Diabetes and thyroid disorders in clinical practice today" St. Petersburg, April 25, 2015 Summary How taking care of the therapeutic relationship with the patient can help physicians in creating better and faster compliance. Understanding the patient's perspective will help HCP to communicate more effectively and tailor the treatment to the needs of the individual. Versatility in communication is crucial to the patient's adherence and compliance to the therapy.

1. www.excemed.org
IMPROVING THE PATIENT’S LIFE
THROUGH
MEDICAL EDUCATION
How to reach compliance of diabetes patients to treatment -
Doctor-Patient Communication
.
Daniel Schmid, PhD
St Petersburg, Russia - April 25, 2015

2. 2
Objectives
• Better understanding of our patients
• Improvement of patient relations through Empathy and
Observation
• Enhance communication through adaption of own
communicative style to the (needs) behavior style of the patient
Outcome
• Better therapeutic relationship with patients
• Improve adherence to therapeutic regimen (compliance)

3. 3
Who is that person there?
Things I know
Things I don’t know
How do I
acquire
unknown
information?
Empathy
&
Versatility

4. Feel WITH
Empathy?!

5. • Situational Awareness
• Social and Emotional
Intelligence
• Compassion
• Desire to transform
suffering
Empathy consists of…

6. • It develops resilience
• Enhances connections
between people
• Maximizes neural
integration
• Enhances our immune
system 
Why is Empathy good for you?

7. • Moral outrage
• Fear
• Pity
• Focus on other things
• Time
• Self-absorption
• Daydreaming
Enemies of Empathy

8. What does ‘to listen’ mean?

9. • Pay Attention
• Show That You're
Listening
• Provide Feedback
• Defer Judgment
• Respond Appropriately
Active Listening, behaviors:

10. Versatility

11. “if all you have is a hammer,
everything looks like a nail”
Are you versatile?

12. Assertiveness
Extroversion
Behaviors

13. Assertiveness ++Assertiveness - -
Extroversion - -
Extroversion + +
Social Styles

14. Analytical Driver
Amiable Expressive
Critical
Picky
Detailed
Indecisive
Pushy
Tough
Dominating
Decisive
Excitable
Undisciplined
Enthusiastic
Stimulating
Conforming
Respectful
Caring
Willing
Typical Descriptors

15. Analytical Driver
Amiable Expressive
• Talk slowly
• Give detailed info
• Stress on safety and experience
of treatment
• Listen to questions and
concerns
• Do not push for a decision
• Give only relevant info
• Stress on cost-benefit
• Be synthetic, clear and straight
forward speech
• Be focused
• Give facts and data
• Be solution driven
• Accept patient’s decision
• Be positive and optimistic
• Give credit to the patient’s opinion
• Be energetic
• Be solution driven
• Stress on customer behavior
• Support patient’s decision
• Discourage treatment changes
• Reassure
• Create a relationship
• Listen empathetically
• Share experience (also
Personal)
• Create trust
• Advise for decision
Adaptiation to Styles

16. Empathy
Versatility
Active Listening
Observation
• Adaptation of Communication
• Influencing Patient
Summary