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[Infographics] The untapped potential of ecommerce video chat
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Prezentacja wyników KBJ S.A. za I kwartał 2015
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2015 1Q Prezentacja wyników KBJ S.A.
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2014 4Q Prezentacja wyników KBJ S.A.
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Prezentacja wyników KBJ S.A. za 1Q 2014
2014 1Q Prezentacja wyników KBJ S.A.
2014 1Q Prezentacja wyników KBJ S.A.
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We've been looking for cool and original ways to thank customers for their loyalty. After reading hundreds of posts and interviewing Robin from the Thank Tank (thethanktank.com). We put together a list of 7 (+ a bonus one) customer appreciation ideas to help your small business stand out without spending hundreds of dollars.
7 Customer Appreciation Ideas Small Businesses Can Actually Use
7 Customer Appreciation Ideas Small Businesses Can Actually Use
Customericare
We recently introduced canned responses for CustomerIcare live chat software. We know a lot of small businesses are afraid of spending way too much time chatting if they add a chat window to their website. That's why we think canned responses (or quick responses as we call them) can help a lot. However since 90% of businesses use them all wrong we're created this small presentation to quickly explain the real value of quick responses. If you're interested in saving time you can also check out these awesome free resources: About annoying canned responses: http://customericare.com/live-chat-could-canned-responses-be-slowing-you-down/ Downloadable PDF list of good canned responses you can start using right now: http://customericare.com/live-chat-canned-responses/
What The Hell Are Chat Canned Responses (And Why Should You Even Care)
What The Hell Are Chat Canned Responses (And Why Should You Even Care)
Customericare
Valentine's Day is coming and you are probably getting ready to increase your small business sales with hearts and love. But have you thought about Valentine's Day haters? They might complain and say they hate hearts and cheesy V-Day stuffs but the truth is, they'll likely buy into the holiday shopping craziness too. Looking at how they shop can teach you a LOT about holiday selling and marketing in general.
What Valentines Day Haters Can Teach Your Small Business About Holiday Selling
What Valentines Day Haters Can Teach Your Small Business About Holiday Selling
Customericare
Few weeks ago, we started sharing our startup branding journey with SlideShare. You can find the previous parts here: Part 1 - What Makes A Brand Memorable: http://www.slideshare.net/Customericare/our-startup-branding-journey-what-makes-a-brand-memorable Part 2 - How To Create Brand Consistency: http://www.slideshare.net/Customericare/our-startup-branding-journey-how-to-create-brand-consistency. In this part we'll see how to build your brand mission and think long-term. Hope you enjoy it and don't hesitate to leave a comment with your thoughts :D
Our Startup Branding Journey - Part 3: How To Build A Long-Term Mission
Our Startup Branding Journey - Part 3: How To Build A Long-Term Mission
Customericare
First part of a series of slides about Customer Service's future. Others will be coming soon, you can sign up to our newsletter here to receive them: http://eepurl.com/OgIyb 1st Topic: Peer to Peer Customer Support How can your customer service representatives establish leadership in a customer support branded community. The presentation tells you how to be part of the community and create a deeper bound with customers using live video chat.
Back to the future of customer service / Part 1: Peer to Peer customer support
Back to the future of customer service / Part 1: Peer to Peer customer support
Customericare
Recommandé
Prezentacja wyników KBJ S.A. za I kwartał 2015
2015 1Q Prezentacja wyników KBJ S.A.
2015 1Q Prezentacja wyników KBJ S.A.
KBJ_IR
Prezentacja wyników KBJ S.A. za IV kwartał 2014
2014 4Q Prezentacja wyników KBJ S.A.
2014 4Q Prezentacja wyników KBJ S.A.
KBJ_IR
Prezentacja wyników KBJ S.A. za 1Q 2014
2014 1Q Prezentacja wyników KBJ S.A.
2014 1Q Prezentacja wyników KBJ S.A.
KBJ_IR
We've been looking for cool and original ways to thank customers for their loyalty. After reading hundreds of posts and interviewing Robin from the Thank Tank (thethanktank.com). We put together a list of 7 (+ a bonus one) customer appreciation ideas to help your small business stand out without spending hundreds of dollars.
