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IT outsourcing - Best practices in vendor management

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IT outsourcing - Best practices in vendor management

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Description

Vendor management to meet business objectives, to minimize potential business disription and to avoid deal and delivery failure. What is important for vendor management and what are the lessons learned?

Transcription

  1. 1. IT OUTSOURCING - BEST PRACTICES IN VENDOR MANAGEMENT INFORMATION AND COMMUNICATIONS TECHNOLOGY Adam TYMOFIEJEWICZ Consulting Director (Comarch)
  2. 2. ADAM TYMOFIEJEWICZ Consulting Director ICT Services in Benelux Region 15 year experience in IT IT transformation projects IT outsourcing and managed services Cloud services Partner/vendor management
  3. 3. POWER HOSTING CASE OVERVIEW  Client  Financial Services  HQ: Netherlands  End-users: Europe  Background  Centralized Vendor Management  Local stockholders  Compliance and security  Legacy technology (IBM Power / System i) MAIN GOALS  Costs reductions (20%)  Quality maintenance  Service Standardization
  4. 4. The Solution: VENDOR MANAGEMENT
  5. 5. VENDOR MANAGEMENT OBJECTIVES Avoid deal and delivery failure Ensure sustainable multisourcing Driving the most value from their vendors To meet business objectives Minimize potential business disruption
  6. 6. RISK REDUCTION COST OPTIMIZATION QUALITY AND PERFORMANCE IMPROVEMENT BENEFITS OF USING VENDOR MANAGEMENT  Meet compliance requirements  Business continuity  Financial management  TCO perspective approach  Agility by setting up KPIs  Communication flows
  7. 7. VENDOR MANAGEMENT – what is important?
  8. 8. Built relations with your vendor
  9. 9. Make a business case
  10. 10. Define your goals and success factors
  11. 11. RESULTS
  12. 12. LESSON LEARNED LESSON LEARNED Communicate with your vendor Look at the problem from different perspectives Think out of the box Standardization needs „motivation model”
  13. 13. „ - anonymous Challenge your vendor to deliver results which your business needs
  14. 14. We are big enough to handle and small enough to care
  15. 15. THANK YOU!

Description

Vendor management to meet business objectives, to minimize potential business disription and to avoid deal and delivery failure. What is important for vendor management and what are the lessons learned?

Transcription

  1. 1. IT OUTSOURCING - BEST PRACTICES IN VENDOR MANAGEMENT INFORMATION AND COMMUNICATIONS TECHNOLOGY Adam TYMOFIEJEWICZ Consulting Director (Comarch)
  2. 2. ADAM TYMOFIEJEWICZ Consulting Director ICT Services in Benelux Region 15 year experience in IT IT transformation projects IT outsourcing and managed services Cloud services Partner/vendor management
  3. 3. POWER HOSTING CASE OVERVIEW  Client  Financial Services  HQ: Netherlands  End-users: Europe  Background  Centralized Vendor Management  Local stockholders  Compliance and security  Legacy technology (IBM Power / System i) MAIN GOALS  Costs reductions (20%)  Quality maintenance  Service Standardization
  4. 4. The Solution: VENDOR MANAGEMENT
  5. 5. VENDOR MANAGEMENT OBJECTIVES Avoid deal and delivery failure Ensure sustainable multisourcing Driving the most value from their vendors To meet business objectives Minimize potential business disruption
  6. 6. RISK REDUCTION COST OPTIMIZATION QUALITY AND PERFORMANCE IMPROVEMENT BENEFITS OF USING VENDOR MANAGEMENT  Meet compliance requirements  Business continuity  Financial management  TCO perspective approach  Agility by setting up KPIs  Communication flows
  7. 7. VENDOR MANAGEMENT – what is important?
  8. 8. Built relations with your vendor
  9. 9. Make a business case
  10. 10. Define your goals and success factors
  11. 11. RESULTS
  12. 12. LESSON LEARNED LESSON LEARNED Communicate with your vendor Look at the problem from different perspectives Think out of the box Standardization needs „motivation model”
  13. 13. „ - anonymous Challenge your vendor to deliver results which your business needs
  14. 14. We are big enough to handle and small enough to care
  15. 15. THANK YOU!

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