Creating a thriving community
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Different examples of bringing people together in a community 1. Know your community - Communities change - how well do we know ours? 2. Keeping safe - Neighbourhood watch - people working together to keep Hertfordshire safe 3. Shared space and activities - all welcome at the award winning Community Garden in St Albans 4. Connecting Conversations - empowering people to find new ways of tackling loneliness in communities in Hertfordshire
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Creating a thriving community
- 1. Creating a thriving community: bringing people together Hemant Mistry, Herts Equality Council Julie Lloyd, Hertfordshire Constabulary Community Safety Sue Thompson, Keith Batchelor, HertsWatch Kate Belinis, CDA Herts Susan Jessop, Connect Hertfordshire Programme What does a thriving community mean to you? Short examples and quiz Table discussions Our 2 key messages to feed back to conference
- 2. www.hertsequality.org How well do we know our community? Question 1 How many people live in Hertfordshire? 1.2 million Total population of Hertfordshire as at 2018 is 1,184,000
- 3. www.hertsequality.org How well do we know our community? Question 2 How many different languages are spoken in Hertfordshire schools? 200 different languages
- 4. www.hertsequality.org How well do we know our community? Question 3 What are the three most spoken first languages spoken in schools (other than English)? a. Polish b. Urdu c. Romanian
- 5. www.hertsequality.org How well do we know our community? Question 4 Which is the oldest settled BAME community in Hertfordshire? Indian
- 6. www.hertsequality.org Creating a thriving community: bringing people together Herts Equality Council is an independent charity Aim Promote equality of opportunity in all aspects of life in Hertfordshire Improve the quality of equality practice in Hertfordshire Mission Empower Hertfordshire’s diverse communities to have a strong voice Promote equality and diversity and work to reduce and remove barriers Purpose • Through consultation, scrutiny and debate to formulate responses to proposals from statutory partners. • Facilitate dialogue between identified groups/organisations and statutory partners. • Celebrate success, encourage optimism and motivate members to seek to achieve change in society
- 7. www.hertsequality.org Creating a thriving community: bringing people together Beneficiaries Age Disability Gender reassignment Marriage and civil partnership Pregnancy and maternity Race Religion and belief Sex Sexual orientation. Our target beneficiaries are individuals and communities in Hertfordshire in the protected characteristics under the Equalities Act 2010
- 8. www.hertsequality.org Creating a thriving community: bringing people together How could HEC support the work of your organisation? Contact Hemant Mistry Herts Equality Council info@hertsequality.org 078303 75073.
- 9. Working Together To Keep Hertfordshire Safe
- 10. Question: Reach of Neighbourhood Watch in Hertfordshire?
- 11. Based on simple idea: that neighbours can work together, in partnership with police, to reduce crime and create a better place to live, work and play.
- 12. Watch Liaison Team Local Policing Teams HertsWatch NHW Coordinators and Members
- 13. Local people at the heart of it
- 14. OWL Member Addresses Mapped: Watford. Over 153,000 member households in Herts Local people at the heart of it
- 15. Informed and alert communities are more able to protect themselves Police messages: local, timely, un-edited and undiluted
- 16. Question: Do you receive OWL messages?
- 17. Growing our membership and maintaining relationship with members…
- 18. Great Feedback “Just thought I'd message you to say thanks for all of the updates and work you do for our community. It's good to know we are in safe hands!” “Just a quick note to say I do like the owl emails. As a business owner and local resident it's great to see what you get up to, it's a bit like my work- there's a lot of stuff that goes on behind the scenes and we don't appreciate the work that goes on, Thanks again”
- 19. Work with a range of local partners Trading Standards: Rogue Traders Alerts; Postal Scams; Fake or Dangerous Goods, Promoting Trusted Traders, Bank Posters, etc. Fire Service: Joint working around support for elderly residents and fire/crime prevention visits. Public Health: Seasonal Health Advice , etc. Affinity Water: Support around the meter project. Citizens Advice (CAB): Information screens, etc. The Post Office: “Adopt a Post Office” and posters.
- 20. Work with a range of local partners Herts Emergency Planning: Agreement to send public alerts /information in event of emergencies. U3A: Crime prevention presentations /recruitment. District Councils: Dissemination of local messages, joint funding, joint working re: community safety. Red Cross: Distribution of welfare packs. Housing Associations: Promote NHW to residents. ….and several more.
