Corporate literature, Romanian real estate major player. Developed by Brand Academy

1. PROPERTY MANAGEMENT

3. Global Vision is the largest independent property manager
nationwide and the fastest growing property management
company in Romania. While possessing the capabilities of
delivering integrated real estate solutions to medium and
large-scale investments, from property development and
building construction to property management, Global
Vision has chosen in recent years to focus its strategic
competences towards the property management industry.
Since its inception, Global Vision embraced an intelligent
management philosophy, emphasizing commitment, hard
work and flexibility, all underpinned by an undeterred
vision to understand, commit to and fully embrace our
clients’ business objectives.
We acknowledge that solid real estate investors and
asset holders have a vested interest in the professional
management of their properties as a key to returning a
sustainable profit. Coupled with Global Vision’s proficient
competencies, this market demand has driven us to
expand the business and invest in a full-service, world-
class property management business unit, covering
the entire range of services, from facility and financial
management to sales, leasing, marketing or legal services.
During the last six years, our focus on the property
management activity has driven us much further than we
initially anticipated, has motivated us to model industry
standards and develop future professionals, able to
discharge premium property management services and
thus secure all stakeholders’ interests. Our initiative of
founding the Romanian Institute of Property Management,
an organization that will provide the substance and the
best practices of the field, represents the most recent
act testifying our constant commitment to outstanding
property management services.
As the market grows more competitive and the clients
become more demanding, our industry will certainly
undertake challenging yet exciting developments. Global
Vision is looking forward to being an active part of these
developments, by continuously consolidating its business
stature and exceeding expectations.
Sorin Preda
Managing Director

4. CONTENTS
4 ABOUT
GLOBAL VISION
Specialized in integrated
property development and
property management
solutions for medium and
large scale investments
PROPERTY
10 MANAGEMENT
The operating business unit
of Global Vision providing
the entire range of property
management services

5. MAjOR
PROjECTS 26
Comprehensive property
management services for
office buildings, residential
compounds, commercial
galleries, mixed-use facilities
THE ROMANIAN INSTITUTE Of
PROPERTY MANAGEMENT 76
The training and development
corporate unit aiming to
model and develop property
management best practices
and highly-qualified specialists

6. ABOUT
GLOBAL VISION

7. Global Vision is a group specialized in integrated real estate solutions for
property development and property management of medium and
large-scale investments.

8. ABOUT
GLOBAL VISION
Global Vision is a group specialized in integrated real estate solutions for
property development and property management of medium and large-
scale investments:
office buildings,
mixed development projects: office, commercial, residential,
commercial properties: malls, parking buildings
industrial properties: warehouses, plants, service areas.
Global Vision’s activity is structured on three interconnected areas of
expertise:
Property Development
Project Management & Building Construction
Property Management
Established in 2004, by a group of highly experienced specialists, with
Specialized in 30-year+ cummulated experience in the field of real estate development
property development and management, Global Vision has been, over the years, instrumental in
property management designing, delivering and supporting property infrastructure for some of the
for large scale most prestigious private and institutional investors in Romania.
investments
The fastest growing property management company in Romania, Global
Vision has founded the Romanian Institute for Property Management,
which aims to establish industry rigorous standards, to train and build a
new generation of property management professionals, able to deliver the
entire range of tasks composing one of the most important branches of real
estate services.
Global Vision’s clients include private organizations and individuals,
government institutions, and real estate developers who seek industry-
leading experts with proven results, able to deliver cost effective property
development and efficient property management services. The portfolio
comprises Omnilogic, Vodafone, OMV, G4S, Willbrook International,
Euromaster, Romanian Basketball Federation, Raiffeisen Bank, The
Romanian Cricket Council, FAN Courier, Hewlett-Packard, National Bank of
Greece, Upground Estates, Bancpost, Romtelecom, etc.
Indemnity Insurance
Global Vision understands that clients have a legitimate claim to
safeguards. Consequently, they are provided with a Professional Indemnity
Insurance per event and in annual aggregate throughout Romania.
6 global vision

9. Mission
Global Vision is committed to a shared future where new communities
and life supporting environments are developed for the use and benefit
of individuals and organizations. Global Vision’s philosophy is that sound
business relationships occur when both sides are deriving value from one
another.
Vision
Global Vision aims to become the most trusted real estate integrator in the
region, by providing world-class property development, building construction
and property management services.
On a medium term, the organization plans on becoming the premiere real
estate resource, for medium and large-scale investments: office buildings,
mixed-use development projects, commercial properties and industrial
properties.
Global Vision aims
to become the most Working Principles
trusted real estate The goal that drives Global Vision is to establish long lasting client
solutions’ integrator. relationships, built on exceptional customer understanding, superior
services and, above all, trust, integrity and excellence.
The first working principle guiding the company is to continuously improve
quality and introduce innovations and initiatives to cater to changing needs
and trends in the property market, with the aim of providing the best
solutions for clients.
Global Vision is committed to providing an ethical and professional service,
entirely tailored on its clients’ needs.
Global Vision aims at full compliance and respect for all community,
environmental and legal requirements.
The company strives at providing an inspiring, safe and healthy working
environment for its employees, where every individual can professionally
develop in line with the company’s objectives and their own career plans.
property management 7

