Managing and Measuring work was presented at the 2016 Tennessee SHRM State Conference in Memphis, TN by Gwendolyn Tucker.
Coach Gwen highlights that a leader's role includes setting clear objectives, monitoring progress and giving feedback. But, unfortunately, too many managers are unskilled at doing so.
Managing & Measuring Work addresses elements of a robust performance management program necessary for building a culture of accountability, and strategies for implementing in the workplace.
2. G W E N D O L Y N J . T U C K E R ,
M A N A G I N G P A R T N E R
R I X I N T E R N A T I O N A L , L L C
Managing & Measuring
Work
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
3. Agenda
Welcome & Introductions
Setting The Stage
Managing & Measuring Work
Next Steps
Q & A
Closing
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
5. RIX International, LLC Gwendolyn Tucker
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Founded 2002
Core Values
Respect
Integrity
eXellence
Coaching, Consulting &
Training
Managing Partner
Accountant & CPA
Fortune 500
Roles
About Us
6. Setting The Stage
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
7. Current State
On average, 6 out of 10employees report
not having clear goals/objectives,
nor have they received meaningful feedback
from their manager in the last
six months.
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
8. Impact
This directly affects engagement,
productivity and profitability,
resulting in a negative effect on the organization
and an undue burden on HR Professionals.
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
9. The Problem/Root Cause
Organizations lack a Cultureof
Accountability
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Answerability
12. Managing & Measuring Work
What is it?
Why is it important?
What barriers stand in the way?
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
13. Managing & Measuring Work (Performance)
Critical part of a leader's role.
Requires
Setting clear objectives
Monitoring progress and
Giving periodic feedback.
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
14. Building A Culture of Accountability
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Key Elements
15. Purpose: The BIG WHY!
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Alignment
16. Process: The How
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Well-Designed
17. People: The Who
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Stakeholders
18. Plan: The What
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Individualized
19. Practice: The Application
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Institutionalize
20. Managing & Measuring Work
What barriers stand in the way?
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
21. Barriers
Not enough Time
Lack of Training
Other things take Priority
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
22. Now What?
“Insanity: doing the same thing over
and over again and expecting different
results.” – Albert Einstein
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
24. Survey Current State
On average, 6 out of 10employees report
not having clear goals/objectives,
nor have they received meaningful feedback
from their manager in the last
six months.
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
25. Managing & Measuring Work (Performance)
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Self-Assess
Why
How
Who
What
Application
