The Importance of Social
November 6, 2022
Did you know that
there are 3.2
billion people using
Social media is
for helping an
Establish Brand Awareness
• Social media platforms play a crucial role in.
• Organizations can use these platforms to create brand awareness
by creating ads, using infographics, addressing trends.
• More people are using social media platforms in the current
generation therefore this is an effective way of informing them
about the company and its products.
• Through social media, organizations can develop
relations with other businesses and the society
• Organizations are able to learn more about their
markets and relate with their competitors and the
• They can build a brand voice for themselves where
• they share information about themselves so that
• Can get to know them better.
Promote and Run Ads
• Using ads is one of the best ways to advertise using digital marketing
• They increase brand exposure and helps companies build customer
bases and grow their sales.
• By creating awareness using ads, mopre people learn about the
company and they can advertise their new products.
• Ads increase company tarrifs and improve companies’ image.
• It is a competing strategy that helps businesses stay ahead in the game
during competition with others.
• Social media provides platforms where businesses
can interact with their customers and bond with
• Customers can share their feedback and reviews
of products with the organizations and this
information can be used to improve services and
• This relation with customers established trust and
loyalty towards the brand which helps in growing
• Through social media, an organization is able to humanize their
brand through direct interactions with customers, influencers, and
• A company can emphasize their humanity and values which boosts
their brand affinity and develops loyalty.
• Creating real human connections is a benefit of social media
which increases sales and shows authenticity which builds trust.
• Customer feedback is crucial for any organization because it
provides insights on things they should work on to grow their
• It is a way for organizations to learn more about their customers
and their preferences.
• It helps them improve products and services to increase customer
• It boosts loyalty and helps companies to gains more customers.
Social Media Marketing
• Social media is an important marketing tool
because it creates and increases exposure for
the organization and brand.
• Platforms like Facebook, Instagram, and
twitter have been used to promote and sell
products and services to people.
• It ensures more people are reached at once
and new markets entered.
• Using social media, organizations can analyze
markets which includes checking on the
performance of their products and keeping an
eye on their competition.
• It is important to know what their competitors
are up to to identify new market ideas and
know what is trending.
• Knowing how products are performing could
pave way for strategizing and retargeting to
achieve better results.
• Social media is essential for any organization
to do well in the current century because
people are more invested in technology and
social media platforms.
• It enhances conveniency and efficient
operations that benefit customers and
organizations because they all get what they
• Tajudeen, F. P., Jaafar, N. I., & Ainin, S. (2018). Understanding the impact of social media
usage among organizations. Information & Management, 55(3), 308-321.
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