and
reservations, checking in guests, daily cash reconciliation and banking.
Interests & Hobbies
I am married with one child and hold a clean driving licence. My interests and hobbies vary from horse riding, walking
my dogs, gardening. Reflexology and giving talks that I do in my spare time. Helping and organising community events,
attending committee meetings and socialising with my family and friends. Cooking and baking is very much an interest
and enjoyment of mine and I have been lucky enough to have won some prizes for these skills in various WI events.
The big prize was when I won ‘Best in Show’ for my baking at the Shrewsbury Flower Show, when I exhibited in the
Shropshire WI marquee. I rarely resist a challenge .I am a firm believer in team building and good communication in
and out of the work environment and I feel that I am very good at motivating others as well as myself. I am constantly
looking to improve myself. In the past I have done charity fashion shows where I model, I also modelled for a
wedding/evening dressmaker and hat designer in York for many years, which I thoroughly enjoyed. I also get involved
with many local voluntary fundraising events. A healthy life style is extremely important to me and I believe a healthy
diet, active lifestyle and plenty of exercise are keys things to leading a fulfilled life.
In the future I can see myself continuing to work closely with people, whilst at the same time using my organisational
and team building skills to their fullest.
Referees
Available on request.