This document discusses marketing metrics and campaign influence. It recommends focusing reporting on initiatives that drive sales results. It provides five strategies for better marketing reporting: 1) Start with the desired outcome or goal; 2) Ask questions to understand what is really working; 3) Agree on goals and align systems and data; 4) Connect reporting back to revenue whenever possible; and 5) Present information relevant to the intended audience. The document uses examples to illustrate how to set up and report on marketing campaigns.
2. Campaign Influence & the Marketing
Metrics that Matter
Andrea Tarrell
Principal at Sercante | TheSpotForPardot.com
andrea@sercante.com
@andreatarrell
Focusing on the Initiatives that Actually Drive Sales Results
7. ❑ Long Time Salesforce User
❑ Just Bought Salesforce
❑ Exploring/Learning About Salesforce
8. ❑ Pardot User
❑ Marketing Cloud User
❑ Other Marketing Automation Platform User
❑ No MAP
9. ❑ I’m a card-carrying Marketing Automation pro.
❑ I’m a Marketing person, and this is one of my many hats.
❑ I’m a Salesforce person, and I collect hats for a living.
❑ I’m in Analytics/Reporting.
❑ Just here for the free food.
39. What is a Campaign?
• An underutilized super powerful object that confuses customers
• Think of campaigns as initiatives
• Use to track anything that impacts sales -- marketing, sales, service initiatives
• Contacts and leads are added as Campaign Members
• 1:many relationship between Contacts & Campaigns and Leads & Campaigns
45. What are Campaigns Good For?
• Creating call down lists for sales
• Creating target lists for marketing
• Tracking how many people are responding to particular initiatives
• Capturing lists from events / associations / sources
• Linking any kind of initiative to revenue
50. Pardot Campaigns
• One to one with prospects
• Every asset – email, landing page, form,
file – is linked to a campaign
• Pardot campaign = the first initiative they
engaged with
• Now labeled “Source Campaign” in the UI
• Not to be confused with Lead Source
• Past guidance was usually to make these
broad buckets, i.e. Webinars, Events,
Social, etc.
Salesforce Campaigns
• One to many with leads/contacts
• Can be linked with opportunities
• Usually more specific than Pardot
campaigns – i.e. one webinar vs. the
category of webinars
• Ability to create hierarchy and
categorize for reporting
51. Connected Campaigns – The Basics
● What will change?
○ All new campaigns will be created in Salesforce & then be visible in Pardot.
○ New summary level reporting surfaced in a really useful way.
○ Custom objects for ListEmail, MarketingForm, and MarketingLink.
● Who should turn it on?
○ Brand new Pardot orgs
○ People with limited campaign history/clean orgs
○ Anyone currently working on campaign standardization
○ People who geek about cool reporting.
● What decisions do clients have to make?
○ Record types to allow to sync from Salesforce.
○ Clean up plan for legacy records.
○ Naming and hierarchy for future campaigns.