SlideShare une entreprise Scribd logo
1  sur  27
Télécharger pour lire hors ligne
Smart Funnel
Campaigns
Marketing Results
Through Channel
Blending
ABOUT THE AUTHORS
© Authentia Software, Inc. 2015 1
Jon DiPietro is a Certified Inbound Marketing Professional and
author of “Social Media for Engineers and Scientists.” He is the
Founder of Domesticating IT, an inbound marketing blog and
consultancy, and co-founder of CareerGravity.com, an
educational website that teaches job seekers how to market
themselves online. Jon holds leadership positions in the
International Society of Automation, for which he has received
multiple awards including the Emerging Leader Award. He is a
frequent speaker on Internet marketing and social media topics.
@JonDiPietro
jdipietro@authentiasoft.com
http://www.linkedin.com/in/jondipietro
Conrad Sanford brings a unique blend of being an entrepreneur,
incubating ideas into reality, as well as being a trusted adviser to
numerous organizations, both small and F100 entities over the
past 28 years. He has provided strategic insights and direction to
companies for customer facing mission critical business
functions, supporting this with detailed planning and tactical
hands-on execution that has enabled success. Conrad has
worked with the pioneers of GIS, ERP, CRM, having responsibility
for executing global enterprise vision while offering insight to
suppliers to improve their offerings.csanford@authentiasoft.com
http://www.linkedin.com/in/conradsanford
EXECUTIVE OVERVIEW
© Authentia Software, Inc. 2015 2
“A marketing campaign isn't something that comes to you
while you're taking a shower.” - Entrepreneur Media, Inc.
This paper approaches marketing tools
from the perspective of synergy rather
than conflict. The “either/or” mentality
recently promoted for marketing
campaign approach is unnecessary. The
spectrum of marketing tools from
blogging and SEO to cold calling
represent choices in a campaign’s
design, not alternatives based upon
moral codes.
EXECUTIVE OVERVIEW
© Authentia Software, Inc. 2015 3
Outbound Campaigns
Marketing campaigns have historically been dominated by
outbound efforts – email, advertising and telemarketing. Over
time, the targets of these efforts have found many means to
resist, making them less effective and thus increasing the cost
of sale when using these tactics. The familiar outbound
approach is shown here.
Inbound Campaigns
More recently, the introduction of inbound campaigns has been
championed as superior to outbound, showing significantly lower
cost per sale. The infancy and novelty of inbound are credited in
part to the many quick wins that these tactics affected. The
efforts within inbound campaigns differ significantly from
outbound, where the steps focus on improving the connection
with audience rather than the sale itself.
Convert the lead into a customer
Qualify the lead
Campaign outreach and direct contact
Pilot outreach and direct contact
Target and acquire audience
Convert the lead into a customer
Qualify the lead
Promote content through social media
Optimize content for search
Create content interesting to audience
EXECUTIVE OVERVIEW
© Authentia Software, Inc. 2015 4
The Smart Funnel approach has evolved
from market evidence showing erosion in
the effectiveness of inbound campaigns
as their popularity expands.
Concurrently, there appears a slight
uptick in the effectiveness of outbound
technics, such as direct mail, as these
campaigns have received less usage.
The coda for Smart Funnel campaigns is
to integrate the channels and processes
from both inbound and outbound tactics.
Outbound Strategies Inbound Strategies
EXECUTIVE OVERVIEW
© Authentia Software, Inc. 2015 5
Techniques
The pages that follow model the techniques employed to place this synergy depicted in the table above into action:
Analysis	
  
• Campaign design begins from an analysis of lead generation goals, target audience and past
performance metrics
Traf,ic	
  
• Traffic Sources which advertising, email, search engine optimization, social media, and blogging are
identified which will serve the target audience.
Lead	
  
Magnet	
  
• Lead Magnets are developed to convert cold traffic into leads.
Offerings	
   • Offerings are defined, ranging from low-cost Tripwires to Core Offers to high value Profit Maximizers
Return	
  
