1. Cole Johnston
1209 E Cumberland Ave Unit 2504
Tampa, FL. 33602
Bachelor’s Degree in Communications 2014
University of South Florida Tampa, FL.
Attended the University of Kentucky Lexington, KY. (2013)
Associate’s Degree 2012
Santa Fe College Gainesville, FL.
High School Diploma 2010
The Benjamin School North Palm Beach, FL.
June 2006-August 2007 Publix Tequesta, FL.
-Bagging groceries and delivering them to customers’ vehicles
June 2011-July 2012 Tower Hill Insurance Group Gainesville, FL.
Special Investigations Unit
-Manage background checks on possible criminals
-Acquire clerk of court documents
-Find property appraiser documents/building permits
-Compare policyholders photos
May 2013-October 2013 Publix Tampa, FL.
-Restocking produce items
-Cutting fruit, packaging, stocking
-Lifting heavy items from freezer to floor
May 2014-December 2014 Digicom Tampa, FL.
-Take customer service calls
-Put alarms on test mode
-Call business/residence after receiving a burglary/medical/fire
2. -Dispatch police/EMS/fire department if necessary
-Enter account information (including names, numbers, zones, etc.)q
January 2015-Current Avatar Property & Casualty Insurance Tampa, FL.
Field Claims Adjuster
-Licensed to adjust insurance claims (property, casualty, commercial)
-Dispatched to 100+ claims: both emergency and non-emergency
-On call 24/7
-Contacted necessary individuals for repairs (contractors, roofers,
Excellent communicator after working with Publix for over a year
Working at Digicom has improved my communication skills even
Avatar has taught me how to work with others face-to-face
24/7 phone duty has taught me responsibility and to be available at
all times no matter what
Fantastic with Microsoft programs after working with Tower
Hill/Avatar for over a year
Great at completing background checks on possible criminals
Can find online court documents with ease
-Including online permits
See enclosed reference letter
January 23, 2013
University of South Florida
RE: Cole Johnston
It is with great pleasure that I recommend Cole Johnston for admission to the University of South
Florida. Over the past year, I have been Mr. Johnston’s supervisor at a large Gainesville based
insurance company. I oversee a Special Investigation Unit that is responsible for conducting
investigations related to insurance fraud, arson and theft across the State of Florida.
I demand that the staff of the Special Investigation Unit maintain a high level of confidentiality,
integrity and professionalism. Cole came into the unit as a summer intern. Within a short period of
time it was readily apparent that Cole has exhibited the character, high level of professionalism and
skill set not typical of someone having just entered the insurance business. Cole was able to assist the
3. Special Investigation Unit in several large investigations around the State and subsequently was
brought on as a part-time employee.
Cole is dependable member of the Special Investigation Unit. His good judgment and mature outlook,
organization and personality ensure a logical and practical approach to her endeavors.
Please feel free to contact me should you wish to discuss my recommendation of Cole Johnston for
admittance to the University of South Florida.
7201 NW 11th
Gainesville, FL 32605