The Quantum Funnel: Working with the black holes of knowledge
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My presentation from TCUK 2013 about how our knowledge is incomplete, and fragmented, and how we as information and training designers, can architect systems for this environment.
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The Quantum Funnel: Working with the black holes of knowledge
- 1. RAY GALLON C U L T U R E C O M Presentation © 2013 Ray Gallon all rights reserved THE QUANTUM FUNNEL Working with the Black Holes of Knowledge The Transformation Society Saturday, 28 September 2013
- 2. Presentation © 2013 Ray Gallon all rights reserved Who IsThis Guy? Ray Gallon -The Humanist Nerd Research collaborator and principal, The Transformation Society, a new research and training institute in Barcelona, Spain ■ 20 years in technical communication with major companies such as G.E. Healthcare, Alcatel, IBM, etc. ■ Member, board of directors, Society for Technical Communication (STC) ■ Past president, STC France ■ Award-‐winning radio producer and journalist – CBC, NPR, France Culture, etc. and former programme manager, WNYC-‐FM, New York Public Radio Owner/Consultant, Culturecom – specialist in usability, content strategy, and user assistance for software Saturday, 28 September 2013
- 3. Presentation © 2013 Ray Gallon all rights reserved NUREMBERG_FUNNEL_-‐_AD_STAMP_1910.JPG The Nürnberg Funnel Saturday, 28 September 2013
- 4. Presentation © 2013 Ray Gallon all rights reserved The Quantum Funnel WIKIPEDIA TWITTER OTHER WIKIS USER FORUMS USER ASSISTANCE Saturday, 28 September 2013
- 5. Presentation © 2013 Ray Gallon all rights reserved Missing Pieces KNOWLEDGE AUTONOMY Neus Lorenzo, The Transformation Society HTTP://PHOTOGRAPHY.NATIONALGEOGRAPHIC.COM/PHOTOGRAPHY/PHOTO-OF-THE-DAY/EASTERN-SCREECH-Saturday, 28 September 2013
- 6. Presentation © 2013 Ray Gallon all rights reserved HTTP://UPLOAD.WIKIMEDIA.ORG/WIKIPEDIA/COMMONS/C/CD/BLACK_HOLE_MILKYWAY.JPG Who Will Fill in the Black Holes? HTTP://THAIASTRO.NECTEC.OR.TH/NEWS/2002/IMG/NEWS2002NOV03A.JPG HTTP://UPLOAD.WIKIMEDIA.ORG/WIKIPEDIA/COMMONS/5/5E/BH_LMC.PNG HTTP://WALLSE.NET/SEARCH/T/E3/B3B.JPG IMAGE BY MARK VAN NORDEN HTTP://FARM9.STATICFLICKR.COM/8342/8275081235_35EB0091A9_Z.JPG Saturday, 28 September 2013
- 7. Presentation © 2013 Ray Gallon all rights reserved What We Used to Use Saturday, 28 September 2013
- 8. Presentation © 2013 Ray Gallon all rights reserved What We Use Today Saturday, 28 September 2013
- 9. Presentation © 2013 Ray Gallon all rights reserved How it’s Different Predetermined Static Structure Flexible, Emergent Structure, based on Contingent Need Saturday, 28 September 2013
- 10. Presentation © 2013 Ray Gallon all rights reserved What Structures an Online Search? Search terms you enter Search engine algorithms -‐ Page rank, ontologies (semantic web), etc. Geolocation (you get google.fr instead of google.com...) Personal data collected by the search engine (“the search bubble”) Saturday, 28 September 2013
- 11. Presentation © 2013 Ray Gallon all rights reserved Knowledge is activated in the world as much as in the head of an individual. It exists within systems which are accessed through people participating in activities. Cognitive Bases: Connectivism - Learning is More Important than Knowing Learning is the process of creating connections and elaborating a network. In this metaphor, a node is anything that can be connected to another node such as an organisation, information, data, feelings and images. Learning may reside in non-‐human appliances. Learning is more critical than knowing. Maintaining and nurturing connections is needed to facilitate continual learning. Perceiving connections between fields, ideas and concepts is a core skill. Currency (accurate, up-‐to-‐date knowledge) is the intent of learning activities. Source: http://en.wikipedia.org/wiki/Connectivism Essential Knowledge Components: Know howKnow whatKnow whereKnow when Implied: Know how to beKnow how to be with others Saturday, 28 September 2013
