19. System Center Service Manager
(SLA) Reporting
Active Directory
Configuration Manager
SvcMgr Orch.
Operations Manager CMDB
Virtual Machine Manager
IT Portal Workflows
21. Self-Service
Consumer enters self-service request
Consumerprovisions service catalog
IT approves (or rejects) request
IT accesses service
IT automates process
for deployment
Consumer enters
Consumer
self-service IT approves (or IT automates IT provisions
accesses service
request for rejects) request process service
catalog
deployment