The document provides information about vocational training at the Taj Krishna hotel in Hyderabad. It discusses the Taj brand and the facilities at the Taj Krishna including its 261 rooms, fitness club, restaurants, bars, banquet halls, boutiques, and types of rooms. It outlines the management structure including the general manager and managers of front office, housekeeping, and learning and development. It details the front office hierarchy and tasks performed by front office staff like newspaper delivery, greeting guests, handling baggage and registration cards. Finally, it lists some key things learned during the training like grooming, communication, time management, and confidence.

1. VOCATIONAL TRAINING
AT TAJ KRISHNA HYDERABAD
Presented By: Clifford Paul
Area of Training : Front office

2. TAJ KRISHNA HYDERBAD

3. ABOUT TAJ
 Taj Hotels, Resorts and Palaces now comprises 93
hotels in 55 locations across India with an
additional 16 international hotels.
 Jamsetji Nusserwanji Tata was the founder of Tata group
that opened the first Hotel, Taj Mahal Palace.
 The Managing Director of the Taj Group is Mr. Rakesh
Sarna.

4.  A joint venture between IHCL and GVK group.
 Located in Banjara Hills Road No 1.
 261 Elegantly appointed rooms.
 Fitness club, Swimming pool, Spa.
 The Taj Club & Chambers are
a Taj Speciality
TAJ KRISHNA

5.  Accommodates High end Boutiques
- Burberry
- Ermenegildo Zegna Boutique
- Canali
- Paul & Shark
- Taj Khazana
- The Helvetica
- Omega
- Cartier
TAJ KRISHNA

6. RESTAURANTS
 Golden Dragon ( Chinese
Cuisine)
 Firdaus ( Indian Cuisine)

7. RESTAURANTS
 Alfresco ( Italian Cuisine)  Encounters (All Day Dinning)

8. BAR & Tea Lounge
 Seasons Bar & Gallery  Tea Lounge at The Arcade

9. Banquet Halls
Indoor Venues
 Sapphire Room
 Garden Room
 Emerald 1 & 2
 Grand ball Room
 Pearl 1 & 2
 Golden Room
s

10. Outdoor Venues
 Poolside
 Grand Ballroom Lawn

11.  Deluxe Rooms
 Taj Club Rooms
 Suite Rooms
 Presidential Suits
 Luxury Suits
Types of Rooms

12.  General Manager – Mr. Mohanchandran
 Front Office Manager – Mr. Puneet Goswami
 Assistant FO Manager – Mr. Bipin Bhargav
 Assistant HK Manager – Mrs. Babita Jain
 Concierge Head – Mr. Subhramanayam
 Bell Captain – Mr. Andre
 Executive Chef – Mr. Nithin Mathur
 L & D Head – Mrs. Anusha Dubey
 L & D Assistant – Mrs. Surabi Jain
Board Members

13. Heirarchy Front Office Manager
Assistant Front
Office Manager
Bell Captain
Bell Boys
Trainee
Senior Receptionist
Receptionist
Reservation Manager
Assistants
Concierge Head
Assistants

14. ELEVATORS
CARTIER
SECURITY
WASH
ROOMS
BELL DESK
RESERVATIONS
& BUISINESS CENTRE
RECEPTION
FOM
LOUNGESEASONS BARALFRESCO
ENCOUNTERS
CONCIERGE
FRONT PORCH
ENTERANCE
SERVICE ELEVATORS
FIRE EXIT

15. Lobby

16.  Newspaper Delivery
 Deliver welcome Letters
 Greeting & Escorting Guests
 Baggage sorting
 Baggage delivery
 Store pickup
 Business Centre
 Key Cards
 Slotting of Registration Cards and bills
Tasks done

17.  Newspapers are placed in jute bags.
 For the Suite rooms and the Taj Club rooms the
newspapers are placed in a leather bag.
 All newspapers must be delivered before 5am.
 The housekeeping staff collect the bags.
Newspaper Delivery

18.  Guests have to always be greeted with a
warm smile and the time of the day (Good
morning/Good afternoon/Good evening).
 Staff should always know the locations of
all the banquet halls, restaurants, stores &
other outlets.
Greeting and Escorting

19.  Registration cards must be slotted according to the surname
name of the guests.
 The Registration card should be sorted with the key cards.
 Welcome letters should also be sorted with the Registration cards.
 Bills must be sorted depending on the respected floors except
suite rooms and club rooms.
Slotting of Registration cards and bills

20.  When a guest appears towards Reception
the bell boys request them if they need any
help with their baggage.
 The baggage is then sorted and tagged
with the respective room numbers.
Baggage Sorting

21.  The standard baggage delivery time of
a bellboy is 8 minutes after the guest
checks in.
 The baggage should be placed in such
a way that the handle always faces the
guest.
Baggage delivery

22.  All sorts of Printing, Scanning, Xerox etc can be done here.
 Consists of 2 halls
Hall 1 – Can accommodate 13 pax
Hall 2 – Can accommodate 6 pax
Business Centre

23.  Excellent Grooming
 Good communication skills
 Time punctuality
 Time management
 Hygiene
 Good posture and body
language
 Confidence
 Ready to handle any situation
Things Learnt

24. THANK YOU