10. Excellence is an advantage in itself, but in today’s world excelling in just one
area is not enough. Global Vision believes in delivering the full package -
integrated real estate solutions for a property’s entire life cycle.
Bratislava
Property Chisinau
Development
Budapest
Property Building
Integrated real Management Construction
estate solutions for a
property’s entire life Bucharest
cycle Belgrade
Sofia
Global Vision regards its clients as partners hence its interest in identifying
the needs corresponding to each stage of the property’s growth. In
answering those needs, Global Vision has developed the required expertise
to provide integrated property solutions, comprising property development,
building construction, and property management.
Global Vision has a consistent portfolio encompassing all three
aforementioned areas of proficiency. This allows the organization to grasp
both the details and the whole property picture and to take advantage of
every opportunity for creating value and delivering outstanding results.
Global Vision has secured its competitive advantage through modern
management, hard work, commitment and flexibility, guided by a strict
code of conduct, placing the company on the right path towards fulfilling its
vision.
Focusing on quality and service commitment, standards compliance,
technical competence, and professional training, the code of conduct
influences the way the company works and relates with its customers.
8 global vision

11. Global Vision’s code of conduct requires the following are always observed:
Customer Understanding
Global Vision defines customer understanding as a win-win approach. If the
company provides clients with the optimal solution for their business they, in
turn, will come back for future projects.
Standards Compliance & Quality Control
Global Vision’s accredited specialists and commitment to customer service
ensures that manufacturer and industry standards are not simply met but
are well exceeded. Global Vision has obtained the following accreditations:
OHSAS 18000:2007, ISO 9001:2008, ISO 14001:2005, SA8000:2008.
Technical Competence & Training
Global Vision’s code of conduct requires all project managers and engineers
to be trained and have a minimum of 5 years experience of real estate
Focused on standards development and network infrastructure. They must also have the relevant
compliance, technical manufacturer product knowledge and training. Health & safety procedures
competence and are strictly followed to endorse industry recognized standards.
professional training
Project Management
Global Vision has the knowledge, technical understanding, strong
management skills and outstanding organizational competence required to
deliver the complex multi-disciplinary activity of project management.
Customer Service
At Global Vision, customer service is everyone’s job, not a department’s.
Each staff member is trained and committed to providing the best possible
service to clients. Whether ensuring that service levels are met, or offering
open, friendly advice, a client dedicated account manager will always be on
hand.
Warranty Promise and Service Level Agreement
Global Vision offers its clients very strong construction, systems and usage
guarantee. Underwritten with vendors, based on back-to-back agreements,
this warranty is one of the most comprehensive programmes available,
combining all of the key elements of the infrastructure.
Manufacture Accreditations & Technology Partners
For quality assurance of products used, Global Vision establishes
partnerships with trusted industry leading manufacturers and distributors.
All third parties are required by the manufacturers to complete extensive
training to ensure familiarity and standards adherence.
property management 9

12. PROPERTY
MANAGEMENT

13. Property Management is an operating business unit of Global Vision,
providing a comprehensive range of property and facility management
services to major clients such as BOB Tower, BOC Tower, Upground
Residential, Olympus Tower, G4S, City Mall & South Center Parking.

14. PROPERTY
MANAGEMENT
Global Vision is aware that property management is composed of an entire
set of interconnecting activities that surpasses in scope and required
expertise the facility management.
Consequently, the company has developed a full-service Property
Management business unit that provides a comprehensive range of
property and facility management services for private property owners,
historic customers and new clients.
The Property Management division was set up to cater for the ever
increasing property owners demand to manage their assets and maximize
the income potential of their investments. This is particularly necessary
for multi-tenant properties, such as office buildings, commercial buildings,
industrial properties, residential and mixed-use buildings.
From facility management to procurement services, from tenants’ liaison to
Full-service Property financial management, Global Vision combines all property management
Management services under a single point of contact, increasing the property’s life span,
business unit improving services, increasing revenue base and maximizing customer
satisfaction, while reducing clients’ costs.
Global Vision places a great emphasis on maximizing yields and takes
pride in knowing that the assets entrusted to it benefit from outstanding
management.
12 global vision

15. The Property Management division is structured on seven areas of activity,
thus covering both landlords’ and tenants’ needs and requirements.
administration & it management facility management
Bratislava
Chisinau
Budapest
legal management sales & leasing management
procurement & supply-chain management
marketing & communication management
Bucharest
Belgrade
financial management
Sofia
property management 13

16. fACILITY MANAGEMENT
Property Management includes a complex set of services that requires
close attention to both strategy and small details of a property’s daily life.
One of the most important and visible part is Facility management.
Through this function, Global Vision makes sure properties are in
great operational and physical shape, while the tenants benefit from
uninterrupted comfort and safety. Department’s certified personnel
supervises all service provision activities, manages all third-party property
service providers, including the relevant tender processes. It develops and
coordinates mandated maintenance to ensure full compliance with all
safety laws.
The Facility management function of the Property Management department
Building management, consists of:
technical maintenance,
safety & security, Building management:
cleaning services Operational policies, procedures & forms
Managing operations for legal licenses (ISCIR, PRAM, RSVTI)
BMS (Building Management Systems) operation, maintenance and
upgrade
Reception services
Space management
Transformation and repair projects management
Operational reporting and operational input for a varied range of
developments
Technical maintenance:
Technical policies, procedures & forms
Mechanical systems’ (HVAC, elevators) maintenance
Power systems’ maintenance
Life and safety systems’ maintenance (smoke and fire detection, signage
and evacuation)
Business continuity plans and emergency scenarios
Technical reporting
Managing subcontractors
Safety and security:
Safety policies, procedures and forms
24/7 security on-site
24/7 security monitoring and intervention in case of emergency
Management of control access facilities, including parking access
Security reporting
Cleaning services:
Building cleanliness (interior and exterior, including façade)
Façade cleaning
Green areas maintenance
Waste disposal
Snow removal
Pest and rodent control
14 global vision