Path	
  
• Return Paths are defined which promote customer retention goals using the same techniques as
lead generation.
IInnttrroodduuccttiioonn
HHooww ttrreennddss aanndd mmaarrkkeettiinngg
hhyyppee sshhaappee tthhee mmoosstt
wwiiddeellyy aaddoopptteedd ssttrraatteeggiieess..
INTRODUCTION
© Authentia Software, Inc. 2015 7
“Cold Calling Is Dead, Thanks To LinkedIn”
- Ken Krogue, Contributor, Forbes
Marketing history exposes itself as a
sequence of shifting trends. These
trends result from new strategies based
on the most current enabling technology.
The outcome generates tactics by
innovating these emerging technologies
to create new marketing channels. And,
frequently, these new trends conflict with
the previous marketing paradigm.
Currently, we are witnessing one of the
most significant shifts: inbound
marketing.
Inbound marketing has a very strong
basis in theory. Create content that will
engage leads, persuade them that you’re
an expert in your field, and purposefully
nurture them from a lead into a
customer.
But is inbound marketing delivering on
its promise? And, if not, is there another
path? Most importantly, how to we
continue to leverage our channel
investments while consuming
innovations?
MMaarrkkeettiinngg TTrreennddss
The Gartner Hype Cycle “provide[s] a graphic representation of the maturity and
adoption of technologies and applications, and how they are potentially relevant to
solving real business problems and exploiting new opportunities.”
© 2015 Gartner, Inc. and/or its Affiliates. All Rights Reserved.
http://www.gartner.com/technology/research/methodologies/hype-cycle.jsp
INTRODUCTION
© Authentia Software, Inc. 2015 8
Recent marketing technologies and trends follow this hype cycle.
Each of them has some enabling technology:
Each of these enabling technologies, offering the promise of new
marketing capabilities get over-hyped, leaving marketers’ ability
to implement and optimize them lagging. This is illustrated in
Gartner’s Through of Disillusionment. Eventually, expectations
are leveled and the platforms get figured out, leading to the
Plateau of Productivity.
As the chart above suggests, we see the marketing landscape as
relatively mature in the areas of outbound marketing and CRM.
One of the fundamental arguments in favor of inbound
marketing is that what is now traditional marketing is more
difficult and less effective than in the past.
This is further shown when the incremental value proposition of
CRM functionality is reviewed. The incremental return on the
technology must now be bolstered with integrations such as
analytics or chat applications.
EEnnaabblliinngg
TTeecchhnnoollooggyy
HHiissttoorryy IImmppaacctt
AAuuttoo DDiiaalleerrss From the late 1970’s,
this technology
enabled large scale
telemarketing which
continued to expend
until controlling
legislation in 2003
Significant efficiency
improvement in
outbound demand
generation
CCRRMM Pioneered in the
1980’s in products
such as ACT!;
formalized in 1993
with the introduction
of Siebel Systems
CRM
Improvement in the
ability to effectively
manage large
numbers of
prospects and
customers, and
maintain detailed
information about
them
SSoocciiaall MMeeddiiaa An outgrowth of the
internet’s
popularization,
formally began to
take shape in
2002-2003 with
sites such as
Myspace and iTunes
The basis to current
dominant channel,
using blogging,
inbound marketing,
internet advertising
and SEO
INTRODUCTION – INBOUND MARKETING DISILLUSIONMENT
© Authentia Software, Inc. 2015 9
“Inbound marketing is a tool in your toolkit rather than a replacement for traditional
sales and marketing.” - Geoffrey James, Contributing editor, Inc.com
Inbound marketing is entering a phase in which most, if not all,
marketers have heard of it and a majority have adopted at least
some inbound marketing practices. Early adopters tend to have
found more success, but as more and more companies jump
into the content marketing pool, things get crowded and quick
wins become the exception rather than the rule. It tends to take
longer, cost more, and generate less than most businesses had
anticipated.
This is not to say that inbound marketing doesn’t work; rather it’s
an indication of mismatched expectations and shifting trends.
Early adopters in any space tend to find results more quickly
than their successors. This is in part reason for these
mismatched expectations.
Another factor is the accelerating pace of change in technology.
Consider how business was conducted in the 80s and 90s. How
often did a true game-changing technology come around? Fax
machines, personal computers, mobile phones, the Internet –
these things happened periodically. Moore’s Law applied to
social media shows a progression of game-changers every
couple of months.
These changes bring both threats and opportunities. The
challenge for businesses is to see the change and be nimble
enough to adapt its strategies and tactics.
INTRODUCTION – BEST OF BOTH WORLDS
© Authentia Software, Inc. 2015 10
“I skate to where the puck is going to be, not where it has been.”
- Wayne Gretzky
Both outbound and inbound marketing have their respective
strengths and weaknesses. By combining these approaches,
we’ve been able to realize the best of both marketing worlds.
Scalable, direct marketing tactics can significantly boost the
volume of leads into an inbound marketing funnel, shortening
the conversion window while simultaneously preserving the
longer term benefits of content marketing.
CCoommppaarriinngg IInnbboouunndd aanndd OOuuttbboouunndd MMaarrkkeettiinngg
There has been considerable discussion recently regarding
inbound marketing and its superiority to outbound marketing.
Experience with each approach reveals that each as a share of
strengths and weaknesses.
In a sense, it’s a difference without a distinction. It’s all
marketing. The goal is to attract prospects and convert them to
customers. The strategies and tactics are slightly different, and
their respective benefits tend to be perpetuated and
exaggerated by businesses and consultants with a product and/
or vested interest in one or the other.
INTRODUCTION – BEST OF BOTH WORLDS
© Authentia Software, Inc. 2015 11
IInnbboouunndd MMaarrkkeettiinngg
Inbound marketing consist of strategies and tactics that
organically attract prospects by offering value first and making a
sales pitch second. It tends to focus on the very top of the sales
funnel and rely on automated processes to pull prospects
through to the bottom of the funnel. The key distinctions are
that it is primarily a “pull” marketing approach and that it is a
perpetual rather than a finite campaign.
Inbound marketing involves five steps:
11..  CCrreeaattee remarkable content that prospects will find interesting
and want to share with their peers. This content must be
engaging and provide value to the consumer.
22..  OOppttiimmiizzee the content for search engines so that it is easily
indexed and ranks for relevant keywords.
33..  PPrroommoottee content over a wide range of channels including
social media.
44..  CCoonnvveerrtt leads into customers through landing pages with
strong calls to action.
5.  Annaallyyzzee the performance of each and every step in order to
continuously adjust and improve.
Create
Optimize
PromoteConvert
Analyze
INTRODUCTION – BEST OF BOTH WORLDS
© Authentia Software, Inc. 2015 12
OOuuttbboouunndd MMaarrkkeettiinngg
Outbound marketing focuses on strategies and tactics that
generate cold traffic with targeted sales messages. It tends to
operate on the middle and bottom of the sales funnel, relying
mostly on manual sales processes to close sales as rapidly as
possible. As a result, longer term prospects tend to be
abandoned along the way. The key distinction here is that it is
primarily a “push” marketing approach and is a finite campaign,
as opposed to a perpetual process.
Outbound marketing typically works as follows:
Target
Determine
audience and
segmentation
Establish
budget
Outreach
Single or multi-
channel
campaign
Establish
contact with
prospects
Qualify
Quickly qualify
prospects
Focus on
opportunities
Close
Convert to
customer
INTRODUCTION – SUMMARY OF INBOUND AND OUTBOUND
© Authentia Software, Inc. 2015 13
SSttrreennggtthh WWeeaakknneessss
Inbound
Marketing
LLoowweerr ccoosstt ppeerr lleeaadd: Data from Hubspot consistently
supports the fact that inbound marketing delivers leads
at approximately 60% of typical outbound marketing
campaigns.
LLoonngg RROOII hhoorriizzoonn: Since content marketing, search engine optimization,
link building and organic social media promotion are time-consuming to
construct, inbound marketing results tend to be measured in time
frames of six, twelve, or eighteen months.
EEvveerrggrreeeenn: Inbound marketing requires content to fuel
its campaigns. The blog posts, ebooks, webinars, and
other various content provide ongoing benefits
perpetually. The content is indexed by search engines
and also provide basic “ground cover” for sales
activities.
WWiiddee aauuddiieenncceess: It’s difficult to narrow inbound marketing campaigns to
the most qualified segments. As a result, inbound marketing tends to
have a higher noise level than outbound marketing.
PPeerrcceeppttiioonn: Because successful content marketing
delivers value, it positions companies as generous
thought leaders. It establishes a reciprocity relationship
with the audience.
SSccaallaabbiilliittyy:: Scaling inbound marketing efforts is difficult. Numbers from
Hubspot clearly show that more content will net greater results.
However, the relationship is hardly linear, especially over the short term.
Outbound
Marketing
QQuuiicckk RROOII hhoorriizzoonn: Outbound campaigns reach higher
numbers of more highly qualified prospects and,
therefore, tend to generate sales qualified leads much
sooner than pure inbound marketing.
HHiigghh ccoosstt ppeerr lleeaadd: Acquiring a narrow audience costs money. Whether
it’s through purchasing lists or paying to advertise to niche audiences,
accessing those prospects costs money.
NNaarrrrooww aauuddiieenncceess: There is a great stockpile of
information such as segmented lists, social graphs, and
other source of behavioral data which permits outbound
marketing to focus more narrowly on qualified leads.
NNoott eevveerrggrreeeenn: When the outbound campaigns stop, so does the lead
flow.
SSccaallaabbiilliittyy:: Outbound marketing campaigns tend to
scale very well. For example, when an advertising
campaign is working particularly well and demonstrating
a positive ROI, it’s usually quite simple to scale the effort
and achieve proportionately greater results.
PPeerrcceeppttiioonn: Traditional outbound marketing are invasive and typically not
well received, since most of these campaigns tend to focus on moving a
prospect completely through the sales funnel.
INTRODUCTION – COMBINING INBOUND AND OUTBOUND
© Authentia Software, Inc. 2015 14
The image on the right is typical of those that are found around
the Internet, touting the superiority of inbound over outbound
marketing. And while everything on this graphic is true enough,
it’s not a complete picture. Many of the comparisons between
inbound and outbound marketing tend to ignore some of the
benefits of outbound along with some of the disadvantages of
inbound.
If you compare the lists of advantages and disadvantages of
these two approaches, you’ll notice that they are quite
complimentary to one another. Each tends to make up for the
shortcomings of the other.
That’s what Smart Funnels are all about. They combine the best
of both worlds from traditional outbound marketing and modern
inbound marketing in order to deliver the best results in the
fastest possible time frame.
IInnbboouunndd OOuuttbboouunndd
RROOII Long Short
CCoosstt ppeerr LLeeaadd Low High
SSccaallaabbllee No Yes
EEvveerrggrreeeenn Yes No
AAuuddiieennccee Small Large
PPeerrcceeppttiioonn Positive Negative
SSmmaarrtt FFuunnnneellss
LLeevveerraaggiinngg tthhee bbeesstt ttaaccttiiccss
ffrroomm bbootthh iinnbboouunndd aanndd
oouuttbboouunndd mmeetthhooddoollooggiieess
ffoorr ggrreeaatteerr aanndd ffaasstteerr RROOII..
SMART FUNNELS
© Authentia Software, Inc. 2015 16
The Smart Funnel is a synthesis of attributes from inbound and
outbound marketing. It leverage proven technologies in order to
create scalable, efficient processes for reaching prospects and
converting them to customers.
CCuussttoommeerr VVaalluuee OOppttiimmiizzaattiioonn
Business growth is achieved by increasing:
•  Number of customers
•  Average value per customer
•  Number of transactions per customer
Optimizing these factors results in improved
revenue streams, reduced cost of sales, and
customer retention. This process is called
Customer Value Optimization and it forms the
basis for the Smart Funnel design.
PPrroocceessss
Smart Funnels rely on a series of offerings
designed to move prospects through the sales
funnel, and then on a return path for additional
and/or more profitable offers.
SMART FUNNELS – TRAFFIC SOURCES
© Authentia Software, Inc. 2015 17
It’s fair to say that driving traffic tends to
take up the significant share of a digital
marketer’s time and resources. Inbound
marketing tends to focus on more
organic sources, such as search engines
and social media. Outbound strategies
employ more direct tactics such as
advertising and email.
The key to driving traffic is understanding
customer acquisition cost and customer
value. A profitable campaign is where the
acquisition cost is lower than the value of
a new customer. This is the objective of a
Smart Funnel: Acquire customers using a
scalable, efficient, automated system at
a profit.
AAddvveerrttiissiinngg
There are already countless forms of
digital advertising available and new
channels are emerging almost daily. As
social media business models continue
to mature, their chief source of revenue
must continuously evolve. This offers
digital marketers a nearly endless
stream of new, exciting opportunities.
The general categories of advertising
options available are tabularized on the
following page. Regardless of the
advertising medium, the key is to have
adequate analytics tracking to ensure
that you can accurately track your
customer acquisition costs.
EEmmaaiill
Marketing directly to an email list is
another viable traffic source for Smart
Funnels. These lists can be existing
customer and/or prospect lists, they can
be purchased from external sources, or
they can be constructed through manual
discovery and collection efforts.
SSeeaarrcchh EEnnggiinnee OOppttiimmiizzaattiioonn
A well-constructed landing page with a
Lead Magnet offer (see following section)
can earn free traffic from search engines
if it’s properly optimized. This not only
means that the page must be built
correctly, but you’ll need to earn links
and social shares as well.
SSoocciiaall MMeeddiiaa
Social media audiences are another
source of traffic, but it’s becoming
increasingly difficult to organically reach
your own followers. As each social
network grows, the noise levels increase,
making it more difficult to rise above the
din with your message. Additionally, the
need for these businesses to generate
revenue is a factor that puts downward
pressure on organic reach.
BBllooggggiinngg
Building an audience through blogging is
an effective way to enhance multiple
traffic sources. It allows you to expand
your email subscriber base, build your
social media audience, and increase
organic search engine traffic.
SMART FUNNELS – ADVERTISING TYPES
© Authentia Software, Inc. 2015 18
TTyyppee OOvveerrvviieeww
Banner Advertising BBaannnneerr aaddvveerrttiissiinngg iiss aass oolldd aass tthhee IInntteerrnneett iittsseellff.. AAss uusseerrss bbeeccoommee mmoorree aanndd mmoorree bblliinndd ttoo bbaannnneerr
aaddss aanndd bbrroowwsseerrss iinnccrreeaassiinnggllyy bblloocckk tthheemm,, tthheeiirr eeffffeeccttiivveenneessss ccoonnttiinnuueess ttoo ddeetteerriioorraattee.. HHoowweevveerr,, iinn
nnaarrrrooww nniicchheess aanndd//oorr hhiigghh vvoolluummee ssiitteess,, tthheeyy ccaann ssttiillll ggeett tthhee jjoobb ddoonnee..
Search Advertising The major advantage of search advertising is the explicit intent of the user. They are deliberately
seeking information about a particular topic, which is a strong signal of intent. As more and more
marketers leverage this platform, the bidding is becoming more competitive and the degree of
difficulty increases.
Ad Networks By combining banner advertising with content-aware networks, you can enjoy some of the benefits of
both platforms with ad networks. They are particularly useful for remarketing campaigns, which
present ads to visitors who have previously been on your website.
Display Ads (social media) Most social media channels offer the opportunity to purchase advertising. While this is functionally
similar to banner advertising, social media channels tend to offer much stronger audience
segmentation based on demographic information, behavior, and social relationships.
Promoted Content Social media channels are also offering the option to boost the exposure of your content beyond
your own audience via promoted content. Depending upon the platform, these ads can be text,
image, and/or video.
Advertorials An advertorial is an advertisement in the form of editorial content. The term "advertorial" is a blend
of the words "advertisement" and "editorial." Many larger websites are offering this means for
accessing their audience, whose purpose is getting a specific action from the reader (e.g.
downloading an ebook, visiting a website, subscribing to a newsletter, etc.).
SMART FUNNELS – LEAD MAGNETS
© Authentia Software, Inc. 2015 19
A Lead Magnet is an irresistible “bribe” that delivers value to a
prospect in exchange for their contact information. It is likely the
first interaction you will have with a prospect and is the entry
point into a Smart Funnel. The goal of the Lead Magnet is to
convert cold traffic into leads.
A Lead Magnet will be most effective when it is 1) extremely
relevant to your core offering, 2) solves a specific problem and/
or answers a specific question, 3) is free, and 4) is easily
“consumed.” Here is a list of the types of Lead Magnets you can
offer.
•  Reports and guides
•  Cheat sheets and handouts
•  Toolkits and resource lists
•  Video training
•  Software download/trial
•  Discount or free shipping
•  Quiz or survey
•  Assessment or test
Once your Lead Magnet is created, it needs to be placed on a
landing page with an opt-in form to collect the contact details.
It’s important that the conversion form contain as little friction as
possible. Typically, name and email are as much information as
you want to require.
The conversion form needs to be connected with an email
marketing tool that supports segmentation and automated
workflows. These auto-responders will be used to move
prospects through the Smart Funnel and convert them into
profitable customers.
SMART FUNNELS – TRIPWIRES AND CORE OFFERS
© Authentia Software, Inc. 2015 20
Tripwires
The job of a Lead Magnet is to generate leads. The job of a
Tripwire is to convert that lead into a paying customer with an
aaffffoorrddaabbllee ooffffeerr.. The goal is to create a customer and not
necessarily to generate profit at this point.
The strategy of Tripwire offers is simple: Convert the maximum
number of Lead Magnet leads into paying customers. Some may
even choose to do so at the expense of their profit margin, with
the understanding that acquiring a paying customer will deliver
profit through the next three steps; Core Offer, Profit Maximizer,
and Return Path.
CCoorree OOffffeerrss
Most marketing campaigns attempt to convert cold traffic
directly into Core Offer customers. Your Core Offer is the main
product or service offered by your business. It’s generally a
difficult proposition to make that leap, and depending upon your
product or service price point, it can be nearly impossible. That’s
why leveraging a Lead Magnet and Tripwire can dramatically
improve your prospects for selling a Core Offer.
The Lead Magnet generates trust, demonstrates authority,
illustrates the problems you solve, and instills a sense of
reciprocity with the prospect. When you’ve helped them by
delivering value, they’re far more receptive to your message and
more willing to give back (in the form of time and/or money).
The Tripwire establishes a vendor/client relationship by
exchanging money. Even if it’s just a few dollars, the relationship
has changed forever. It makes the trip to consuming your Core
Offer much shorter and provides you with an opportunity to
demonstrate the value of your product and/or service.
Your Core Offer may or may not make you profitable. It depends
on your industry and strategic approach. Many businesses do
not become profitable until their customer reaches the Profit
Maximizer stage. Recall that the CVO process includes
increasing the average value per customer and the number of
transactions per customer. That’s what the next two steps are all
about.
SMART FUNNELS – PROFIT MAXIMIZERS AND RETURN PATHS
© Authentia Software, Inc. 2015 21
PPrrooffiitt MMaaxxiimmiizzeerr
In some cases, the Core Offer is enough to become profitable
and a Profit Maximizer isn’t required. But in other cases,
businesses need to increase the average value per customer.
Best Buy sells laptops and plasma TV’s (that’s their Core Offer)
on wafer-thin margins you can’t resist and makes it up on
warranties, installation and Geek Squad support (those are their
Profit Maximizers). Amazon shows you at checkout, “People that
bought this product, also bought that product,” to increase the
Average Basket Value, also known as maximizing profit.
What could you be offering as an upsell or cross-sell?  What
could you bundle with your Core Offer?
RReettuurrnn PPaatthh
The goal of the Return Path is to have frequent, strategic
communication with your buyers and prospects that cause them
to buy again and again. This is the final CVO step; increasing the
number of transactions per customer. You are essentially
repeating the Smart Funnel process over and over again. By
reaching out to your customers with additional Lead Magnets,
Tripwires, Core Offers, and Profit Maximizers, you create an
ongoing, automated selling loop that continuously adds to your
bottom line.
CCoonncclluussiioonn
WWhhaatt aarree tthhee bboottttoomm--lliinnee
aaddvvaannttaaggeess ooff ssmmaarrtt
ffuunnnneellss??
WWhheerree ddoo yyoouu ssttaarrtt??
WWhhaatt ttoooollss ddoo yyoouu nneeeedd??
CONCLUSION
© Authentia Software, Inc. 2015 23
What are the bottom-line advantages?
This ebook covered the individual strengths and weaknesses of
different tactics. The bottom-line advantages of Smart Funnels
are that they:
•  Maximize both the short-term and long-term ROI of your
marketing efforts.
•  Produce the greatest results in the shortest period of time.
Where do you start?
As always, it’s important to start with a clear set of goals and an
understanding of your target market. These are the high-level
steps that need to be followed:
•  Understand your funnel
•  What irresistible, free asset can you offer to your
target prospects?
•  Is there a low-cost follow-up offer you can make that
will change the relationship from lead to customer?
•  When is the right time to make your core offer and
how do you position its value?
•  How to you maximize your profit among your existing
client base?
•  Understand your traffic sources
•  How will you build and leverage your social media
audience?
•  Do you have sufficient expertise in the various
advertising platforms?
•  Understand your technology
•  How will you build your landing pages?
•  Where will your leads go and how will you set up
auto-responders?
•  Understand your sales process
•  How will you score leads?
•  What is your process for following up?
•  Are you prepared for success?
CONCLUSION
© Authentia Software, Inc. 2015 24
What tools do you need?
Smart Funnels rely heavily on marketing automation technology. In order to realize maximum ROI while maintaining scalability, it’s
essential to right-size the technology you’re going to use.
RReeqquuiirreemmeenntt TTeecchhnnoollooggyy EExxaammpplleess
Landing Pages The ability to create landing pages on your website and iterate them
quickly is essential. Typically, this requires a web Content
Management System (CMS) or third party landing page service.
WordPress, Ektron (CMS)
Leadpages (Landing Pages)
Email Marketing Your email marketing solution must have two essential elements.
First, it must easily segment your lists and be able to do so “on the
fly.” This means that you’ll need the ability to identify and move
leads through every stage in your funnel. Second, it must have auto-
responding capabilities to follow up with precise timing.
MailChimp, Active Campaign,
Aweber, Hubspot, Infusionsoft,
Pardot
CRM Depending upon your business model and sales force structure, it
may be necessary to feed leads into a Customer Relationship
Management (CRM) system. The system should support lead
scoring
Active Campaign, Salesforce, ZOHO,
Hubspot CRM
CONCLUSION
© Authentia Software, Inc. 2015 25
Smart Funnels are simply the next evolution in
marketing strategy that take advantage of new
technologies and channels. CRM and email marketing
system capabilities have advanced to the point where it
is relatively simple to create sophisticated digital
funnels. And new direct marketing channels have
appeared via social media advertising. Together, these
give rise to the ability to combine inbound and
outbound marketing strategies for optimum results in
the shortest possible amount of time.
ABOUT AUTHENTIA
© Authentia Software, Inc. 2015 26
Authentia provides End-to-End Digital Marketing™ services to
businesses looking for sales growth.
The way in which businesses can connect with new customers is
rapidly changing in our mobile, social, digital age. The challenge
for small and medium companies is having the resources to
keep up, while enterprises can find it difficult to be nimble
enough.
But what hasn’t changed is the fact that all businesses need
growth. End-to-End Digital Marketing delivers that growth by
applying the very latest tools and practices to generate more
leads and close more business.
TTeecchhnnoollooggyy
Implement the most effective mmaarrkkeettiinngg
aauuttoommaattiioonn technologies.
SSmmaarrtt FFuunnnneellss
Produce real results sooner with SSmmaarrtt FFuunnnneellss.
IInnbboouunndd CCaammppaaiiggnnss
Execute iinnbboouunndd ccaammppaaiiggnnss to generate leads and close
business.
 
