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CDMelb2015: Tollshield

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CDMelb2015: Tollshield

Publié dans : Technologie
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CDMelb2015: Tollshield

  1. 1. Detect and block toll fraud in real time Rene Sugo CEO Symbio Networks
  2. 2. 2 Telco industry's dirty little secret • Everyone is NOT talking about it • Sales team not talking about it • Engineers definitely don’t want to talk about it • We need to talk about it Toll Fraud
  3. 3. What is toll fraud • Carried out in many different ways: – International Revenue Share (IRSF) – Call Termination Hijacking – Private Branch Exchange (PBX) Hacking • US $46.3 Billion lost to fraud in 2013 • +117% growth in reported fraud • Significant revenue loss for big carriers • Can cripple or even bankrupt smaller players 3 -$46.3 Billion CFCA, Global Fraud Loss Survey (2013) Insight Research, Telecommunications Industry Review (2013)
  4. 4. A cost of doing business? • Tools that claim to combat toll fraud, such as viewing CDRs and retrospective reporting • This is not prevention. The fraud has already happened • In the past it was accepted as a cost of doing business… …but it doesn’t need to be 4
  5. 5. You have to let customers in… 5
  6. 6. Catch fraudsters before the damage is done 6
  7. 7. Toll fraud grows and evolves • Phishing • White collar crime • White space fraud • Destination hijacking • Fragmentation of numbering space – it’s not obvious anymore what premium numbers are • Fraudsters have got smarter… …but so have we! 7
  8. 8. Example – Prefix fragmentation 8 • UK number regulator split 0845 range (equivalent to 1300 here) • 18 price bands based on 3 digits following the prefix • Total of 80 price bands across Non-Geographic Numbers • Complexity + confusion = opportunity for fraudsters • You simply can’t block the whole country!
  9. 9. Next level of mitigation 9 -$46.3 Billion • Patent-pending SaaS solution • Developed in Australia • Deployed in your network – Adapts to the regular traffic patterns of your network – Verifies your network traffic against global trends – Self-learns, to find currently unknown types of fraud
  10. 10. Case Study 10 • Tested on Symbio’s domestic network • All traffic on Symbio network automatically monitored for toll fraud Blocked over 600,000 fraud calls Across 83 destinations • How well is your network protected?
  11. 11. Non intrusive deployment 11 • Network probes deliver automatic call blocks • Passive, secure and virtually maintenance free • No network changes required, low cost deployment Router / switch Port mirror IP Network Secure feed Secure feedInternet / Layer 2 Network Probe Service Provider TollShield
  12. 12. Real-time 12
  13. 13. Discover and block • Manually block based on call destination or by customer. • Niche block (a customer and a call destination). • Automatically block highest-risk, most suspicious traffic. 13 Within minutes.
  14. 14. Comms Day special offer • How effective is your network's fraud protection? • CommsDay Special Offer: FREE 3 month TollShield trial – First 20 customers – Free Trial includes: • Free setup of one network probe • 3 months free SaaS service and Probe Subscription* • Valued at $8,500 (or more, depending on call volume!) – Register today at the iBoss stand *after the 3 month trial, regular monthly fees will be payable or the service can be cancelled & probe returned. 14
  15. 15. Questions?

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