17. Safety and security
Technical maintenance
Building management Cleaning services
Facility Management

18. SALES & LEASING MANAGEMENT
Global Vision is committed not only to maximizing profits for its clients, but
also to lessening the burden they carry by taking responsibility for sales and
leasing.
The Sales and leasing management function ensures a property maximizes
its revenue potential. Its significant role becomes evident for multi-tenant
properties such as shopping centers and residential buildings where tenant
migration rate is higher and the rental term shorter.
The Sales and leasing team has been carefully selected to match Global
Vision’s extensive portfolio, and comprises specialists with more than five
years of experience gained with office, residential and mixed-use buildings
management, within renowned regional and global real estate clients.
Sales and leasing
policies, tenants’ The Sales & leasing management function of the Property Management
liaison, contract department consists of:
monitoring
Sales and leasing policies, procedures and forms
Complete sales and leasing services, from lease negotiations, to lease
execution to renewal
Tenants’ liaison
Contract monitoring and contract management
Sales and leasing reporting and consultancy
16 global vision

19. Tenants’ liaision
Policies procedures and forms
Contract monitoring and contract management
Sales and leasing services
Sales & Leasing Management

20. MARKETING & COMMUNICATION
MANAGEMENT
In order to become attractive and profitable, a property has to be marketed
and communicated as a unique product that can answer the needs of the
corresponding target.
The Marketing and communication management function delivers specific
actions from product management (market survey, asset positioning, and
pricing) to PR and communication deliverables.
Because Global Vision’s marketing and communication professionals have
developed a consistent career within multinational companies, advertising
agencies and real estate, they are able to both grasp the property’s
competitive advantage and efficiently communicate it to its target.
Strategic property
marketing,
communication and The Marketing and communication management function of the Property
public relations Management department consists of:
Strategic property marketing:
Market surveys and analysis, including competitive intelligence auditing
Performance benchmarking
Asset positioning and messaging
Target audience and tenant profiling
Pricing
Consulting for amenities packages and sustainable product design
Communication and public relations:
Communication and PR strategy
Crisis management strategy
Media relations and site tours
Property literature, property stationery, sales support presentations
Web-based communication services
Sales advertising
18 global vision

21. Communication and public relations
Strategic property marketing
Marketing and Communication Management

22. fINANCIAL MANAGEMENT
Global Vision continuously strives to lower costs for its clients and have
therefore established strict financial controlling procedures in order to
guarantee that funds are used properly and no unforeseen or unjustified
overspending takes place.
Financial reporting is regularly performed so that clients are kept appraised
on how finances are being used. Lastly, audits are performed to collate
financial records and documents, to archive and systematize them, and to
identify any possible issues.
The Financial management function of the Property Management
department consists of:
Asset and portfolio Budgeting and financial controlling:
management, lease Asset management
audits, invoicing and Portfolio management
collection Performance benchmarking
Lease audits
Facility audits
Annual and monthly budgeting services
Supplier audit and reporting
Cost management reporting and proposed cost-cutting scenarios
Financial records and accounting reports, including physical inventories
Financial reporting for building valuation purposes, loan or sales
purposes
Financial reports on budget execution, financial statements and other
reports for internal and external use
Ensuring compliance with laws and regulations
Ensuring accountability and control
Invoicing and collection:
Invoicing and collection policies, procedures and forms
Monthly invoicing and contract follow-up
Invoicing and collection reporting and consultancy
20 global vision

23. Budgeting and financial controlling
Invoicing and collection
Financial Management

24. PROCUREMENT & SUPPLY-CHAIN
MANAGEMENT
Global Vision succeeds in acquiring high quality products and services at
competitive costs, thanks to its solid relationship with renowned suppliers.
This allows the company to obtain better prices and achieve greater
efficiency in the procurement and supply-chain management process.
Global Vision efficiently designs, plans and controls supply-chain activities,
achieving the objective of creating net value, building competitive
infrastructure and synchronizing supply with client and project demand.
Based on projections of future market prices and demand, Global Vision is
able to optimize the level of inventory and minimize total costs during the
course of a project.
Acquisition
policies, pricing
and contracting, The Procurement & supply-chain management is a function of the Project
management of Management & Building Construction division and is discharged whenever
outside contractors the Property Management business unit requires it.
The function consists of:
Acquisition management:
Acquisition policies, procedure and forms
Pricing and contracting
Equipment and material acquisition management
Invoicing and collection; reporting and consulting
External contractors’ management:
Management of outside contractors
Stocks and inventory management
Stock management services
Identification and control of owner’s property
Efficient stocks and inventory operation
22 global vision

25. External contractors’ management
Acquisition management
Procurement and Supply-chain Management

26. ADMINISTRATION & IT MANAGEMENT
Global Vision considers excellent customer service to be essential to its
win-win approach to business, since building trust, loyalty and a sense of
security always translates into profitability for all stakeholders.
Therefore, Global Vision has designed and implemented a complete
scheme of help desk and virtual concierge services, which raises tenants’
satisfaction and grows proprietor’s revenue.
The Administration & IT management function of the Property Management
department consists of the following services:
Help desk:
Call center services
24/7 help desk, 24/7 help desk services
virtual concierge, Handyman services (plumbing, electrical, mason and carpentry services)
IT & IS management
Virtual concierge:
Supply and provision of groceries, toiletries, etc.
Cleaning and laundry
Courier services
Transportation services
Personal assistant services
Restaurant reservations; business meetings; tickets and other
entertainment requests
IT & IS management:
Property management software implementation and upgrade
LEGAL MANAGEMENT
Global Vision acknowledges that its clients must rest assured that all
contracts, procedures and policies generated by a property’s life cycle
comply with all laws and regulations, and are designed to their profit.
Consequently, the company has built a team of legal advisers with
significant experience in property development and property management,
which can always deliver the most appropriate legal and contractual
solutions.
The Legal management function of the Property Management department
consists of:
Legal counseling and legal representation
Legal management, Contracts and forms
contracts and forms, Specialized counseling on specific issues (commercial, litigation, etc.)
legal counselling
24 global vision

27. Virtual concierge
Help desk
IT and IS management
Administration and IT Management

28. MAjOR
PROjECTS

29. Global Vision’s clients include private organizations and individuals,
solid investors, and real estate developers who seek industry-leading
experts with proven results, able to deliver the entire range of property
management services.