- 12. Presentation © 2013 Ray Gallon all rights reserved Cognitive Bases: Constructivism - Active Social Learning Based on experiencing an environment first-‐hand: Reliable, trust-‐worthy knowledge The learner acts upon the environment to acquire and test new knowledge Self-‐directed, creative, and innovative Instructors are facilitators, not teachers The context is central to the learning itself Active social process of collaboration to arrive at shared understanding Source: http://en.wikipedia.org/wiki/Constructivism_(learning_theory) Saturday, 28 September 2013
- 13. Presentation © 2013 Ray Gallon all rights reserved Active Learning: Learning by Doing Roger C. Schank’s Schema -‐ We remember independent, self-‐ contained scripts, or Memory Organization Packets (MOP’s) Restaurant Airplane Clothing Shop PayBeing seated Eat Choose Romantic Conversation PayBeing seated Eat Choose Pay Choose Fasten Seatbelt Try on MOP’s are composed of scenes, which can be generalized from one MOP to another Serve wine REF: http://cogprints.org/637/1/LearnbyDoing_Schank.html Saturday, 28 September 2013
- 14. Presentation © 2013 Ray Gallon all rights reserved Active Learning: Learning by Doing Networks of Scenes Restaurant Airplane Clothing Shop PayBeing seated Eat Choose PayBeing seated Eat Choose Pay Choose Fasten Seatbelt Try on MOP’s are composed of scenes, which can be generalized from one MOP to another Serve wine REF: http://cogprints.org/637/1/LearnbyDoing_Schank.html Pay Network Eat Network Choose Network Saturday, 28 September 2013
- 15. Presentation © 2013 Ray Gallon all rights reserved Networks of Networks Exchanging understandings of networks of scenes expands our ability to mutually communicate them to beginners http://socialpsychologyeye.files.wordpress.com/2011/04/strange_group.jpg Saturday, 28 September 2013
- 16. Presentation © 2013 Ray Gallon all rights reserved What is Mastery? HTTP://IMG.GAWKERASSETS.COM/IMG/18K10WY7NQ900JPG/KU-‐BIGPIC.JPG 1. How to Use the Camera Explicit Instruction: Features, buttons, menus, etc. Saturday, 28 September 2013
- 17. Presentation © 2013 Ray Gallon all rights reserved What is Mastery? HTTP://BRAIN.PAN.E-‐MERCHANT.COM/4/7/21007774/U_21007774.JPG 2. Take a “good” photograph Hands-‐on practice Implicit and factual comprehension Saturday, 28 September 2013
- 18. Presentation © 2013 Ray Gallon all rights reserved 3. Decide how, what, when... Collaborative refection Contextual reference What is Mastery? HTTP://THUMBS.DREAMSTIME.COM/Z/JOYFUL-‐GROUP-‐YOUNG-‐PEOPLE-‐TAKING-‐SELF-‐PORTRAIT-‐7767413.JPG Saturday, 28 September 2013
- 19. Presentation © 2013 Ray Gallon all rights reserved The Linguistic Competency Funnel Integrated Learning Quantity Quality Literal Content Communication Cognition A1 Beginner A2 Basic B1 Threshold Community Complexity Criteria Selection C1 Functional B2 Advanced C2 Mastery In moving from contingent need to confusion, we still learn more. COMPLEXITY ≠ CHAOS! Quantity of information > contingent need learner gets confused, sense of chaos Can’t keep track of it all Interfaces, hardware, software, user assistance, hands-‐on and conceptual combined Neus Lorenzo, The Transformation Society Saturday, 28 September 2013