7 Customer Appreciation Ideas Small Businesses Can Actually Use
7 Customer Appreciation Ideas Small Businesses Can Actually Use
Customericare
We recently introduced canned responses for CustomerIcare live chat software. We know a lot of small businesses are afraid of spending way too much time chatting if they add a chat window to their website. That's why we think canned responses (or quick responses as we call them) can help a lot. However since 90% of businesses use them all wrong we're created this small presentation to quickly explain the real value of quick responses. If you're interested in saving time you can also check out these awesome free resources: About annoying canned responses: http://customericare.com/live-chat-could-canned-responses-be-slowing-you-down/ Downloadable PDF list of good canned responses you can start using right now: http://customericare.com/live-chat-canned-responses/
What The Hell Are Chat Canned Responses (And Why Should You Even Care)
What The Hell Are Chat Canned Responses (And Why Should You Even Care)
Customericare
Valentine's Day is coming and you are probably getting ready to increase your small business sales with hearts and love. But have you thought about Valentine's Day haters? They might complain and say they hate hearts and cheesy V-Day stuffs but the truth is, they'll likely buy into the holiday shopping craziness too. Looking at how they shop can teach you a LOT about holiday selling and marketing in general.
What Valentines Day Haters Can Teach Your Small Business About Holiday Selling
What Valentines Day Haters Can Teach Your Small Business About Holiday Selling
Customericare
Few weeks ago, we started sharing our startup branding journey with SlideShare. You can find the previous parts here: Part 1 - What Makes A Brand Memorable: http://www.slideshare.net/Customericare/our-startup-branding-journey-what-makes-a-brand-memorable Part 2 - How To Create Brand Consistency: http://www.slideshare.net/Customericare/our-startup-branding-journey-how-to-create-brand-consistency. In this part we'll see how to build your brand mission and think long-term. Hope you enjoy it and don't hesitate to leave a comment with your thoughts :D
Our Startup Branding Journey - Part 3: How To Build A Long-Term Mission
Our Startup Branding Journey - Part 3: How To Build A Long-Term Mission
Customericare
First part of a series of slides about Customer Service's future. Others will be coming soon, you can sign up to our newsletter here to receive them: http://eepurl.com/OgIyb 1st Topic: Peer to Peer Customer Support How can your customer service representatives establish leadership in a customer support branded community. The presentation tells you how to be part of the community and create a deeper bound with customers using live video chat.
Back to the future of customer service / Part 1: Peer to Peer customer support
Back to the future of customer service / Part 1: Peer to Peer customer support
Customericare
About a month ago, we decided to work on our brand to achieve a bunch of goals: being more memorable, create consistency... 2 weeks ago, we shared the 1st step of our branding journey with you on Slideshare and got an overwhelming response which pushed us to share more. Today we are bringing the second step of our journey to you: How to create brand consistency.
Our Startup Branding Journey - Part 2: How To Create Brand Consistency
Our Startup Branding Journey - Part 2: How To Create Brand Consistency
Customericare
We recently took on one of the biggest challenges so far: Building a solid brand and culture for our startup. We thought it could be fun to share our journey with the world and see what we learn, what we find out and how it can help others take on a journey of their own. We wrote about the importance of branding here as a first step into the journey: https://customericare.com/startup-branding-and-culture/ In these slides we focus on what makes a brand memorable. And here's the article that goes with the slides about building a memorable customer experience: https://customericare.com/create-memorable-customer-experiences/ Hope you'll like the presentation and don't hesitate to leave your thoughts in the comments! Some links to read more about building a memorable brand: - Brand archetypes: http://www.allegorystudios.com/culture-audits/12-brand-archetypes/ - Brand personalities: https://faculty-gsb.stanford.edu/aaker/PDF/Dimensions_of_Brand_Personality.pdf - Brand design tips: http://www.forbes.com/sites/johnrampton/2014/11/14/12-principles-of-great-brand-design/ - The effect of stories on our brain: https://blog.bufferapp.com/science-of-storytelling-why-telling-a-story-is-the-most-powerful-way-to-activate-our-brains
Our Startup Branding Journey - What Makes A Brand Memorable?
Our Startup Branding Journey - What Makes A Brand Memorable?
Customericare
Few months ago, we started using Intercom to onboard our new live chat users. We've learned a lot and thought we've share our entire process with you!