30. BOB TOWER

31. Global Vision delivers full property management services for the second
largest office building in Romania, which comprises 50,000 sqm of
office space and 17,000 sqm of developed land, and which required an
investment of €50,000,000.

32. BOB TOWER
In August 2010, Global Vision was appointed property manager for BOB
Tower, the second largest office building in Romania.
For the next five years, Global Vision will provide the entire range of property
management services: facility management (building and technical
management as well as security and access control), IT management,
leasing management, legal and financial management. Global Vision will
also be responsible for the property’s marketing and communication,
essential to deriving sustainable profit.
In terms of office space, BOB Tower is surpassed only by its twin tower,
BOC Tower. It comprises 50,000 sqm of office space and 17,000 sqm of
developed land and required an investment of €50,000,000.
The office building benefits from an outstanding location in one of the most
coveted areas of Bucharest: the northern part of the city, between the most
beautiful lakes of the area. More conveniently, this area is home to the
most elegant residential villages as well as the busiest corporate HQs in the
city. Its grandeur and sleek yet friendly design, together with the thousands
of young rising managers, make BOB Tower one of busiest and beautiful
landmarks of corporate Bucharest.
Global Vision had a significant involvement at each stage of the BOB
Tower’s life cycle, consistent with its business vision of offering integrated
real estate solutions. In July 2007, Global Vision was selected as General
Contractor for BOB Tower, and finished construction in August 2008 after
a focused effort of 13 months. The organization discharged property
development and building construction tasks, such as project design,
project management, technical installations and interior architecture.
Upon completion, Global Vision’s strong credentials and capabilities
recommended the organization as the best property manager for BOB
Tower.
30 global vision

34. BOC TOWER

35. Global Vision delivers full property management services for the largest
office building in Romania, which comprises 60,000 sqm of office space.

36. BOC TOWER
In August 2010, Global Vision was appointed property manager for BOC
Tower, the largest office building in Romania.
For the next five years, Global Vision will provide the entire range of property
management services: facility management (building and technical
management as well as security and access control), IT management,
leasing management, legal and financial management. Global Vision will
also be responsible for the property’s marketing and communication, with
the aim of achieving and maintaining 100% occupancy rate.
BOC Tower offers even more office space than its twin tower, BOB Tower.
It has seven floors, with three levels of underground parking and a total
area of 70,000 sqm, which required a €110,000,000 investment and 18
months of work. BOC Tower is located in the most coveted office location
in Bucharest and provides world-class services to the corporate tenants
occupying the 60,000 sqm of premium office space. Simply put, it redefines
the standards of the corporate work environment.
The magnificent ground floor architecture accentuates the building’s beauty,
while restaurants and coffee shops facilitate the fast-paced environment.
A banking branch located conveniently in the building complements the
financial needs of its corporate residents even further.
As in the case of BOB Tower, Global Vision’s involvement in the building
construction had already a successful record. The company had previously
won and fulfilled a building construction contract, which included
installations and building technology activities.
Global Vision’s high-standard service and extensive capabilities
recommended the company as the preferred property manager of the BOC
Tower.
34 global vision

38. UPGROUND RESIDENTIAL

39. Global Vision discharges the entire range of property management services
for Upground Residential, a luxury residential complex comprising 600
apartments developed on a total area of 130,000 sqm.

40. UPGROUND RESIDENTIAL
In July 2011, Global Vision signed a 5-year contract with the Upground
Residential owner, based on which the company delivers the entire range of
property management services.
The property management contract covers facility management tasks
(building management, technical maintenance, cleaning service and safety
and security), IT & administration management (24/7 help desk, virtual
concierge, handyman services), legal and financial management. Global
Vision has also assumed marketing and communication and sales and
leasing functions, and significantly contributes to returning a sustainable
profit for its client.
Upground Residential is split into two of the city’s most luxurious
condominium towers, delivering incomparable space, service and
luxury. They comprise 600 apartment units, with 7,000 sqm dedicated
to commercial and leisure facilities, a 3,000 sqm fitness center, school,
kindergarten and medical facilities. Each residential unit has 17 levels and
two underground parking levels. Additionally, a stylish hotel-like lobby with
concierge services ensures both tenants and guests are taken care of.
Upground Residential has an area of 130,000 sqm and its construction was
finished in early spring 2011. The property was largely sold out in advance
of completion, as buyers realized that owning one of these extraordinary
condominiums represents the quintessential lavish European lifestyle.
Global Vision is a genuine provider of real estate integrated solutions,
possessing also an extensive expertise in building construction and civil
engineering, built by its highly-qualified engineers and competent workers.
That is why the organization had previously won the contract for delivering
the installations and intelligent building technology systems for Upground
Residential, a contract valued at €3,000,000.
When the building was finalized, the owner selected Global Vision to
manage the asset, based on the organization’s excellent record as a
property manager.
38 global vision

42. CORPORATE CAMPUS
OMNILOGIC

43. Global Vision is the property manager of the Omnilogic Corporate Campus,
which includes two office buildings, a warehouse, a datacenter, and a
parking lot with a total GLA of 25,000 sqm.