Learn more at http://www.authentiasoft.com

Contenu connexe

Tendances

B2B Content Marketing: the power of emotions based marketing
B2B Content Marketing: the power of emotions based marketingB2B Content Marketing: the power of emotions based marketing
B2B Content Marketing: the power of emotions based marketingSAP Customer Experience
 
The 2020 State of Digital - Altimeter - November 2020
The 2020 State of Digital - Altimeter - November 2020The 2020 State of Digital - Altimeter - November 2020
The 2020 State of Digital - Altimeter - November 2020Guillaume Larronde-Larretche
 
Digital Customer Experience strategy & Marketing Automation for Philips Healt...
Digital Customer Experience strategy & Marketing Automation for Philips Healt...Digital Customer Experience strategy & Marketing Automation for Philips Healt...
Digital Customer Experience strategy & Marketing Automation for Philips Healt...Arjan Kramer
 
Customer Journey Officer – The New CMO | Michael Lazerow – Chief Strategy Off...
Customer Journey Officer – The New CMO | Michael Lazerow – Chief Strategy Off...Customer Journey Officer – The New CMO | Michael Lazerow – Chief Strategy Off...
Customer Journey Officer – The New CMO | Michael Lazerow – Chief Strategy Off...Conductor
 
Data Driven Advertising
Data Driven AdvertisingData Driven Advertising
Data Driven AdvertisingKwanzoo Inc
 
Digital transformation in sales: Evolving the Art of Customer Engagement
Digital transformation in sales: Evolving the Art of Customer EngagementDigital transformation in sales: Evolving the Art of Customer Engagement
Digital transformation in sales: Evolving the Art of Customer EngagementAbhishek Sood
 
Marketing Management and the Digital Marketing Landscape
Marketing Management and the Digital Marketing LandscapeMarketing Management and the Digital Marketing Landscape
Marketing Management and the Digital Marketing LandscapeChristopher Tucker
 
Chief Marketing Technologists Symbolize Marketing's Changing Role By Laura Mc...
Chief Marketing Technologists Symbolize Marketing's Changing Role By Laura Mc...Chief Marketing Technologists Symbolize Marketing's Changing Role By Laura Mc...
Chief Marketing Technologists Symbolize Marketing's Changing Role By Laura Mc...MarTech Conference
 
100 Questions To Ask About Your DIGITAL BUSINESS
100 Questions To Ask About Your DIGITAL BUSINESS100 Questions To Ask About Your DIGITAL BUSINESS
100 Questions To Ask About Your DIGITAL BUSINESSCognizant
 
What Is This PRM Thing I Am Hearing About?
What Is This PRM Thing I Am Hearing About?What Is This PRM Thing I Am Hearing About?
What Is This PRM Thing I Am Hearing About?ZINFI Technologies, Inc.
 
The ultimate guide to the new buyers journey
The ultimate guide to the new buyers journeyThe ultimate guide to the new buyers journey
The ultimate guide to the new buyers journeyMarketBridge
 
Transforming specialty retail with AI
Transforming specialty retail with AITransforming specialty retail with AI
Transforming specialty retail with AIrun_frictionless
 
ClickZ Buyers Guide - Bid Management - PPC, Display, Social Media
ClickZ Buyers Guide - Bid Management - PPC, Display, Social MediaClickZ Buyers Guide - Bid Management - PPC, Display, Social Media
ClickZ Buyers Guide - Bid Management - PPC, Display, Social MediaClark Boyd
 
State of Marketing Automation
State of Marketing Automation State of Marketing Automation
State of Marketing Automation G3 Communications
 
ANTS Programmatic Omnichannel 2017 - Part 1
ANTS Programmatic Omnichannel 2017 - Part 1ANTS Programmatic Omnichannel 2017 - Part 1
ANTS Programmatic Omnichannel 2017 - Part 1ANTS
 
How well are offshore IT firms doing in Healthcare ?
How well are offshore IT firms doing in Healthcare ?How well are offshore IT firms doing in Healthcare ?
How well are offshore IT firms doing in Healthcare ?Damo Consulting Inc.
 
Digital Measurement Framework Summary by Martin Walsh
Digital Measurement Framework Summary by Martin WalshDigital Measurement Framework Summary by Martin Walsh
Digital Measurement Framework Summary by Martin WalshMartin Walsh
 
The History of Infinity Contact Buyerlytics Solution
The History of Infinity Contact Buyerlytics SolutionThe History of Infinity Contact Buyerlytics Solution
The History of Infinity Contact Buyerlytics SolutionInfinity Contact
 
Free Report: The State of the Agency
Free Report: The State of the AgencyFree Report: The State of the Agency
Free Report: The State of the AgencyMohamed Mahdy
 

Tendances (20)

B2B Content Marketing: the power of emotions based marketing
B2B Content Marketing: the power of emotions based marketingB2B Content Marketing: the power of emotions based marketing
B2B Content Marketing: the power of emotions based marketing
 
The 2020 State of Digital - Altimeter - November 2020
The 2020 State of Digital - Altimeter - November 2020The 2020 State of Digital - Altimeter - November 2020
The 2020 State of Digital - Altimeter - November 2020
 
Digital Customer Experience strategy & Marketing Automation for Philips Healt...
Digital Customer Experience strategy & Marketing Automation for Philips Healt...Digital Customer Experience strategy & Marketing Automation for Philips Healt...
Digital Customer Experience strategy & Marketing Automation for Philips Healt...
 
Customer Journey Officer – The New CMO | Michael Lazerow – Chief Strategy Off...
Customer Journey Officer – The New CMO | Michael Lazerow – Chief Strategy Off...Customer Journey Officer – The New CMO | Michael Lazerow – Chief Strategy Off...
Customer Journey Officer – The New CMO | Michael Lazerow – Chief Strategy Off...
 
Data Driven Advertising
Data Driven AdvertisingData Driven Advertising
Data Driven Advertising
 
Digital transformation in sales: Evolving the Art of Customer Engagement
Digital transformation in sales: Evolving the Art of Customer EngagementDigital transformation in sales: Evolving the Art of Customer Engagement
Digital transformation in sales: Evolving the Art of Customer Engagement
 
Marketing Management and the Digital Marketing Landscape
Marketing Management and the Digital Marketing LandscapeMarketing Management and the Digital Marketing Landscape
Marketing Management and the Digital Marketing Landscape
 
Chief Marketing Technologists Symbolize Marketing's Changing Role By Laura Mc...
Chief Marketing Technologists Symbolize Marketing's Changing Role By Laura Mc...Chief Marketing Technologists Symbolize Marketing's Changing Role By Laura Mc...
Chief Marketing Technologists Symbolize Marketing's Changing Role By Laura Mc...
 
100 Questions To Ask About Your DIGITAL BUSINESS
100 Questions To Ask About Your DIGITAL BUSINESS100 Questions To Ask About Your DIGITAL BUSINESS
100 Questions To Ask About Your DIGITAL BUSINESS
 
What Is This PRM Thing I Am Hearing About?
What Is This PRM Thing I Am Hearing About?What Is This PRM Thing I Am Hearing About?
What Is This PRM Thing I Am Hearing About?
 
