Learn about the break down of typical changes in a organization that Office 365 can help with. Transform your place of business into a Digital Workplace using Office 365 components.
See the on demand webinar at:
https://www.spmarketplace.com/
(How to Program) Paul Deitel, Harvey Deitel-Java How to Program, Early Object...
Align Office 365 to Your Organization
1. Webinar:
How to Align Office
365 Components to
your Organization
Realities
CEO
Departments
HR
IT
Finance
Facilities
Marketing
Sales
Inside Sales
Regions
Bus Dev
Products
Engineering
Manufacturing
Quality
Divisions
Aerospace
Defense
Commercial
Projects
Project
1
Project
3
Project
4
Project
2
2. Redefining Workwith Office 365
Started in 2012 in Northern California
Microsoft ISV Partner, CityNext Partner, Cloud
Accelerator Partner
Today over 1300 installations worldwide
Provide:
Out-of-the-box Workplace solutions
on Office 365 and SharePoint
www.spmarketplace.com
Darrell Trimble, CEO
3. Communications
Site
MS Teams
O365Group
Agenda
The challenge of mapping your organization to Office 365
Breaking down the typical Organization
Office 365 Components and their uses
Mapping your Organization to Office 365
Transformation: Evolving to a Digital Workplace
What a Digital Workplace looks like on Office 365
4. The Challenge
1. Traditional Splintered view of an Organization
◦ Grew Organically by Department / Function
◦ Only 1 C-Level has view across entire structure – COO or CEO
◦ No Cross Department internal plan for doing business consistently
2. Microsoft has Splintered view of how an Organization operates
Everything is Team oriented
Organization Charts are a thing of the past
Separate product teams, no overall strategy
Keep changing direction
You are going to have to figure this out for yourself!
5. Your Organization
CEO
Departments
HR
IT
Finance
Facilities
Marketing
Sales
Inside Sales
Regions
Bus Dev
Products
Engineering
Manufacturing
Quality
Divisions
Aerospace
Defense
Commercial
Defined Functional Areas
• Whole Organization:
• News, Communications, Culture
• Internal Operations >> Employees
• Services to keep operation running
• Departments like HR, IT, Facilities, Finance,
Safety, Legal, Marketing…
• Services, Resources (Documents), Processes
• Policies, Procedures
• Product / Service Operations >> Create Product
• Engineering, Manufacturing, Service offerings
• Team oriented, Product line, projects
• Sales / Service Operations >> Customers
• Sales Transaction oriented
• Individual or team orientation
• Executives >> Strategy, Direction, Ops Mgt
• Team, individuals, Leadership, KPIs
6. Requirements by Entity Type
Organization
• Main News, Info
• Establish Culture
• Basic Org Info
• Act as Everyday
Home Page
Execs
• Peer to peer
Portal
• Secure and
Confidential
• Dashboards, KPIs
• Discussions
• Industry News,
Info
• Strategy Plans
Departments
• Service portal for
Employees
• Secure Staff
portal to
organize function
• Staff team
collaboration(s)
• Service Requests
• Integrated with
Process Apps
Product/Service
• Top Division
Portal
• Product Team
Portals
• Share Plans, docs
etc.