- 21. With the help of caring local people in regular contact with an older resident(s) we provide messages specifically aimed at supporting our older residents . SENIOR WATCH www.owl.co.uk/herts/senior
- 22. BUSINESS WATCH
- 23. Can local residents help? What can we do for you….?
- 26. Creating a thriving community: bringing people together Community Garden St Albans
- 27. List of communities Communities Supporters Little Eden Childminding group Mind in Mid-Herts HAWA St Albans Disability Group Food Smiles Heartbeats Pupil Referral Unit HACRO and Emmaus Beekeepers St Albans Social groups: Czech & Slovaks Woodcraft Older people Local schools Student: Duke of Edinburgh award Corporate Volunteer Days Tesco; Nationwide Building Society; Santander (Discovery Days); PwC; Inter-faith Herts CC Community Services Individuals with special needs Regular team of volunteers Groundwork Green Team Funders: CEMEX, TARMAC, Herts Community Foundation, Waitrose Community Matters X 2, Tesco Bags of Help X 2
- 29. National Award
- 32. Creating a thriving community: bringing people together Question How could your work / your organisation benefit from making use of a shared space such as a community garden?
- 33. Effective leadership – relationships Finding new ways - to deliver positive change that really tackles loneliness in older adults Using an approach called Conversational Leadership we support older people with lived experience of loneliness to Contribute their views on an equal footing with Community organisations, Councils, Health … Empowering older people to contribute their views, insight and skills to shape services and influence the ways in which they work together Supported by the Older Peoples Network Creating a thriving community: bringing people together Leaders by experience - Loneliness as an asset
- 35. Table discussion 1. What does / could my organisation offer to contribute to a thriving community? 2. What could we offer in partnership with others on our table? How can Herts 2020 YOC help? 3. What action will you take forward?
- 36. Creating a thriving community: bringing people together Hemant Mistry, Herts Equality Council Julie Lloyd, Hertfordshire Constabulary Community Safety Sue Thompson, Keith Batchelor, HertsWatch Kate Belinis, CDA Herts Susan Jessop, Connect Hertfordshire
Notes de l'éditeur
- HEC was set up in December 2011 to work with our partners towards creating a Hertfordshire where everyone is treated fairly, with dignity and respect and where good community relations are encouraged and celebrated.
- Good afternoon, I’m Julie Lloyd, Community Safety Manager here at Hertfordshire Constabulary. Together with Paul Lawrence, today’s compare, we look after Crime Prevention, and my remit includes looking after fraud, cyber crime and business crime, as well as managing the force’s Neighbourhood Watch strategy, and I’m the manager of the Watch Liaison Team. Those of you who know me, know that I’m passionate about Neighbourhood Watch and the benefits it brings, and can enthuse about it at length, but I’ve got to limit myself to a 15 minute presentation today, so I’ve written myself a script to ensure that I keep to time, so here goes….
- ..and all based on the simple but effective idea that neighbours can work together, in partnership with their local police, to keep themselves safe and create a better place to live, work and play.
- So in Hertfordshire, we see the core partnership as having three components: the membership, which at the strategic level is represented by HertsWatch (with the amazing Sue at the helm), the Local Policing Teams from across the whole county, and then the Watch Liaison Team, who’s role it is to promote and facilitate the positive momentum and to keep the partnership energised and on track to deliver against our plan.
- But of course, let’s not forget that keeping Hertfordshire’s people safe is at the heart of it, and I am very proud to say that in the five years since I joined the team and Sue became Chair of HertsWatch, we have seen Neighbourhood Watch more than double it’s membership - we were at 62,000 and we now have almost 150,000 households signed up across Hertfordshire. This success could not have been achieved without an enormous team effort and the contribution of so many people across the county, both police employees, Neighbourhood Watch Coordinators, volunteers, partners and others, all working to grow our membership, keep our records up to date, and to keep our local communities informed, alert and safe. We tend to grow our membership at a rate of about a thousand new members each month. But with around one third of all Herts homes already signed up, that means we have around two thirds still to go!
- In Hertfordshire, we use the OWL system, which provides us, the police, with a direct communication channel to around a third of households in Hertfordshire, enabling us to keep these supportive members of our communities informed and engaged. A local officer can spend ten minutes pulling together an OWL message for their local community which can reach thousands of local people within an hour or so – more coverage than local newspapers. Importantly, the system enables direct communication that is un-edited and undiluted by the press, by social media or rumours…and it’s infinitely more efficient than printing leaflets.