44. CORPORATE CAMPUS
OMNILOGIC
In March 2011, Global Vision has signed a 5-year contract that covers the
property management for Omnilogic Corporate Campus.
As a property manager for Omnilogic’s mixed-use facility, Global Vision
has assumed facility management (building management, technical
maintenance, safety & security, cleaning services) and IT&C management of
all installed equipments.
With a total GLA of 25,000 sqm, Omnilogic Corporate Campus consists
of two office buildings of 12,000 sqm, a warehouse of 3,000 sqm, a
datacenter of 2,000 sqm (accredited by British Standard Institute with ISO
27000), and an 8,000 sqm parking lot.
Omnilogic Corporate Campus is one of the most treasured projects on which
Global Vision has worked, since it embodies the organization’s business
vision, focused on delivering the full package of real estate solutions,
corresponding to each stage of property’s life.
In March 2007, based on the company’s technical expertise and solid
development, the client chose Global Vision to undertake the complex
project of designing and developing a new business infrastructure,
which had to answer office, warehouse and data center needs. Global
Vision’s involvement covered property development, construction project
management, building construction & civil engineering. The company’s
tasks included structure execution, building and installation construction,
intelligent business technology systems, landscape architecture (interior &
exterior gardens) design, as well as on-site civil engineering (roads, alleys,
parking lots).
When the campus was finalized, Global Vision won the property
management contract of the mixed-use complex, ensuring thus that the
client will fully benefit from the investment.
42 global vision

46. OLYMPUS TOWER

47. Global Vision is the property manager of Olympus Tower, an AA-class
office building comprising 25,000 sqm office space and hosting a single
premium client.

48. OLYMPUS TOWER
In January 2009, Global Vision won a 5-year contract that covers a large
portion of property management service for Olympus Tower, and includes
facility management (building management, technical maintenance, safety
& security, cleaning services) and IT & admin tasks (24/7 help desk,
handyman services, virtual concierge).
Olympus is a five-level, AA-class office building dedicated to a single client,
and comprises 25,000 sqm and 9,000 sqm of developed land (landscape
and parking). Olympus Tower benefits from an outstanding location in one of
the most coveted areas of Bucharest: the northern part of the city, between
the most beautiful lakes of the area. More conveniently, this area is home to
the most elegant residential villages as well as the busiest corporate HQs in
the city.
Olympus Tower serves as new headquarters of Bancpost, member of
Eurobank EFG. Bancpost is one of the largest and most prominent banks
in Romania, with over 3,700 employees, 285 branches, eight Regional
Centers and twenty-five Business Centers. Established in 1991 as a full-
service public bank, Bancpost became the first fully-privatized bank in
Romania, in November 2002.
As in the case of the majority of projects for which the organization acts
a property manager, Global Vision had been involved in the property
development and building construction and civil engineering of the Olympus
Tower. The company was in charge with entitlements and project design,
as well as installations, interior architecture, on-site civil engineering and
landscape architecture.
After delivering the building to the investor, Global Vision was selected as
the fittest organization to provide property management services.
46 global vision

50. 11 IUNIE OffICE BUILDING

51. Global Vision acts as property manager for 11 Iunie Office building, an
eight-level construction finalized in 1997, which has a total surface area of
3,500 sqm and is rented to Hewlett-Packard.

52. 11 IUNIE OffICE BUILDING
In January 2011, Global Vision signed a 3-year contract for the property
management of 11 Iunie Office building, covering facility management
services such as technical maintenance of elevators, generators, chillers,
boilers, fire pumps & hydrants, fire detection, cleaning services, as well as
security and access control management. According to the contract, the
company is also in charge with the management of all relations with
third-party suppliers.
With a total surface area of 3,500 sqm, 11 Iunie Office Building was
finalized in 1997 and has eight levels, one underground and seven above
ground.
The building is rented to Hewlett-Packard, one of the most prestigious
multinational IT&C companies, active in 170 countries worldwide. Since
HP’s core business is technology, it has strict requirements regarding the
technical standards of its buildings, most important of which is staying
continuously connected to its offices around the world, in order to run its
operations smoothly.
For this reason, the owner of 11 Iunie Office Building needed to hire
a property management company that could handle strict SLAs. The
proprietor found out that Global Vision is responsible for the property
management of the two biggest office buildings in Bucharest and Romania,
as well as for mixed-use facilities, and was therefore convinced that Global
Vision possesses the knowledge and the expertise required to successfully
perform such a complex job.
50 global vision

54. G4S

55. Global Vision delivers property management services for the G4S’
mixed-use business campus, which comprises an office building, a
warehouse, and a cash processing center, with a total GLA of 5,000 sqm.

56. G4S
In December 2009, Global Vision was selected property manager for G4S’
business campus, and currently discharges facility management services
(building management, technical maintenance, safety & security, cleaning
services) and IT & admin tasks (24/7 help desk, handyman services, virtual
concierge).
With a total GLA of 5,000 sqm, G4S’ mixed-use facility is composed of a
cash processing center, a warehouse and an office building, and required
an initial investment of €2,000,000.
G4S’ business campus is one of the organization’s milestone projects,
because it offered Global Vision the chance to prove once again that it
possesses a global understanding and an extensive real estate expertise,
that can grasp the big picture and make sure all stages of property growth
are taken into account and efficiently acted upon.
In May 2009, G4S closed a deal with Global Vision, based on which the
company delivered the entire range of real estate solutions, starting from
property development and construction & civil engineering to project
management. Its activities included identifying a strategic location for the
campus, feasibility studies, land acquisition, infrastructure development
and entitlements, project design. Global Vision was also in charge
with structure, building and installation construction, as well as on-site
engineering (roads, alleys, parking lots).
After 6 months, the company finalized the mixed-use industrial complex,
presented its property management credentials, and persuaded the client
that Global Vision is the property manager that could best answer the
campus needs.
54 global vision

58. EUROMASTER

59. Global Vision is the property manager of the new regional center of
Euromaster, part of the Michelin Group. The facility is a 5,000 sqm
turn-key industrial project that comprises an office building, a warehouse,
and a vehicle service area.