• Project Oriented
• Product Area
Specific News
Sales / Service
• Team
Collaboration
• Cross Info
between Sales,
Service, Support
• Customer Info
Sharing
• Integrated
processes across
customer
lifecycle
Portal
Type
Communication Team Portal with BI Service Portal
Funct Staff Portal
Team Portals
Communication
Resource Portal
Team Portals
Team Portals
Customer Portal
8. What Office 365 Offers For Collaboration
Teams
•Peer to Peer Team
•Interactive, Internal, isolated, collaboration only
Yammer
•Collaboration through Chat, External oriented
•Share docs
Groups
•Peer to Peer Team
•Email interaction, integrated, Internal, collaboration only
SharePoint Team Sites
•Peer to Peer Team
•Less Interactive, generally integrated, Process, Docs, Totally Flexible
SharePoint Communication Sites
•Open to all internally. Organization Home Page
•Focused on News and Info, focus on visually attractive pages
SharePoint Department Sites*
•Not Peer to Peer
•Custom Site to separate Service from Functional Mgt
•Employee Portal and Staff Portal
9. Office 365 Services <> Collaboration
COLLABORATION MODULE
Teams -
SERVICE
File / Doc Storage
◦ One Drive
◦ SharePoint Libraries
Task / Project Tracking
◦ SharePoint Tasks
◦ Outlook Tasks
◦ Planner
Discussions
◦ Skype for Business
◦ Chat in Teams
◦ Groups Conversations
Business Intelligence
◦ Power BI
10. What this is about: Making it easy to do
business inside your organization
Traditional Organization Internal Services Structure with a Digital
Workplace
Internal Business Structure
11. Organic Growth of Departments
Policies
Procedures
Processes
Service
Systems
Policies
Procedures
Processes
Service
Systems
Policies
Procedures
Processes
Service
Systems
Policies
Procedures
Processes
Service
Systems
Policies
Procedures
Processes
Service
Systems
12. Organic IT - Systems from the departments outHR
• HRIS
• Talent
• Time-off
• Performance
• Policies
• Payroll
• Help Desk
• Docs
• Training
IT
• Help Desk
• Assets
• Vendors
• Network
Mgt
• Change
• Projects
• Policies
Finance/Admin
• Accounting
• Billing
• Purchasing
• Expenses
• Budgets
• Help Desk
• Contracts
• Docs
• Policies
Marketing/Sales/Services
• CRM
• Quotes
• Campaigns
• Website
• Sales Docs
• Mkt Docs
• Support
Desk
• Services
Projects
Engineering
• Projects
• Product Mgt
• Scheduling
• Bugs
• Docs
• Design
17. What an employee needs to do their job:
Information
• News
• Events
• Announcements
• Contacts
Resources
• Policies
• Procedures
• Forms
• Other Docs
• Media
• FAQ, KB
Service Requests
• Questions
• Problems
• Requests
• Status
Processes
• Time-off
• HR data
• Expenses
• Purchases
• Travel
• Many more
18. What Employees get from Departments:
Information
• News
• Events
• Announcements
• Contacts
Resources
• Policies
• Procedures
• Forms
• Other Docs
• Media
• FAQ, KB
Service Requests
• Questions
• Problems
• Requests
• Status
Processes
• Time-off
• HR data
• Expenses
• Purchases
• Travel
• Many more
HR
Information
• News
• Events
• Announcements
• Contacts
Resources
• Policies
• Procedures
• Forms
• Other Docs
• Media
• FAQ, KB
Service Requests
• Questions
• Problems
• Requests
• Status
Processes
• Time-off
• HR data
• Expenses
• Purchases
• Travel
• Many more
IT
Information
• News
• Events
• Announcements
• Contacts
Resources
• Policies
• Procedures
• Forms
• Other Docs
• Media
• FAQ, KB
Service Requests
• Questions
• Problems
• Requests
• Status
Processes
• Time-off
• HR data
• Expenses
• Purchases
• Travel
• Many more
Marketing
Information
• News
• Events
• Announcements
• Contacts
Resources
• Policies
• Procedures
• Forms
• Other Docs
• Media
• FAQ, KB
Service Requests
• Questions
• Problems
• Requests
• Status
Processes
• Time-off
• HR data
• Expenses
• Purchases
• Travel
• Many more
FM
Information
• News
• Events
• Announcements
• Contacts
Resources
• Policies
• Procedures
• Forms
• Other Docs
• Media
• FAQ, KB
Service Requests
• Questions
• Problems
• Requests
• Status
Processes
• Time-off
• HR data
• Expenses
• Purchases
• Travel
• Many more
19. Customer Service 101: Provide a consistent
and intuitive way to get services
Chicago New York San Francisco
21. What is Needed
1. Define an Internal Business Structure (in context of your organization)
◦ Consistent way to deliver and access:
◦ Information – News, Announcements, Alerts, Events etc.