The ultimate guide to the new buyers journey
The ultimate guide to the new buyers journeyThe ultimate guide to the new buyers journey
The ultimate guide to the new buyers journey
 
How to develop a digital strategy
How to develop a digital strategyHow to develop a digital strategy
How to develop a digital strategy
 
Transforming specialty retail with AI
Transforming specialty retail with AITransforming specialty retail with AI
Transforming specialty retail with AI
 
ClickZ Buyers Guide - Bid Management - PPC, Display, Social Media
ClickZ Buyers Guide - Bid Management - PPC, Display, Social MediaClickZ Buyers Guide - Bid Management - PPC, Display, Social Media
ClickZ Buyers Guide - Bid Management - PPC, Display, Social Media
 
State of Marketing Automation
State of Marketing Automation State of Marketing Automation
State of Marketing Automation
 
ANTS Programmatic Omnichannel 2017 - Part 1
ANTS Programmatic Omnichannel 2017 - Part 1ANTS Programmatic Omnichannel 2017 - Part 1
ANTS Programmatic Omnichannel 2017 - Part 1
 
How well are offshore IT firms doing in Healthcare ?
How well are offshore IT firms doing in Healthcare ?How well are offshore IT firms doing in Healthcare ?
How well are offshore IT firms doing in Healthcare ?
 
Digital Measurement Framework Summary by Martin Walsh
Digital Measurement Framework Summary by Martin WalshDigital Measurement Framework Summary by Martin Walsh
Digital Measurement Framework Summary by Martin Walsh
 
The History of Infinity Contact Buyerlytics Solution
The History of Infinity Contact Buyerlytics SolutionThe History of Infinity Contact Buyerlytics Solution
The History of Infinity Contact Buyerlytics Solution
 
Free Report: The State of the Agency
Free Report: The State of the AgencyFree Report: The State of the Agency
Free Report: The State of the Agency
 

Similaire à Smart Funnel Campaigns

Digital transformation for marketing
Digital transformation for marketingDigital transformation for marketing
Digital transformation for marketingSoft Click
 
Conversant seven myths that senior marketers need to stop believing
Conversant   seven myths that senior marketers need to stop believingConversant   seven myths that senior marketers need to stop believing
Conversant seven myths that senior marketers need to stop believingJim Nichols
 
Sales, Marketing & Service Optimization: Strategies for Accelerating Growth
Sales, Marketing & Service Optimization: Strategies for Accelerating GrowthSales, Marketing & Service Optimization: Strategies for Accelerating Growth
Sales, Marketing & Service Optimization: Strategies for Accelerating GrowthCognizant
 
2021 ‧ Digital Economy Blueprint
2021 ‧ Digital Economy Blueprint2021 ‧ Digital Economy Blueprint
2021 ‧ Digital Economy BlueprintEvgeniy Zhukovets
 
The Total Economic Impact of Marketo Engage
The Total Economic Impact of Marketo EngageThe Total Economic Impact of Marketo Engage
The Total Economic Impact of Marketo EngageMarketo
 
Stepping Up to the Challenges of Digital Marketing
Stepping Up to the Challenges of Digital MarketingStepping Up to the Challenges of Digital Marketing
Stepping Up to the Challenges of Digital MarketingCognizant
 
SEMRUSH FREE CERTIFICATE
SEMRUSH FREE CERTIFICATESEMRUSH FREE CERTIFICATE
SEMRUSH FREE CERTIFICATEABHISHEKBTRACK
 
Marketing automation software or strategy webinar
Marketing automation software or strategy webinarMarketing automation software or strategy webinar
Marketing automation software or strategy webinarMarketo
 
Are You Ready fot the Digital Economy
Are You Ready fot the Digital EconomyAre You Ready fot the Digital Economy
Are You Ready fot the Digital EconomyKlaudia Kostarelas
 
Digital Marketing & Digital Transformation - Automate and Redefine Your Busin...
Digital Marketing & Digital Transformation - Automate and Redefine Your Busin...Digital Marketing & Digital Transformation - Automate and Redefine Your Busin...
Digital Marketing & Digital Transformation - Automate and Redefine Your Busin...Smartinfologiks
 
Magna Global: Media Economy Report 20t4
Magna Global: Media Economy Report 20t4Magna Global: Media Economy Report 20t4
Magna Global: Media Economy Report 20t4Brian Crotty
 
Becoming Customer Centric: A Business and IT Roadmap
Becoming Customer Centric: A Business and IT RoadmapBecoming Customer Centric: A Business and IT Roadmap
Becoming Customer Centric: A Business and IT RoadmapPlus Consulting
 
A study an awareness on digital marketing
A study an awareness on digital marketingA study an awareness on digital marketing
A study an awareness on digital marketingBhavik Parmar
 
Personalised Search Marketing - The Drum 2016
Personalised Search Marketing - The Drum 2016Personalised Search Marketing - The Drum 2016
Personalised Search Marketing - The Drum 2016Lee Mason
 
Disruptive Go To Market Strategies (GTM)
Disruptive Go To Market Strategies (GTM)Disruptive Go To Market Strategies (GTM)
Disruptive Go To Market Strategies (GTM)Sunder Madakshira
 
Win Over Your Competitors with Data Driven Marketing
Win Over Your Competitors with Data Driven MarketingWin Over Your Competitors with Data Driven Marketing
Win Over Your Competitors with Data Driven MarketingBester Capital Media
 

Similaire à Smart Funnel Campaigns (20)

Digital transformation for marketing
Digital transformation for marketingDigital transformation for marketing
Digital transformation for marketing
 
Conversant seven myths that senior marketers need to stop believing
Conversant   seven myths that senior marketers need to stop believingConversant   seven myths that senior marketers need to stop believing
Conversant seven myths that senior marketers need to stop believing
 
Sales, Marketing & Service Optimization: Strategies for Accelerating Growth
Sales, Marketing & Service Optimization: Strategies for Accelerating GrowthSales, Marketing & Service Optimization: Strategies for Accelerating Growth
Sales, Marketing & Service Optimization: Strategies for Accelerating Growth
 
2021 ‧ Digital Economy Blueprint
2021 ‧ Digital Economy Blueprint2021 ‧ Digital Economy Blueprint
2021 ‧ Digital Economy Blueprint
 
The Total Economic Impact of Marketo Engage
The Total Economic Impact of Marketo EngageThe Total Economic Impact of Marketo Engage
The Total Economic Impact of Marketo Engage
 
MarshBerry-CounterPoint-June-2016
MarshBerry-CounterPoint-June-2016MarshBerry-CounterPoint-June-2016
MarshBerry-CounterPoint-June-2016
 
Stepping Up to the Challenges of Digital Marketing
Stepping Up to the Challenges of Digital MarketingStepping Up to the Challenges of Digital Marketing
Stepping Up to the Challenges of Digital Marketing
 
[NEW RESEARCH] Crafting A Digital Strategy
[NEW RESEARCH] Crafting A Digital Strategy[NEW RESEARCH] Crafting A Digital Strategy
[NEW RESEARCH] Crafting A Digital Strategy
 
SEMRUSH FREE CERTIFICATE
SEMRUSH FREE CERTIFICATESEMRUSH FREE CERTIFICATE
SEMRUSH FREE CERTIFICATE
 
Marketing automation software or strategy webinar
Marketing automation software or strategy webinarMarketing automation software or strategy webinar
Marketing automation software or strategy webinar
 
Internet marketing
Internet marketingInternet marketing
Internet marketing
 
Are You Ready fot the Digital Economy
Are You Ready fot the Digital EconomyAre You Ready fot the Digital Economy
Are You Ready fot the Digital Economy
 
Digital Marketing & Digital Transformation - Automate and Redefine Your Busin...
Digital Marketing & Digital Transformation - Automate and Redefine Your Busin...Digital Marketing & Digital Transformation - Automate and Redefine Your Busin...
Digital Marketing & Digital Transformation - Automate and Redefine Your Busin...
 
Magna Global: Media Economy Report 20t4
Magna Global: Media Economy Report 20t4Magna Global: Media Economy Report 20t4
Magna Global: Media Economy Report 20t4
 
How to Succeed with Google Ads (with Insider Tips Straight from Google!)
How to Succeed with Google Ads (with Insider Tips Straight from Google!)How to Succeed with Google Ads (with Insider Tips Straight from Google!)
How to Succeed with Google Ads (with Insider Tips Straight from Google!)
 
Becoming Customer Centric: A Business and IT Roadmap
Becoming Customer Centric: A Business and IT RoadmapBecoming Customer Centric: A Business and IT Roadmap
Becoming Customer Centric: A Business and IT Roadmap
 
A study an awareness on digital marketing
A study an awareness on digital marketingA study an awareness on digital marketing
A study an awareness on digital marketing
 
Personalised Search Marketing - The Drum 2016
Personalised Search Marketing - The Drum 2016Personalised Search Marketing - The Drum 2016
Personalised Search Marketing - The Drum 2016
 
Disruptive Go To Market Strategies (GTM)
Disruptive Go To Market Strategies (GTM)Disruptive Go To Market Strategies (GTM)
Disruptive Go To Market Strategies (GTM)
 
Win Over Your Competitors with Data Driven Marketing
Win Over Your Competitors with Data Driven MarketingWin Over Your Competitors with Data Driven Marketing
Win Over Your Competitors with Data Driven Marketing
 

Smart Funnel Campaigns

  • 2. ABOUT THE AUTHORS © Authentia Software, Inc. 2015 1 Jon DiPietro is a Certified Inbound Marketing Professional and author of “Social Media for Engineers and Scientists.” He is the Founder of Domesticating IT, an inbound marketing blog and consultancy, and co-founder of CareerGravity.com, an educational website that teaches job seekers how to market themselves online. Jon holds leadership positions in the International Society of Automation, for which he has received multiple awards including the Emerging Leader Award. He is a frequent speaker on Internet marketing and social media topics. @JonDiPietro jdipietro@authentiasoft.com http://www.linkedin.com/in/jondipietro Conrad Sanford brings a unique blend of being an entrepreneur, incubating ideas into reality, as well as being a trusted adviser to numerous organizations, both small and F100 entities over the past 28 years. He has provided strategic insights and direction to companies for customer facing mission critical business functions, supporting this with detailed planning and tactical hands-on execution that has enabled success. Conrad has worked with the pioneers of GIS, ERP, CRM, having responsibility for executing global enterprise vision while offering insight to suppliers to improve their offerings.csanford@authentiasoft.com http://www.linkedin.com/in/conradsanford
  • 3. EXECUTIVE OVERVIEW © Authentia Software, Inc. 2015 2 “A marketing campaign isn't something that comes to you while you're taking a shower.” - Entrepreneur Media, Inc. This paper approaches marketing tools from the perspective of synergy rather than conflict. The “either/or” mentality recently promoted for marketing campaign approach is unnecessary. The spectrum of marketing tools from blogging and SEO to cold calling represent choices in a campaign’s design, not alternatives based upon moral codes.
  • 4. EXECUTIVE OVERVIEW © Authentia Software, Inc. 2015 3 Outbound Campaigns Marketing campaigns have historically been dominated by outbound efforts – email, advertising and telemarketing. Over time, the targets of these efforts have found many means to resist, making them less effective and thus increasing the cost of sale when using these tactics. The familiar outbound approach is shown here. Inbound Campaigns More recently, the introduction of inbound campaigns has been championed as superior to outbound, showing significantly lower cost per sale. The infancy and novelty of inbound are credited in part to the many quick wins that these tactics affected. The efforts within inbound campaigns differ significantly from outbound, where the steps focus on improving the connection with audience rather than the sale itself. Convert the lead into a customer Qualify the lead Campaign outreach and direct contact Pilot outreach and direct contact Target and acquire audience Convert the lead into a customer Qualify the lead Promote content through social media Optimize content for search Create content interesting to audience
  • 5. EXECUTIVE OVERVIEW © Authentia Software, Inc. 2015 4 The Smart Funnel approach has evolved from market evidence showing erosion in the effectiveness of inbound campaigns as their popularity expands. Concurrently, there appears a slight uptick in the effectiveness of outbound technics, such as direct mail, as these campaigns have received less usage. The coda for Smart Funnel campaigns is to integrate the channels and processes from both inbound and outbound tactics. Outbound Strategies Inbound Strategies
  • 6. EXECUTIVE OVERVIEW © Authentia Software, Inc. 2015 5 Techniques The pages that follow model the techniques employed to place this synergy depicted in the table above into action: Analysis   • Campaign design begins from an analysis of lead generation goals, target audience and past performance metrics Traf,ic   • Traffic Sources which advertising, email, search engine optimization, social media, and blogging are identified which will serve the target audience. Lead   Magnet   • Lead Magnets are developed to convert cold traffic into leads. Offerings   • Offerings are defined, ranging from low-cost Tripwires to Core Offers to high value Profit Maximizers Return   Path   • Return Paths are defined which promote customer retention goals using the same techniques as lead generation.
  • 7. IInnttrroodduuccttiioonn HHooww ttrreennddss aanndd mmaarrkkeettiinngg hhyyppee sshhaappee tthhee mmoosstt wwiiddeellyy aaddoopptteedd ssttrraatteeggiieess..
  • 8. INTRODUCTION © Authentia Software, Inc. 2015 7 “Cold Calling Is Dead, Thanks To LinkedIn” - Ken Krogue, Contributor, Forbes Marketing history exposes itself as a sequence of shifting trends. These trends result from new strategies based on the most current enabling technology. The outcome generates tactics by innovating these emerging technologies to create new marketing channels. And, frequently, these new trends conflict with the previous marketing paradigm. Currently, we are witnessing one of the most significant shifts: inbound marketing. Inbound marketing has a very strong basis in theory. Create content that will engage leads, persuade them that you’re an expert in your field, and purposefully nurture them from a lead into a customer. But is inbound marketing delivering on its promise? And, if not, is there another path? Most importantly, how to we continue to leverage our channel investments while consuming innovations? MMaarrkkeettiinngg TTrreennddss The Gartner Hype Cycle “provide[s] a graphic representation of the maturity and adoption of technologies and applications, and how they are potentially relevant to solving real business problems and exploiting new opportunities.” © 2015 Gartner, Inc. and/or its Affiliates. All Rights Reserved. http://www.gartner.com/technology/research/methodologies/hype-cycle.jsp
  • 9. INTRODUCTION © Authentia Software, Inc. 2015 8 Recent marketing technologies and trends follow this hype cycle. Each of them has some enabling technology: Each of these enabling technologies, offering the promise of new marketing capabilities get over-hyped, leaving marketers’ ability to implement and optimize them lagging. This is illustrated in Gartner’s Through of Disillusionment. Eventually, expectations are leveled and the platforms get figured out, leading to the Plateau of Productivity. As the chart above suggests, we see the marketing landscape as relatively mature in the areas of outbound marketing and CRM. One of the fundamental arguments in favor of inbound marketing is that what is now traditional marketing is more difficult and less effective than in the past. This is further shown when the incremental value proposition of CRM functionality is reviewed. The incremental return on the technology must now be bolstered with integrations such as analytics or chat applications. EEnnaabblliinngg TTeecchhnnoollooggyy HHiissttoorryy IImmppaacctt AAuuttoo DDiiaalleerrss From the late 1970’s, this technology enabled large scale telemarketing which continued to expend until controlling legislation in 2003 Significant efficiency improvement in outbound demand generation CCRRMM Pioneered in the 1980’s in products such as ACT!; formalized in 1993 with the introduction of Siebel Systems CRM Improvement in the ability to effectively manage large numbers of prospects and customers, and maintain detailed information about them SSoocciiaall MMeeddiiaa An outgrowth of the internet’s popularization, formally began to take shape in 2002-2003 with sites such as Myspace and iTunes The basis to current dominant channel, using blogging, inbound marketing, internet advertising and SEO
  • 10. INTRODUCTION – INBOUND MARKETING DISILLUSIONMENT © Authentia Software, Inc. 2015 9 “Inbound marketing is a tool in your toolkit rather than a replacement for traditional sales and marketing.” - Geoffrey James, Contributing editor, Inc.com Inbound marketing is entering a phase in which most, if not all, marketers have heard of it and a majority have adopted at least some inbound marketing practices. Early adopters tend to have found more success, but as more and more companies jump into the content marketing pool, things get crowded and quick wins become the exception rather than the rule. It tends to take longer, cost more, and generate less than most businesses had anticipated. This is not to say that inbound marketing doesn’t work; rather it’s an indication of mismatched expectations and shifting trends. Early adopters in any space tend to find results more quickly than their successors. This is in part reason for these mismatched expectations. Another factor is the accelerating pace of change in technology. Consider how business was conducted in the 80s and 90s. How often did a true game-changing technology come around? Fax machines, personal computers, mobile phones, the Internet – these things happened periodically. Moore’s Law applied to social media shows a progression of game-changers every couple of months. These changes bring both threats and opportunities. The challenge for businesses is to see the change and be nimble enough to adapt its strategies and tactics.