Startup Lessons Learned Onboarding 500+ SaaS Users With Intercom
Startup Lessons Learned Onboarding 500+ SaaS Users With Intercom
Customericare
Santa is not doing so great with all the letters he receives lately. He has a lot of customers but he made some mistakes and few presents were lost in the process. So now people are leaving and his churn rate is out of control. What if live chat was the solution?
Why Santa Should Really Start Using Live Chat
Why Santa Should Really Start Using Live Chat
Customericare
Many companies claim to be customer centric nowadays but very few really are. Here's a simple guide to help you be one of the few truly customer-centric companies out there. Bonus: checklists to download, print and share (no email needed, just grab them in the slides)
5 Steps Guide to Building a Customer Centric Company
5 Steps Guide to Building a Customer Centric Company
Customericare
It looks like lots of companies have lost touch with the "human" side of marketing. They invest more and more into marketing automation and less into human interactions. This is a 10 steps guide to make your online marketing a little more human.
10 steps towards more human marketing
10 steps towards more human marketing
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About a month ago, we decided to work on our brand to achieve a bunch of goals: being more memorable, create consistency... 2 weeks ago, we shared the 1st step of our branding journey with you on Slideshare and got an overwhelming response which pushed us to share more. Today we are bringing the second step of our journey to you: How to create brand consistency.
Our Startup Branding Journey - Part 2: How To Create Brand Consistency
Our Startup Branding Journey - Part 2: How To Create Brand Consistency
Customericare
We recently took on one of the biggest challenges so far: Building a solid brand and culture for our startup. We thought it could be fun to share our journey with the world and see what we learn, what we find out and how it can help others take on a journey of their own. We wrote about the importance of branding here as a first step into the journey: https://customericare.com/startup-branding-and-culture/ In these slides we focus on what makes a brand memorable. And here's the article that goes with the slides about building a memorable customer experience: https://customericare.com/create-memorable-customer-experiences/ Hope you'll like the presentation and don't hesitate to leave your thoughts in the comments! Some links to read more about building a memorable brand: - Brand archetypes: http://www.allegorystudios.com/culture-audits/12-brand-archetypes/ - Brand personalities: https://faculty-gsb.stanford.edu/aaker/PDF/Dimensions_of_Brand_Personality.pdf - Brand design tips: http://www.forbes.com/sites/johnrampton/2014/11/14/12-principles-of-great-brand-design/ - The effect of stories on our brain: https://blog.bufferapp.com/science-of-storytelling-why-telling-a-story-is-the-most-powerful-way-to-activate-our-brains
Our Startup Branding Journey - What Makes A Brand Memorable?
Our Startup Branding Journey - What Makes A Brand Memorable?
Customericare
Few months ago, we started using Intercom to onboard our new live chat users. We've learned a lot and thought we've share our entire process with you!
Startup Lessons Learned Onboarding 500+ SaaS Users With Intercom
Startup Lessons Learned Onboarding 500+ SaaS Users With Intercom
Customericare
Santa is not doing so great with all the letters he receives lately. He has a lot of customers but he made some mistakes and few presents were lost in the process. So now people are leaving and his churn rate is out of control. What if live chat was the solution?
Why Santa Should Really Start Using Live Chat
Why Santa Should Really Start Using Live Chat
Customericare
Many companies claim to be customer centric nowadays but very few really are. Here's a simple guide to help you be one of the few truly customer-centric companies out there. Bonus: checklists to download, print and share (no email needed, just grab them in the slides)
5 Steps Guide to Building a Customer Centric Company
5 Steps Guide to Building a Customer Centric Company
Customericare
It looks like lots of companies have lost touch with the "human" side of marketing. They invest more and more into marketing automation and less into human interactions. This is a 10 steps guide to make your online marketing a little more human.
10 steps towards more human marketing
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Our Startup Branding Journey - Part 2: How To Create Brand Consistency
Our Startup Branding Journey - Part 2: How To Create Brand Consistency
Our Startup Branding Journey - What Makes A Brand Memorable?
Our Startup Branding Journey - What Makes A Brand Memorable?
Startup Lessons Learned Onboarding 500+ SaaS Users With Intercom
Startup Lessons Learned Onboarding 500+ SaaS Users With Intercom
Why Santa Should Really Start Using Live Chat
Why Santa Should Really Start Using Live Chat
5 Steps Guide to Building a Customer Centric Company
5 Steps Guide to Building a Customer Centric Company
10 steps towards more human marketing
10 steps towards more human marketing
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