◦ Resources – Documents (policies, procedures, forms), Media, Reference info
◦ Services – questions, requests, support
◦ Processes – employee facing processes (time-off, expenses, etc.)
◦ Collaboration – people directory, teams, discussions, meetings etc.
◦ Across departments and functions, in the context of work
2. IT Infrastructure - to support the Internal Business Structure
1. Front office tools – Office 365 type tools and services
2. Operational Portal structure that integrates with front office
1. Predefined portals for different levels of the Business Structure
2. Flexibility for change
3. Self supported by departments, groups (power user capabile)
24. Groups Security Data Content Workflow Collaboration Connectivity
Digital Workplace Platform
Operational Portals (SharePoint) Office 365 GroupsProcess Applications (Dynamics 365 or?)
25. WWW.COLLAB365.EVENTS
Department
Intranet Home
Department Department
Help Central Doc Central Process Central
OrganizationEmployeeDepartments
Communities
Divisions or Groups
Information
ResourcesService Requests Processes
IT HR
Internal Services Structure
Best Practice
Mkt
“Operational Portal Structure”
27. Common User Experience
Groups Security Data Documents Workflow Collaboration Connectivity
Digital Workplace Platform
Buy
Or
Build?
28. Common User Experience
Groups Security Data Documents Workflow Collaboration Connectivity
Digital Workplace Platform
29. IT Infrastructure with
Office 365
Create an intuitive, consistent way for employees to:
◦ Receive news and information
◦ Find resources – Docs, media,
◦ Get assistance and services
◦ Share and Collaborate across the organization and in teams
◦ Access frequently used processes
Enhance department operations
◦ Present a consistent way to serve their customers – employee portal
◦ Manage and track requests for assistance and service
◦ Organize documents, tasks, and collaboration
Lower IT complexity and cost with a common platform approach
Provide a way to evolve to the Digital Workplace
◦ Phase it in over time
◦ Drive adoption through peer experience
30. Module Types to Map
•Organization Home
•Could be Division HomeIntranet
•Sub-intranet
•Custom Dept site that is templatedDivision
•Employee Central for Org
•Could repeat for DivisionsESS
• OOTB designed for function
• Act as wrapper or full functional PortalFunctional Dept
• Service Department Template
• Use for all other operational departments
Generic Dept
Group Site • Non Service Department – Team only
• No license required, customize and template
32. Intranet
Home
HPS Online
Div
Faucet Depot
HirschNet
HPS Div
Inside Sales
Branches
HPSD
National
Sales
Hospitality
MAC
Export
HPS
Departments
Inventory
CDC
Marketing
IT
HR
Safety
Facilities
TrainingFinance
Credit
AP
Projects Meetings
Employee
Self Service
Legend:
Intranet
ESS
OOTB Dept
Generic Dept
Custom Division
Group Site
Required Modules
• Intranet Package
• IP, ESS, 3 Depts
• Fully Functional Portals
• Marketing
• Facilities
• Training
• HR (wrap ADP)
• Project Tracker
• Additional Dept - 8
Use 365 Groups
33. Bridge Silos Today!
SharePoint Application Templates
“Native” Office 365 and SharePoint
100% Customizable by Business Power Users
Leverages O365 Components and Apps
Adapts to future O365 changes
Best Practice Intranet Structure
Organizational Hub for Employees
Consistent design across all departments
SP Digital Workplace Solutions
www.spmarketplace.com
34. Transform your business on Office 365
www.spmarketplace.com
Learn more, see it in action at:
Notes de l'éditeur
Use: all demos
Objective: Establish credibility, leadership in the O365 Business Solutions market.
Positioning: subtly position us above newer competition that has just entered the market
Transition: let me take a couple of minutes to explain overall what we do before getting into your particular product of interest.