  • 11. INTRODUCTION – BEST OF BOTH WORLDS © Authentia Software, Inc. 2015 10 “I skate to where the puck is going to be, not where it has been.” - Wayne Gretzky Both outbound and inbound marketing have their respective strengths and weaknesses. By combining these approaches, we’ve been able to realize the best of both marketing worlds. Scalable, direct marketing tactics can significantly boost the volume of leads into an inbound marketing funnel, shortening the conversion window while simultaneously preserving the longer term benefits of content marketing. CCoommppaarriinngg IInnbboouunndd aanndd OOuuttbboouunndd MMaarrkkeettiinngg There has been considerable discussion recently regarding inbound marketing and its superiority to outbound marketing. Experience with each approach reveals that each as a share of strengths and weaknesses. In a sense, it’s a difference without a distinction. It’s all marketing. The goal is to attract prospects and convert them to customers. The strategies and tactics are slightly different, and their respective benefits tend to be perpetuated and exaggerated by businesses and consultants with a product and/ or vested interest in one or the other.
  • 12. INTRODUCTION – BEST OF BOTH WORLDS © Authentia Software, Inc. 2015 11 IInnbboouunndd MMaarrkkeettiinngg Inbound marketing consist of strategies and tactics that organically attract prospects by offering value first and making a sales pitch second. It tends to focus on the very top of the sales funnel and rely on automated processes to pull prospects through to the bottom of the funnel. The key distinctions are that it is primarily a “pull” marketing approach and that it is a perpetual rather than a finite campaign. Inbound marketing involves five steps: 11..  CCrreeaattee remarkable content that prospects will find interesting and want to share with their peers. This content must be engaging and provide value to the consumer. 22..  OOppttiimmiizzee the content for search engines so that it is easily indexed and ranks for relevant keywords. 33..  PPrroommoottee content over a wide range of channels including social media. 44..  CCoonnvveerrtt leads into customers through landing pages with strong calls to action. 5.  Annaallyyzzee the performance of each and every step in order to continuously adjust and improve. Create Optimize PromoteConvert Analyze
  • 13. INTRODUCTION – BEST OF BOTH WORLDS © Authentia Software, Inc. 2015 12 OOuuttbboouunndd MMaarrkkeettiinngg Outbound marketing focuses on strategies and tactics that generate cold traffic with targeted sales messages. It tends to operate on the middle and bottom of the sales funnel, relying mostly on manual sales processes to close sales as rapidly as possible. As a result, longer term prospects tend to be abandoned along the way. The key distinction here is that it is primarily a “push” marketing approach and is a finite campaign, as opposed to a perpetual process. Outbound marketing typically works as follows: Target Determine audience and segmentation Establish budget Outreach Single or multi- channel campaign Establish contact with prospects Qualify Quickly qualify prospects Focus on opportunities Close Convert to customer
  • 14. INTRODUCTION – SUMMARY OF INBOUND AND OUTBOUND © Authentia Software, Inc. 2015 13 SSttrreennggtthh WWeeaakknneessss Inbound Marketing LLoowweerr ccoosstt ppeerr lleeaadd: Data from Hubspot consistently supports the fact that inbound marketing delivers leads at approximately 60% of typical outbound marketing campaigns. LLoonngg RROOII hhoorriizzoonn: Since content marketing, search engine optimization, link building and organic social media promotion are time-consuming to construct, inbound marketing results tend to be measured in time frames of six, twelve, or eighteen months. EEvveerrggrreeeenn: Inbound marketing requires content to fuel its campaigns. The blog posts, ebooks, webinars, and other various content provide ongoing benefits perpetually. The content is indexed by search engines and also provide basic “ground cover” for sales activities. WWiiddee aauuddiieenncceess: It’s difficult to narrow inbound marketing campaigns to the most qualified segments. As a result, inbound marketing tends to have a higher noise level than outbound marketing. PPeerrcceeppttiioonn: Because successful content marketing delivers value, it positions companies as generous thought leaders. It establishes a reciprocity relationship with the audience. SSccaallaabbiilliittyy:: Scaling inbound marketing efforts is difficult. Numbers from Hubspot clearly show that more content will net greater results. However, the relationship is hardly linear, especially over the short term. Outbound Marketing QQuuiicckk RROOII hhoorriizzoonn: Outbound campaigns reach higher numbers of more highly qualified prospects and, therefore, tend to generate sales qualified leads much sooner than pure inbound marketing. HHiigghh ccoosstt ppeerr lleeaadd: Acquiring a narrow audience costs money. Whether it’s through purchasing lists or paying to advertise to niche audiences, accessing those prospects costs money. NNaarrrrooww aauuddiieenncceess: There is a great stockpile of information such as segmented lists, social graphs, and other source of behavioral data which permits outbound marketing to focus more narrowly on qualified leads. NNoott eevveerrggrreeeenn: When the outbound campaigns stop, so does the lead flow. SSccaallaabbiilliittyy:: Outbound marketing campaigns tend to scale very well. For example, when an advertising campaign is working particularly well and demonstrating a positive ROI, it’s usually quite simple to scale the effort and achieve proportionately greater results. PPeerrcceeppttiioonn: Traditional outbound marketing are invasive and typically not well received, since most of these campaigns tend to focus on moving a prospect completely through the sales funnel.
  • 15. INTRODUCTION – COMBINING INBOUND AND OUTBOUND © Authentia Software, Inc. 2015 14 The image on the right is typical of those that are found around the Internet, touting the superiority of inbound over outbound marketing. And while everything on this graphic is true enough, it’s not a complete picture. Many of the comparisons between inbound and outbound marketing tend to ignore some of the benefits of outbound along with some of the disadvantages of inbound. If you compare the lists of advantages and disadvantages of these two approaches, you’ll notice that they are quite complimentary to one another. Each tends to make up for the shortcomings of the other. That’s what Smart Funnels are all about. They combine the best of both worlds from traditional outbound marketing and modern inbound marketing in order to deliver the best results in the fastest possible time frame. IInnbboouunndd OOuuttbboouunndd RROOII Long Short CCoosstt ppeerr LLeeaadd Low High SSccaallaabbllee No Yes EEvveerrggrreeeenn Yes No AAuuddiieennccee Small Large PPeerrcceeppttiioonn Positive Negative
  • 16. SSmmaarrtt FFuunnnneellss LLeevveerraaggiinngg tthhee bbeesstt ttaaccttiiccss ffrroomm bbootthh iinnbboouunndd aanndd oouuttbboouunndd mmeetthhooddoollooggiieess ffoorr ggrreeaatteerr aanndd ffaasstteerr RROOII..
  • 17. SMART FUNNELS © Authentia Software, Inc. 2015 16 The Smart Funnel is a synthesis of attributes from inbound and outbound marketing. It leverage proven technologies in order to create scalable, efficient processes for reaching prospects and converting them to customers. CCuussttoommeerr VVaalluuee OOppttiimmiizzaattiioonn Business growth is achieved by increasing: •  Number of customers •  Average value per customer •  Number of transactions per customer Optimizing these factors results in improved revenue streams, reduced cost of sales, and customer retention. This process is called Customer Value Optimization and it forms the basis for the Smart Funnel design. PPrroocceessss Smart Funnels rely on a series of offerings designed to move prospects through the sales funnel, and then on a return path for additional and/or more profitable offers.
  • 18. SMART FUNNELS – TRAFFIC SOURCES © Authentia Software, Inc. 2015 17 It’s fair to say that driving traffic tends to take up the significant share of a digital marketer’s time and resources. Inbound marketing tends to focus on more organic sources, such as search engines and social media. Outbound strategies employ more direct tactics such as advertising and email. The key to driving traffic is understanding customer acquisition cost and customer value. A profitable campaign is where the acquisition cost is lower than the value of a new customer. This is the objective of a Smart Funnel: Acquire customers using a scalable, efficient, automated system at a profit. AAddvveerrttiissiinngg There are already countless forms of digital advertising available and new channels are emerging almost daily. As social media business models continue to mature, their chief source of revenue must continuously evolve. This offers digital marketers a nearly endless stream of new, exciting opportunities. The general categories of advertising options available are tabularized on the following page. Regardless of the advertising medium, the key is to have adequate analytics tracking to ensure that you can accurately track your customer acquisition costs. EEmmaaiill Marketing directly to an email list is another viable traffic source for Smart Funnels. These lists can be existing customer and/or prospect lists, they can be purchased from external sources, or they can be constructed through manual discovery and collection efforts. SSeeaarrcchh EEnnggiinnee OOppttiimmiizzaattiioonn A well-constructed landing page with a Lead Magnet offer (see following section) can earn free traffic from search engines if it’s properly optimized. This not only means that the page must be built correctly, but you’ll need to earn links and social shares as well. SSoocciiaall MMeeddiiaa Social media audiences are another source of traffic, but it’s becoming increasingly difficult to organically reach your own followers. As each social network grows, the noise levels increase, making it more difficult to rise above the din with your message. Additionally, the need for these businesses to generate revenue is a factor that puts downward pressure on organic reach. BBllooggggiinngg Building an audience through blogging is an effective way to enhance multiple traffic sources. It allows you to expand your email subscriber base, build your social media audience, and increase organic search engine traffic.