- Forewarned is forearmed: by sending our members local crime and scams alerts, crime prevention advice and encouraging them to share this, we help our communities to protect themselves from becoming victims of crime, thus saving police resources in terms of dealing with those crimes had they happened. We can also alert and advise our communities to emerging and evolving crime types, such as keyless vehicle theft, emerging scams and cyber-crime (an area where NHW is particularly effective) We can send messages to just one street, to an area, to a ward, a whole CSP or the whole force, the area a message goes to is based on relevance.
- But mainly our job is all about working with people – growing our membership and maintaining a positive relationship with our members, keeping everyone informed and involved with policing and encouraging the sharing of information to help our members to keep themselves and their neighbours safe.------------------
- The survey showed that most people find the volume of messages about right, and that the crime and fraud alerts and the crime prevention messages are the most useful. It’s great when an OWL email leads directly to an arrest. We also receive feedback, comments and enquiries following our messages. Obviously, it’s difficult to respond to everyone, but we do try. Only yesterday I received a query from a member about a text he’d received on his phone which indicated that he was due to receive some money from the tax office and which asking him to click on a link – and I was able to confirm his suspicions that it was likely to be a scam and that he should not click on the link!
- We also undertake a whole raft of different activities and joint work with a wide range of local partners, here are just a few examples. Trading Standards are particularly supportive partners, providing us with information and advice about numerous topics, but particularly about rogue traders and cold callers, and postal scams. We’re also working with local post offices, providing crime prevention posters for customers to read while queueing…
- We also have a partnership with the County’s emergency planning team, so that we can disseminate public information and advice in times of emergency. Other partnerships include: Crimestoppers, the University, Action Fraud and the Regional Cyber Protect team and GetSafeOnline
- Senior Watch seeks the help of caring local people who have regular contact with an older resident(s), you may be a neighbour, a relative, a professional carer or someone who runs a local club or group – if you join Senior Watch, we will provide you with messages specifically aimed at supporting our older residents with advice about crimes and other safety issues that might affect them. We also signpost local services and other sources of support for older residents. This is a particular area where we’ve worked closely with Trading Standards, for example we circulated an advice sheet about call blockers to help prevent telephone scams, and we are also developing a project with the fire service, linking Senior Watch with their “Safe and Well” visits to older residents.
- So, although we have a number of activities ongoing, one of the potentially most effective tools to fight cyber crime is OWL and Hertfordshire’s Business Watch, so we have been working to build and re-energise it. Through Business Watch, we can keep local business people up to date about local crimes and scams as well as the types of crime that are impacting on businesses UK-wide. Geographically based, we send messages about crime trends happening in your town, like forged £50 notes circulating or certain cold callers targeting local businesses, and we also send alerts and advice from national sources, such as emerging cyber threats targeting businesses across the UK and what to do to protect your business – sometimes the protective steps are very simple. Although we already have several thousand member businesses, with more than 60,000 businesses in Herts, we’ve got a long way to go! But we’re ambitious.
- We can also involve members proactively, seeking intelligence and local concerns, identification of suspects, looking out for stolen goods, and helping to find missing people. Appeals often lead to a positive and successful response. The owl system also enables us to undertake surveys of our members. Forcewide OWL surveys tend to elicit 7,000 – 9,000 responses.
- And finally, I would like to say a big thanks – firstly, a personal thanks from me to my lovely, strong and supportive WLO team for their energy and enthusiasm, they are a pleasure to work with, - …secondly, and I’m sure you’ll agree with me on this, my thanks to Sue for all she does in leading Neighbourhood Watch in Herts – the time and effort she puts in behind the scenes, and all that she manages and achieves, given that it is all as a volunteer, not to mention all that she’s done towards the organisation of today, she truly is amazing and Hertfordshire is lucky to have her. And finally, on behalf of our whole WLO team, a big thank you to everyone here – the ongoing success of Neighbourhood Watch is built on the support and efforts of local people and the local policing teams working together, what you’ve achieved in partnership is something to be truly proud of. Roll on the next ten years!
- Our project is called Connecting Conversations. It’s funded by the Nat Lott Building Connections Fund and linked to tackling loneliness. It’s about bringing people together in a slightly different way Effective leadership is not about formal structures or job titles, its about the quality of relationships We need to find new ways to ensure these conversations take place Supported by the Older Peoples Network that has membership from community based organisations supporting older people throughout Herts. These organisations have nominated older people and we are supporting them to take part in the training and activities So, minds coming together on an equal footing to find shared solutions