Use: All demos
Objective: Make them realize that over time they have built a monster which hurts their business.
Detail: Systems and processes driven by individual departments (from their perspective out, rather than the employee in) have made it harder to do business internally than externally.
Use: All demos
Objective: Introduce the product offerings as a unique integrated solution which greatly accelerates productivity, ROI and adoption of O365.
Detail: Communicate the depth of our offerings, and how they uniquely work together in an integrated approach. Also that application services takes our templates beyond simple SharePoint template to powerful solutions supported by over 100 enhanced features above standard SharePoint.
Also make sure they know that they can start with IT or Internet for example, and add modules as they need them.
Competitive jab: It is the only offering that goes beyond a simple Intranet home page, to provide a structure to build upon.
Use: Intranet or Suite deals only
Objective: Establish a best practices that provide a structure that is in the context of the organization.
Detail: After over 700 deployments, we have learned what works and what does not. From this we have established a best practices structure that provides an employee with an intuitive approach that is in the context of the organization.
Competitive jab: It is really more than just a fancy Intranet web page, rather it establishes a structure to build your organization hub over time which supports typical Intranet features like news, communication, collaboration and documents. It goes beyond that to drive productivity and ROI by providing a structure for consistent access to internal service processes, help desks, and document management.
Use: Intranet or Suite deals only
Objective: Establish a best practices that provide a structure that is in the context of the organization.
Detail: After over 700 deployments, we have learned what works and what does not. From this we have established a best practices structure that provides an employee with an intuitive approach that is in the context of the organization.
Competitive jab: It is really more than just a fancy Intranet web page, rather it establishes a structure to build your organization hub over time which supports typical Intranet features like news, communication, collaboration and documents. It goes beyond that to drive productivity and ROI by providing a structure for consistent access to internal service processes, help desks, and document management.
Use: All demos
Objective: Introduce the product offerings as a unique integrated solution which greatly accelerates productivity, ROI and adoption of O365.
Detail: Communicate the depth of our offerings, and how they uniquely work together in an integrated approach. Also that application services takes our templates beyond simple SharePoint template to powerful solutions supported by over 100 enhanced features above standard SharePoint.
Also make sure they know that they can start with IT or Internet for example, and add modules as they need them.
Competitive jab: It is the only offering that goes beyond a simple Intranet home page, to provide a structure to build upon.
Use: All demos
Objective: Introduce the product offerings as a unique integrated solution which greatly accelerates productivity, ROI and adoption of O365.
Detail: Communicate the depth of our offerings, and how they uniquely work together in an integrated approach. Also that application services takes our templates beyond simple SharePoint template to powerful solutions supported by over 100 enhanced features above standard SharePoint.
Also make sure they know that they can start with IT or Internet for example, and add modules as they need them.
Competitive jab: It is the only offering that goes beyond a simple Intranet home page, to provide a structure to build upon.
Use: Intranet or Suite deals only
Objective: Establish a best practices that provide a structure that is in the context of the organization.
Detail: After over 700 deployments, we have learned what works and what does not. From this we have established a best practices structure that provides an employee with an intuitive approach that is in the context of the organization.
Competitive jab: It is really more than just a fancy Intranet web page, rather it establishes a structure to build your organization hub over time which supports typical Intranet features like news, communication, collaboration and documents. It goes beyond that to drive productivity and ROI by providing a structure for consistent access to internal service processes, help desks, and document management.
Use: All demos
Objective: Introduce the product offerings as a unique integrated solution which greatly accelerates productivity, ROI and adoption of O365.
Detail: Communicate the depth of our offerings, and how they uniquely work together in an integrated approach. Also that application services takes our templates beyond simple SharePoint template to powerful solutions supported by over 100 enhanced features above standard SharePoint.
Also make sure they know that they can start with IT or Internet for example, and add modules as they need them.
Competitive jab: It is the only offering that goes beyond a simple Intranet home page, to provide a structure to build upon.