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Billing of everything - preparation for challenges in the digital world

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Billing of everything - preparation for challenges in the digital world

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What is billing of everything and is it a reality? What challenges are CSPs facing and how can these challenges be tackled with the help of technology?

What is billing of everything and is it a reality? What challenges are CSPs facing and how can these challenges be tackled with the help of technology?

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Billing of everything - preparation for challenges in the digital world

  1. 1. Billing of everything Anna Kozłowska-Jarosz BSS Product Manager Preparation for challenges in the Digital World
  2. 2. • Challenges faced by CSPs today • Digital services – changes • Billing of everything for everyone – key features • Billing as a part of omnichannel approach – story • Summary AGENDA
  3. 3. CHALLENGES FACED BY CSPs TODAY REVENUE DECREASE CUSTOMER CHURN NON TELCO PROVIDERS SILOED LEGACY SYSTEMS
  4. 4. VARIETY OF PLAYERS AND DIGITAL SERVICES  Communications Service Providers  Providers of IoT services  Application providers  Device providers  Third-parties (partners)  Customers / Resellers  End Users
  5. 5. THE WAY OF THINKING
  6. 6. NEW CHALLENGES IN TERMS OF SYSTEMS/PLATFORMS
  7. 7. PARTNERSHIP IS A MUST  Each service provider in the value chain has a clear role  Roles are defined in the Partnership Model dimensions  co-branding  direct sales to end users / customers  billing on-behalf  Pricing models depends on verticals  Value-based pay-per-use model  Criteria-based flat rate model  Consumer device model  Enterprise device model  Tailored pricing model
  8. 8. BUSINESS MODELS VARIETY OF RELATIONS AND SETTLEMENTS: B2X, B2B2X SETTLEMENTS WITH TELCO AND NON TELCO PARTNERS PRICING MODELS TRADITIONAL PRICING - USAGE BASED - EVENT BASED - SUBSCRIPTION BILLING OF APPLICATION SLA/QoS DEPENDING FINANCIAL MODELS FINANCIAL DOCUMENTS VARIETY ASSIGNMENT OF CHARGES TO APPROPRIATE DOCUMENT MULTIPLE BILLING REVENUE MODELS MULTI… … LEVELED …TENANT …CURRENCY …COUNTRY …LANGUAGE …DEVICE KEY ASPECTS OF BILLING OF EVERYTHING FOR EVERYONE
  9. 9. WHAT CUSTOMER CENTRIC MEANS IN DIGITAL WORLD ?  Conscious and demanding customer  Unrivaled Customer Experience  One provider for everything  Single Point of Contact  Provider is a partner of end customer  One invoice/one payment
  10. 10. Billing of everything and for everyone A story
  11. 11. NEW CAR BOX DEVICE LAUNCH
  12. 12. DEMO TELCO SIGNED AN AGREEMENT WITH PARTNERS - DEVICE MANUFACTURER - APPLICATION PROVIDER
  13. 13. PARTNERS: - DEVICE MANUFACTURER (car- boxes) - APPLICATION PROVIDER (parking space app, intelligent car analytics, games)
  14. 14. John Cage is an active social media user and he loves gadgets and innovations. He has just signed an agreement with Demo Telco and lately his friends told him about connected car option.
  15. 15. BUSINESS AND FINANSE RELATIONS Application provider Car-boxes manufacturer Car dealer John Cage
  16. 16.  Partners side:  Define a model of cooperation with partners  Define agreed pricing models  End customer side  Define a service for end customer in Product Catalog  Notify customer about new option WHAT IS REQUIRED IN DEMO TELCO SYSTEMS ? Dear John, We have great offer for you… Please log in via self service application in order to GET CAR BOX for your car !
  17. 17. JOHN LOGS IN TO SELF SERVICE
  18. 18. BILLING FOR EVERYTHING AND FOR EVERYONE
  19. 19. POSSIBLE with Comarch Convergent Billing
  20. 20. SUCCESS ENABLER – COMARCH CONVERGENYT BILLING Ready to support new Digital Scenarios Multi-party settlements Omnichannel compatibility B2B2X support Telco & Non- Telco services Multi…support
  21. 21. Thank you Any questions?
  22. 22. al. Jana Pawła II 39 a 31-864 Kraków Poland Phone: +48 12 64 61 000 E-mail: info@comarch.com www.comarch.com

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