- 20. Presentation © 2013 Ray Gallon all rights reserved The OECD Has Added Collaborative Problem-Solving To Its PISA Tests Of Basic Competencies For 2015 And Beyond Saturday, 28 September 2013
- 21. Presentation © 2013 Ray Gallon all rights reserved Matrix of CollaborativeProblem Solving Skills for PISA 2015 (OECD) REFHTTP://21K12.FILES.WORDPRESS.COM/2013/06/CPS-‐PISA.JPG Saturday, 28 September 2013
- 22. Presentation © 2013 Ray Gallon all rights reserved The Collaborative Mastery Funnel Integrated Learning Quantity Quality Discovering team’s abilities Choose type of collaborative interaction A1 Understanding A2 Action Understanding rolesA3 Team organisation Exploring and Understanding Common ground Identify tasks B1 Understanding B2 Action Describe team roles (rules of engagement) B3 Team organisation Representing and Formulating Communicating about tasks Enacting plans C1 Understanding C2 Action Mutual engagement per rules C3 Team organisation Planning and Executing Monitoring/repairing shared understanding Monitoring/evaluating results D1 Understanding D2 Action Feedback and adaptation D3 Team organisation Monitoring and Reflecting Neus Lorenzo, The Transformation Society Saturday, 28 September 2013
- 23. Presentation © 2013 Ray Gallon all rights reserved Components of Collaborative Problem-Solving PISA REF: HTTP://WWW.AGENCIAEDUCACION.CL/WP-‐CONTENT/UPLOADS/2013/04/PRESENTACION-‐LOOI-‐CHEE-‐KIT.PDF Saturday, 28 September 2013
- 24. Presentation © 2013 Ray Gallon all rights reserved How Do We Fill the Gaps in UA? Level 1 -‐ internal, contextual Level 2 -‐ external, contextual Level 3 -‐ interactive, contextual Saturday, 28 September 2013
- 25. Presentation © 2013 Ray Gallon all rights reservedHTTP://WWW.LEARNINGREVIEW.COM/MOBILE-SOCIAL-LEARNING/3412-M-LEARNING-EN-ACCION How Do We Fill the Gaps in Training? Sequential, instructor-‐led classes Still has merit for specific skill acquisition Even so, trainees will have different knowledge Instructors must plan for individual work eLearning, mLearning -‐ allow for personal, and self-‐guided skills acquisition, engage the learner: Learner becomes content creator and author of his/her own learning experience Demand collaboration and lead to the discovery of creative collective solutions Can lead to the development of ongoing learning networks Anchor learning through real-‐world application MOOC’s Saturday, 28 September 2013
- 26. Presentation © 2013 Ray Gallon all rights reserved Mooc’s Massive Open Online Course Social learning: Mutual exchange of knowledge & expertise Instructor is a moderator and guide Limited in time Self organizing – users fill their own particular gaps Social networking Formal structure Multimedia Saturday, 28 September 2013
- 27. Presentation © 2013 Ray Gallon all rights reserved Curators, Not Gate Keepers h"p://cdn.mactrast.com/wp-‐content/uploads/2011/09/Rotary-‐iPhone.png XSaturday, 28 September 2013
- 28. Presentation © 2013 Ray Gallon all rights reserved The Curator as Story-Teller KNOWLEDGE AUTONOMY Neus Lorenzo, The Transformation Society Saturday, 28 September 2013
- 29. Presentation © 2013 Ray Gallon all rights reserved Thank You! RAY GALLON C U L T U R E C O M Email: infodesign@culturecom.net Google Plus: +Ray Gallon Twitter: @RayGallon LinkedIn: Ray Gallon Check out my blog, Rant of a Humanist Nerd: http://humanistnerd.culturecom.net Portions of this presentation based on research by the Transformation Society Research group. Member, Board of Directors Saturday, 28 September 2013