60. EUROMASTER
In October 2009, Global Vision was selected property manager for the newly
built regional center of Euromaster. The property management contract
focuses on facility management tasks: designing of technical policies and
procedures, maintenance of HVAC, elevators, power systems, and life and
safety systems’ (smoke & fire detection, signage & evacuation), business
continuity plans and emergency scenarios, as well as technical reporting.
The campus is a mixed-use project built on 5,000 sqm and consists of
an office building, a warehouse, and a vehicle service area. Euromaster
regional center from Ghiroda, Timis County, belongs to a representative
series of projects, which includes Omnilogic, G4S and FAN Courier
campuses, and which embodies the organization’s business vision, focused
on delivering the full package of real estate services, corresponding to each
stage of property’s life.
Global Vision had a consistent involvement in the project’s development,
and assumed responsibility for property development (market research,
site selection, feasibility studies, land acquisition, project design, and
infrastructure development), construction project management, structure
execution and on-site civil engineering (roads, alleys, parking lots). The
initial investment for developing the property amounted to €1,000,000.
Global Vision finalized the campus in 5 months and won the contract for
property management, due to its extensive knowledge of the asset and
outstanding record of discharging property management services.
58 global vision

62. fAN COURIER

63. Global Vision delivers property management services for FAN Courier’s new
logistics center that comprises a warehouse, a service facility and an office
area totaling 3,100 sqm.

64. fAN COURIER
Global Vision won the property management contract for FAN Courier’s
new logistics center. The agreement focuses on facility management
tasks: designing of technical policies and procedures, maintenance of
HVAC, elevators, power systems, and life and safety systems’ (smoke & fire
detection, signage & evacuation), business continuity plans and emergency
scenarios, as well as technical reporting.
Consistent with FAN Courier’s business strategy, the campus is a mixed-use
turn-key facility that serves the western part of Romania, one of the most
economically dynamic regions. It comprises 3,100 sqm and consists of a
warehouse, a service facility and an office area.
The logistics center belongs to a representative series of projects, which
includes Omnilogic, G4S and Euromaster campuses, and which embodies
Global Vision’s business strategy of delivering integrated real estate
solutions, managing the asset from its very inception until leasing it to the
client.
Global Vision’s commitment to project success included land development
tasks (market research, site selection, feasibility studies, entitlements,
land acquisition, and infrastructure development), actual construction and
civil engineering, as well as project management. The initial investment for
developing the property amounted to €1,000,000.
Upon completing the campus after 6 months of work, FAN Courier
authorized Global Vision to assume property management duties, taken into
consideration the organization’s premium portfolio that includes some of
the largest office and mixed-use buildings in Romania.
62 global vision

66. BASKETBALL ARENA

67. Global Vision is property manager of the Basketball Arena, a 2,000 sqm
basketball facility, built on 10,000 sqm property, which is compliant with
International Basketball Federation standards.

68. BASKETBALL ARENA
In December 2009, Global Vision won the property management contract
for the Basketball Arena, an agreement which included cleaning, security
and access control, technical maintenance and IT and administration
management services.
Located in Bucharest, within the largest national sports complex (Lia
Manoliu), the Basketball Arena is the first Romanian basketball hall entirely
and uniquely dedicated to this sport.
The new Basketball Arena has a 2,000 sqm surface area built on 10,000
sqm property, meets the highest standards in basketball and is fully
equipped and compliant with FIBA standards for hosting international
championships and prestigious basketball competitions. Its capacity
exceeds 500 people. The Basketball Arena is the crown jewel of the
Romanian Basketball Federation and its 75-year anniversary was highly
celebrated with the inauguration of this exceptional and modern facility.
Due to Global Vision’s significant expertise in building different types of
structures, as well as its diverse service offerings - property development,
project management, building construction and civil engineering, property
management, the company assumed a larger involvement in delivering
the project. Global Vision’s responsibilities included complete restoration,
capital repairs, roof renovation, fire protection systems for both metallic
and non-metallic structures, façade renovation (including thermal isolation
and aesthetic renovation) and a complete floor upgrade in accordance with
the FIBA quality and elasticity standards. Moreover, Global Vision replaced
all sanitary installations and installed the HVAC and power-supply systems.
Global Vision’s engineers were also responsible for the 10,500 sqm vertical
systematization and on-site civil engineering (repairing of roads, landscape
architecture, alleys and parking lots).
Based on organization’s outstanding track record in facility management,
FRB entrusted cleaning, security and access control, technical maintenance
and IT and administration management services to Global Vision.
66 global vision

70. SOUTH CENTER PARKING &
CITY MALL

71. Global Vision delivers property management services for City Mall, with a
GLA of 50,000 sqm, and South Center Parking, with a GLA of 34,000 sqm.

