2. Use cases for every industry:
‣ Healthcare - doctor/hospital search, alerts, symptom and
transparency tools
‣ Health Insurance - coverage and cost sliders, health care reform
education, and plan recommendations
‣ Financial and Diversified Insurance Services - retirement income
calculators, money managers, budgeting tools, portfolio displays,
and credit applications
‣ Telecom and Media - natural language tech support, usage
displays, plan and services up-sell and cross-sell, and videos
CustomizableComponents
The Insyte solution offers you multiple areas that can
contain any tool, data, widget or feature necessary to guide
your customer. In addition, we add special effects that
highlight and draw users to important information.
Based on our best practices and your key performance
indicators, we help you design the customer journey that
delivers a consistent, educational experience to drive
desired behaviors.
Insyte Solution Guide
Guide Powered by CodeBaby | 3
base solution custom example
3. DynamicSelf-HelpOptions
Insyte creates a seamless experience for the end-user--
providing support and service without leaving the page.
‣ Escalation to Live Chat - Available within the current
channel and served up by the virtual assistant when
needed; user is returned to their transaction when
complete.
‣ Callback - A full-service solution during peak times; Insyte
transmits customer contact information to your CRM and
notifies your agent for a customer callback.
‣ Email/Contact Form - Embedded within Insyte at all times
or when prompted by the virtual assistant.
‣ Knowledge Base - Insyte can integrate within an existing
knowledge base or we can help you build one.
‣ Object Library or CMS Integration - Content can be
delivered on page or users can be navigated to the
appropriate object outside of Insyte and configured to return
when complete at the user’s discretion.
‣ Natural Language Query - This type of technology allows
customers and the virtual assistants to use everyday
language to accomplish self-service objectives.
Insyte Solution Guide
Guide Powered by CodeBaby | 4
4. IntelligenceOnDemand
The virtual assistant carries the persona and the intelligence
driving the customer experience. Studies show that an
interactive virtual agent which carries human-like intelligence
and emotions is more effective than a static 2D image.
CodeBaby Intelligent Virtual Assistants (CIVA) use non-verbal
cues such as a smile, a raised eyebrow, or a wave of a hand
that create a sense of familiarity and trust. In combination with
these emotional expressions, CIVA uses lip-sync technology
that can match virtually any language, appealing to both your
local and global audience. These audio and visual
enhancements create the emotional connection necessary to
differentiate your organization, engage your customers, and
encourage self-service usage.
In addition to increasing trust, CIVA is a powerful tool that can
make strategically timed pre-emptive suggestions and educate
on product or service alternatives-- essentially providing
consumers what they need even before they know it
themselves.
Our team of experts will help you select from a range of
options and by custom order, our 3D artists can create tailor-
made hair, clothing, and motion capture or manual gestures to
match movements specific to the audience and organizational
needs.
Insyte Solution Guide
Guide Powered by CodeBaby | 5
5. GoingMobile
Although research still identifies PCs as the dominant form
factor, over time, it’s expected that tablets will erode this
position to provide a superior PC like experience. If you’ve
been trying to crack the tablet code, look no further. Insyte can
be optimized for the iPad® and major AndroidTM tablets.
Insyte Solution Guide
Guide Powered by CodeBaby | 6
And if you’re wondering how it works on
handhelds, we’ve develop a scaled down
version of the essentials your customers are
looking for such as alerts, reminders, geo
location, and knowledge base access.
click the image above or here to view a short health plan demo
http://player.vimeo.com/
external/
60751956.hd.mp4?
s=72f7cf85136d27739f
4aa61a1e018bb5
6. GainInsyteIntoWhatMattersMost
What’s the point of all this unless you can track and measure the
value of engagement? With integrated CodeBaby Analytics®, you
can track every user interaction, so you can accurately analyze
usage, accomplishments, and trends over time to maximize
conversation, tool, and component performance.
For in-depth analysis, there are several detailed reports - Clicks,
Keys, and Videos. The client services team in partnership with your
organization sets goals and event metrics to adhere to
performance objectives at the time of Insyte provisioning.
Sample metrics:
‣ Clicks: Total number of times a visitor used an optimized
interaction such as a link or tool.
‣ Key Events: Details on goals and key events performed by
customers.
‣ Videos: In-depth breakdown of all CodeBaby videos and
segments viewed by customers.
Insyte Solution Guide
Guide Powered by CodeBaby | 7
