2. Which of the following categories of skill is disappearing from the work-
place most rapidly?
1. Routine manual
2. Non-routine manual
3. Routine cognitive
4. Complex communication
5. Expert thinking/problem-solving
Routine cognitive: Clerks, accountants, Word processors/typists, Telephone switchboard operators, “Anyone who does what Google does”
Routine manual: Productive workers doing repetitive assembly tasks, Product inspectors and testers
Non-routine manual: Truck drivers. Janitors, Medical aides, Security guards, Waiters/waitresses, Walmart workers. (Autor could have added
construction and landscaping workers.)