72. SOUTH CENTER PARKING &
CITY MALL
Global Vision has been acting as property manager for City Mall, being
responsible for facility management (technical maintenance, building
management, security and access control). Global Vision has also won
the contract for South Parking property management, which covers facility
management (technical maintenance, building management, security and
access control).
City Mall has a GLA of 50,000 sqm and was finalized after 18 months of
real estate development. City Mall is a unique and vibrant public place
where people come to meet friends, find out the latest fashion trends, and
enjoy an outstanding urban culture ambience. It is a place where different
frames of mind can come together and take delight in countless flavors of
their choice.
South Center Parking is the second largest parking building in Romania,
with a GLA of 34,000 sqm and required a total investment of €18,000,000,
made during 18 months of real estate development. South Center Parking
was initially raised in order to serve only City Mall’s clients. It is located just
across the street from City Mall and it is directly connected to the retail
gallery’s second floor through an unconventional construction resembling a
submarine.
Global Vision’s involvement in the development of both projects was
decisive in winning the property management contracts, since the company
acquired a comprehensive understanding of the assets’ needs.
For City Mall, Global Vision designed and implemented IT&C networks,
security systems, access control, fire security, power and power back-up
systems. Moreover, Global Vision signed on as project design and supplier
of ITBS for South Center Parking.
The investor decided that it is important to extend the partnership with
Global Vision as a property manager, since he needed reliable facility and
administration management services for the assets.
70 global vision

74. PGV TOWER

75. Global Vision provides project management services for PGV Tower, an
office building in downtown Bucharest that comprises 12 levels and
18,000 sqm.

76. PGV TOWER
Global Vision has been acting as property manager for PGV Tower, with
a contract that covers facility management (technical maintenance,
building management, security & access control) and IT and administration
management.
PGV Tower is a 18,000 sqm office building and datacenter, built on 12
levels. Formerly the headquarters of Bancpost (Eurobank EFG) and
ERS, PGV Tower is one of the first AA-class office buildings developed in
Bucharest and a landmark of its neighborhood.
Located two minutes away from the first mall ever to be opened in
Bucharest, and the only one for four years thereafter, PGV Tower saw
amazing population growth in the area in which was developed. The
building’s 12 levels are silent witnesses to a demographic explosion of little
or no precedence in post-revolution Romania.
Initially designed to become a luxury hotel for senators, PGV Tower has
retained an innate beauty and sophistication true to its original purpose.
The top floors of the tower feature spectacular full-floor luxury offices topped
by a Parisian-style glass cupola.
Global Vision has provided PGV Tower with Intelligent Building Technology
Systems. During the execution period, the company identified the asset’s
characteristics and demands and made a competitive offer that won the
contract for facility and IT and administration management.
74 global vision

78. THE ROMANIAN INSTITUTE Of
PROPERTY MANAGEMENT

79. The Romanian Institute of Property Management aims to establish
industry rigorous standards, to train and build a new generation of property
management professionals, able to deliver the entire range of tasks
composing one of the most important branches of real estate services.

80. THE ROMANIAN INSTITUTE Of
PROPERTY MANAGEMENT
The fastest growing property management company in Romania, Global
Vision has founded the Romanian Institute of Property Management,
a training and development corporate unit aiming to establish rigorous
industry professional standards, to train and grow a new generation of
property management specialists, able to deliver the entire range of tasks
composing one of the most important branches of real estate services.
Property Management is the science of managing the owners’ real estate
through maximizing the income potential of their investment and building
an excellent relationship with tenants and third-party suppliers.
As a business function, property management has been adopted by the
Romanian real estate market once investors realized they needed dedicated
specialists to increase the profitability level and to cater for the complex
needs of office buildings, commercial facilities, residential campuses or
mixed-use complexes.
Focused on modeling
and developing the Although there are clients and service providers who tend to interpret it as
professional standards pertaining only to facility management, the Romanian Institute of Property
and competences Management is aware that property management includes an entire set of
interconnecting functions, surpassing in scope and required expertise the
facility management competence.
From facility management to procurement services, from tenants’ liaison
to legal and financial management, from building management to sales
& marketing management, a premium property manager must have the
capability to integrate all services under a business division umbrella
and deliver them efficiently. Far from being a simple service provider, the
property manager must meet the interests of all stakeholders, and to
secure the property’s profit.
The Romanian Institute of Property Management has assumed the
challenging task of modeling and developing the professional standards
and competences in a management service area still nascent in Romania.
78 global vision

81. The Romanian Institute of Property Management has set up comprehensive
training and career development programmes that address current and
future property management professionals’ needs at all levels of seniority.
The training and career development programmes are structured on the
eleven basic pillars composing the scope of property management:
Research and analysis
Strategy and planning
Financial and accounting
Property management
Facility management
Training and career
development Sales and leasing
programmes
answering Marketing and communications
professionals’ needs
at all levels of seniority
Procurement and supply-chain
Customer service
Human resources
Legal and contract management
All training programmes include not only theoretical models and best
practices, but also real-life case studies that contribute to a better
understanding of the matter and function as a step-by-step practical guide
for trainee’s professional path.
property management 79

82. RIPM QUALIfICATIONS
RIPM offers four professional qualifications, designed for practising property
management specialists and managers aspiring to higher positions.
The focus of our programmes is rooted in property management practice,
from junior levels to senior and executive levels.
Our qualifications are integrated programmes, each comprising six courses
(three compulsory courses and three electives) and balance your learning
time between 60% case studies, exercises and applications with 40%
theory and academic study.
4 executive diploma
in property management
4
3 professional diploma
in property management
3
professional certificate
2 in property management
2
1 introductory certificate
in property management
1
80 global vision