  • 19. SMART FUNNELS – ADVERTISING TYPES © Authentia Software, Inc. 2015 18 TTyyppee OOvveerrvviieeww Banner Advertising BBaannnneerr aaddvveerrttiissiinngg iiss aass oolldd aass tthhee IInntteerrnneett iittsseellff.. AAss uusseerrss bbeeccoommee mmoorree aanndd mmoorree bblliinndd ttoo bbaannnneerr aaddss aanndd bbrroowwsseerrss iinnccrreeaassiinnggllyy bblloocckk tthheemm,, tthheeiirr eeffffeeccttiivveenneessss ccoonnttiinnuueess ttoo ddeetteerriioorraattee.. HHoowweevveerr,, iinn nnaarrrrooww nniicchheess aanndd//oorr hhiigghh vvoolluummee ssiitteess,, tthheeyy ccaann ssttiillll ggeett tthhee jjoobb ddoonnee.. Search Advertising The major advantage of search advertising is the explicit intent of the user. They are deliberately seeking information about a particular topic, which is a strong signal of intent. As more and more marketers leverage this platform, the bidding is becoming more competitive and the degree of difficulty increases. Ad Networks By combining banner advertising with content-aware networks, you can enjoy some of the benefits of both platforms with ad networks. They are particularly useful for remarketing campaigns, which present ads to visitors who have previously been on your website. Display Ads (social media) Most social media channels offer the opportunity to purchase advertising. While this is functionally similar to banner advertising, social media channels tend to offer much stronger audience segmentation based on demographic information, behavior, and social relationships. Promoted Content Social media channels are also offering the option to boost the exposure of your content beyond your own audience via promoted content. Depending upon the platform, these ads can be text, image, and/or video. Advertorials An advertorial is an advertisement in the form of editorial content. The term "advertorial" is a blend of the words "advertisement" and "editorial." Many larger websites are offering this means for accessing their audience, whose purpose is getting a specific action from the reader (e.g. downloading an ebook, visiting a website, subscribing to a newsletter, etc.).
  • 20. SMART FUNNELS – LEAD MAGNETS © Authentia Software, Inc. 2015 19 A Lead Magnet is an irresistible “bribe” that delivers value to a prospect in exchange for their contact information. It is likely the first interaction you will have with a prospect and is the entry point into a Smart Funnel. The goal of the Lead Magnet is to convert cold traffic into leads. A Lead Magnet will be most effective when it is 1) extremely relevant to your core offering, 2) solves a specific problem and/ or answers a specific question, 3) is free, and 4) is easily “consumed.” Here is a list of the types of Lead Magnets you can offer. •  Reports and guides •  Cheat sheets and handouts •  Toolkits and resource lists •  Video training •  Software download/trial •  Discount or free shipping •  Quiz or survey •  Assessment or test Once your Lead Magnet is created, it needs to be placed on a landing page with an opt-in form to collect the contact details. It’s important that the conversion form contain as little friction as possible. Typically, name and email are as much information as you want to require. The conversion form needs to be connected with an email marketing tool that supports segmentation and automated workflows. These auto-responders will be used to move prospects through the Smart Funnel and convert them into profitable customers.
  • 21. SMART FUNNELS – TRIPWIRES AND CORE OFFERS © Authentia Software, Inc. 2015 20 Tripwires The job of a Lead Magnet is to generate leads. The job of a Tripwire is to convert that lead into a paying customer with an aaffffoorrddaabbllee ooffffeerr.. The goal is to create a customer and not necessarily to generate profit at this point. The strategy of Tripwire offers is simple: Convert the maximum number of Lead Magnet leads into paying customers. Some may even choose to do so at the expense of their profit margin, with the understanding that acquiring a paying customer will deliver profit through the next three steps; Core Offer, Profit Maximizer, and Return Path. CCoorree OOffffeerrss Most marketing campaigns attempt to convert cold traffic directly into Core Offer customers. Your Core Offer is the main product or service offered by your business. It’s generally a difficult proposition to make that leap, and depending upon your product or service price point, it can be nearly impossible. That’s why leveraging a Lead Magnet and Tripwire can dramatically improve your prospects for selling a Core Offer. The Lead Magnet generates trust, demonstrates authority, illustrates the problems you solve, and instills a sense of reciprocity with the prospect. When you’ve helped them by delivering value, they’re far more receptive to your message and more willing to give back (in the form of time and/or money). The Tripwire establishes a vendor/client relationship by exchanging money. Even if it’s just a few dollars, the relationship has changed forever. It makes the trip to consuming your Core Offer much shorter and provides you with an opportunity to demonstrate the value of your product and/or service. Your Core Offer may or may not make you profitable. It depends on your industry and strategic approach. Many businesses do not become profitable until their customer reaches the Profit Maximizer stage. Recall that the CVO process includes increasing the average value per customer and the number of transactions per customer. That’s what the next two steps are all about.
  • 22. SMART FUNNELS – PROFIT MAXIMIZERS AND RETURN PATHS © Authentia Software, Inc. 2015 21 PPrrooffiitt MMaaxxiimmiizzeerr In some cases, the Core Offer is enough to become profitable and a Profit Maximizer isn’t required. But in other cases, businesses need to increase the average value per customer. Best Buy sells laptops and plasma TV’s (that’s their Core Offer) on wafer-thin margins you can’t resist and makes it up on warranties, installation and Geek Squad support (those are their Profit Maximizers). Amazon shows you at checkout, “People that bought this product, also bought that product,” to increase the Average Basket Value, also known as maximizing profit. What could you be offering as an upsell or cross-sell?  What could you bundle with your Core Offer? RReettuurrnn PPaatthh The goal of the Return Path is to have frequent, strategic communication with your buyers and prospects that cause them to buy again and again. This is the final CVO step; increasing the number of transactions per customer. You are essentially repeating the Smart Funnel process over and over again. By reaching out to your customers with additional Lead Magnets, Tripwires, Core Offers, and Profit Maximizers, you create an ongoing, automated selling loop that continuously adds to your bottom line.
  • 23. CCoonncclluussiioonn WWhhaatt aarree tthhee bboottttoomm--lliinnee aaddvvaannttaaggeess ooff ssmmaarrtt ffuunnnneellss?? WWhheerree ddoo yyoouu ssttaarrtt?? WWhhaatt ttoooollss ddoo yyoouu nneeeedd??
  • 24. CONCLUSION © Authentia Software, Inc. 2015 23 What are the bottom-line advantages? This ebook covered the individual strengths and weaknesses of different tactics. The bottom-line advantages of Smart Funnels are that they: •  Maximize both the short-term and long-term ROI of your marketing efforts. •  Produce the greatest results in the shortest period of time. Where do you start? As always, it’s important to start with a clear set of goals and an understanding of your target market. These are the high-level steps that need to be followed: •  Understand your funnel •  What irresistible, free asset can you offer to your target prospects? •  Is there a low-cost follow-up offer you can make that will change the relationship from lead to customer? •  When is the right time to make your core offer and how do you position its value? •  How to you maximize your profit among your existing client base? •  Understand your traffic sources •  How will you build and leverage your social media audience? •  Do you have sufficient expertise in the various advertising platforms? •  Understand your technology •  How will you build your landing pages? •  Where will your leads go and how will you set up auto-responders? •  Understand your sales process •  How will you score leads? •  What is your process for following up? •  Are you prepared for success?
  • 25. CONCLUSION © Authentia Software, Inc. 2015 24 What tools do you need? Smart Funnels rely heavily on marketing automation technology. In order to realize maximum ROI while maintaining scalability, it’s essential to right-size the technology you’re going to use. RReeqquuiirreemmeenntt TTeecchhnnoollooggyy EExxaammpplleess Landing Pages The ability to create landing pages on your website and iterate them quickly is essential. Typically, this requires a web Content Management System (CMS) or third party landing page service. WordPress, Ektron (CMS) Leadpages (Landing Pages) Email Marketing Your email marketing solution must have two essential elements. First, it must easily segment your lists and be able to do so “on the fly.” This means that you’ll need the ability to identify and move leads through every stage in your funnel. Second, it must have auto- responding capabilities to follow up with precise timing. MailChimp, Active Campaign, Aweber, Hubspot, Infusionsoft, Pardot CRM Depending upon your business model and sales force structure, it may be necessary to feed leads into a Customer Relationship Management (CRM) system. The system should support lead scoring Active Campaign, Salesforce, ZOHO, Hubspot CRM
  • 26. CONCLUSION © Authentia Software, Inc. 2015 25 Smart Funnels are simply the next evolution in marketing strategy that take advantage of new technologies and channels. CRM and email marketing system capabilities have advanced to the point where it is relatively simple to create sophisticated digital funnels. And new direct marketing channels have appeared via social media advertising. Together, these give rise to the ability to combine inbound and outbound marketing strategies for optimum results in the shortest possible amount of time.
  • 27. ABOUT AUTHENTIA © Authentia Software, Inc. 2015 26 Authentia provides End-to-End Digital Marketing™ services to businesses looking for sales growth. The way in which businesses can connect with new customers is rapidly changing in our mobile, social, digital age. The challenge for small and medium companies is having the resources to keep up, while enterprises can find it difficult to be nimble enough. But what hasn’t changed is the fact that all businesses need growth. End-to-End Digital Marketing delivers that growth by applying the very latest tools and practices to generate more leads and close more business. TTeecchhnnoollooggyy Implement the most effective mmaarrkkeettiinngg aauuttoommaattiioonn technologies. SSmmaarrtt FFuunnnneellss Produce real results sooner with SSmmaarrtt FFuunnnneellss. IInnbboouunndd CCaammppaaiiggnnss Execute iinnbboouunndd ccaammppaaiiggnnss to generate leads and close business.   Learn more at http://www.authentiasoft.com