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Travel Agency Advisory Panel Survey
Selected Results
February 23, 2017
Awareness of NDC versus EDIFACT
2
Awareness of NDC among travel agencies is stronger than EDIFACT,
despite the universal u...
Diversity of NDC Content Sources
3
Travel agencies expect to expand their access to NDC in the future,
largely by diversif...
Challenges to NDC Adoption
4
Travel agencies are generally more troubled by the logistics of NDC than
the commercial ratio...
Skepticism of Airline Intentions Behind NDC?
5
Question: What do you think is the main reason why airlines are interested ...
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American Airlines Travel Agency Advisory Panel Survey - February 23, 2017

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Selected survey results regarding IATA's New Distribution Capability (NDC) standard sourced from a panel of travel agencies from all over the world.

Publié dans : Voyages
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American Airlines Travel Agency Advisory Panel Survey - February 23, 2017

  1. 1. Travel Agency Advisory Panel Survey Selected Results February 23, 2017
  2. 2. Awareness of NDC versus EDIFACT 2 Awareness of NDC among travel agencies is stronger than EDIFACT, despite the universal use of EDIFACT among airlines and GDSs today 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Aware of NDC Aware of EDIFACT Question: How familiar are you with NDC/EDIFACT?
  3. 3. Diversity of NDC Content Sources 3 Travel agencies expect to expand their access to NDC in the future, largely by diversifying their content sources 0 5 10 15 20 25 30 35 40 45 50 Today Future NumberofRespondents NDC via Multiple Sources NDC via a GDS Only Question: How do (will) you access NDC today (in the future)?
  4. 4. Challenges to NDC Adoption 4 Travel agencies are generally more troubled by the logistics of NDC than the commercial rationale, suggesting that the NDC conversation may be gradually transitioning from “Why NDC?” to “How NDC?” Question: What do you see as NDC’s main challenge? 65% 24% 11% Technical / Operational Commercial Other
  5. 5. Skepticism of Airline Intentions Behind NDC? 5 Question: What do you think is the main reason why airlines are interested in NDC? 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Cost Savings Ancillary Revenue Personalization Something Else Why are Airlines Pursuing NDC? Although travel agencies generally expect NDC to proliferate and have turned more of their attention to logistical matters, there may be a lingering worry that airlines are primarily pursuing NDC to save costs

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