83. 1. RIPM Introductory Certificate in Property Management
Prerequisites:
University or baccalaureate diploma
No previous experience necessary
Letter of reccommendation from current employer or academia
Proficiency in English
2. RIPM Professional Certificate in Property Management
Prerequisites:
RIPM Introductory Certificate in Property Management or
Minimum 3-year experience in the property management industry
Letter of reccommendation from current or former employer
Proficiency in English
3. RIPM Professional Diploma in Property Management
Prerequisites:
RIPM Professional Certificate in Property Management or
Minimum 5-year experience in the property management industry, at
middle-management level
Letter of reccommendation from current employer or major clients
Proficiency in English
4. RIPM Executive Diploma in Property Management
Prerequisites:
RIPM Professional Diploma in Property Management or
Minimum 5-year experience in the property management industry, at
senior level
Letter of reccommendation from current employer or major clients
Proficiency in English
property management 81

84. RIPM QUALIfICATIONS
COURSE STRUCTURE
Research and Strategy and Financial and Property Facility
RIPM
analysis planning accounting management management
Scope Understand industries and Develop strategies and Manage and evaluate financial Develop and execute Operate, maintain and
markets action plans performance property and asset man- adapt a real estate
agement strategies facility to the market and
the owner’s business
objectives
Business Scan the Analyse and Drive, Design, ex- Understand Lead and Identify Ensure the Design Effectively
competency environment interpret participate in ecute and and execute evaluate and exploit prop- and deliver manage
for relevant available and influence understand the budget- financial and property erty’s full profitable and evalu-
informa- information strategy imple- ing and accounting manage- potential is facility ate facility
tion about according formulation. mentation financial teams for ment op- achieved manage- manage-
specific in- to specific plans. controlling profitable real portunities, ment ment
dustries and business activities. estate asset calculate, services. service
markets. needs. management. reduce and providers.
manage
risks.
RIPM Executive Diploma in Property Management
Courses B2B market research and Aligning real estate with Investment real estate. Financ- Real estate asset man- Strategic facility manage-
business intelligence. business strategy ing and asset valuation agement ment
3 compulsory Managing complexity in
courses (C) + 3 marketing research
electives (E) (E) (E) (E) (C) (C)
RIPM Professional Diploma in Property Management
Courses Fundamentals of market Strategic management in Strategic and financial plan- Corporate property Property and building
and marketing research property management ning for property managers management. Managing administration. Building
II. Designing research that complex properties intelligence and smart
3 compulsory supports strategic systems
courses (C) + 3 objectives
electives (E) (E) (E) (E) (C) (C)
RIPM Professional Certificate in Property Management
Courses Fundamentals of market Implementing strategic Financial control and ac- Property management Building maintenance for
and marketing research I. objectives and goals counting for non-financial intermediate level property managers
Analysing and interpreting professionals
3 compulsory data
courses (C) + 3
electives (E) (E) (E) (E) (C) (C)
RIPM Introductory Certificate in Property Management
Courses Market and marketing Entry level corporate and Understanding basic financial Property management Facility management
research. Scanning the business strategy statements introductory course introductory course
3 compulsory environment
courses (C) + 3
electives (E) (E) (E) (E) (C) (C)
82 global vision

85. Marketing and Procurement and Legal & contract
Sales and leasing Customer service Human resources
communications supply-chain management
Understand, execute and Develop marcom strate- Understand procure- Create and manage Drive and implement Understand legal issues,
manage a profitable real gies and implement ment and supply-chain, customer-focused teams organisational develop- effectively execute
estate sales process integrated marcom plans negotiations and best and organisations ment through human contract management
practices resources
Under- Design Drive, par- Man- Identify Profitably Understand Develop Understand Manage Under- Effectively
stand custom- ticipate in age and the most manage the various and imple- the differ- and evalu- stand manage
specifics of ised sales and execute evaluate impactful and evalu- dimensions ment a ent roles ate the HR contract contract
sales and processes, integrated advertis- optimisa- ate your of customer customer- and respon- depart- manage- creation and
leasing in man- marketing ing agen- tion oppor- procure- service in focused sibilities ment’s ment and execution
the real age and communica- cies and tunities in ment teams the property approach of human activity ensure for maximis-
estate evaluate tions plans. internal supply- and supply- management at all resources and per- compli- ing financial
environ- cross-or- marcom chain. chain industry. customer in the prop- formance. ance with perfor-
ment. ganisation- teams. members. touch- erty man- the terms mance and
al sales points. agement and con- minimising
teams. industry. ditions. risks.
l
Managing and servicing Leading and working in Aligning supply-chain Achieving profitable custom- Human relations for Authoring and negotiat-
international key ac- multifunctional marcom management with corpo- er-focused organisations property and asset ing complex property
counts in real estate teams rate strategy managers management contracts
(C) (E) (E) (E) (E) (E)
l
Selling through different Value-based B2B market- Using supply-chain Achieving customer excel- Performance and talent Contract management.
channels. Managing real ing for non-marketing management as a com- lence in property manage- management in human Service level agreements
estate sales teams professionals petitive advantage ment resources and performance
(C) (E) (E) (E) (E) (E)
l
Solution selling in real Integrated marketing Operational excellence in Quality teams and customer Understanding human Legal aspects. Landlord
estate communications for real procurement and supply- care resources in property and tenant
estate properties chain management management: recruit-
ment, selection and
development
(C) (E) (E) (E) (E) (E)
l
Fundamentals of sales in Fundamentals of Fundamentals of supply- Customer service at a Human resources intro- How to read and interpret
a B2B environment marketing and branding chain management glance. Complaints man- ductory course a contract
agement, wired customer
service
(C) (E) (E) (E) (E) (E)
property management 83

86. BOC Tower, 3 George Constantinescu
7th Floor, 2nd District
Bucharest, Romania
Telephone: (+40) 21 316 70 01
Fax: (+40) 21 316 70 02
E-mail: office@globalvision.ro
www.globalvision.ro

88. www.globalvision.ro