We recently introduced canned responses for CustomerIcare live chat software. We know a lot of small businesses are afraid of spending way too much time chatting if they add a chat window to their website. That's why we think canned responses (or quick responses as we call them) can help a lot.
However since 90% of businesses use them all wrong we're created this small presentation to quickly explain the real value of quick responses.
If you're interested in saving time you can also check out these awesome free resources:
About annoying canned responses: http://customericare.com/live-chat-could-canned-responses-be-slowing-you-down/
Downloadable PDF list of good canned responses you can start using right now: