3. Our global capabilities
Assignment Support
1. Payroll administration
2. Payroll funding
3. Taxation and fiscal compliance
4. Insurance provision
5. Emergency response
Our service doesn’t stop at making placements, we guarantee to support our contractors
throughout their assignment. This means that we handle every logistical hurdle necessary
to ensure that you have access to the best in global talent, regardless of whether you need
a one-off solution or ongoing support.
If tasked with your assignment support, we take care of your payroll administration
and funding, ensuring complete fiscal compliance, all necessary or requested insurance
provision and if required, support with emergency response.
4. Payroll administration is a fundamental part of the service we provide.
It involves maintaining compliance, paying appropriate taxes and having
the relevant registrations and banking partners to pay in local currency
where necessary. We can take care of all these complications on your behalf.
Whatever the scale of your business, whether you’re
a national or global operation, we streamline your
payrolling process and take away the burden of any
logistical issues. With more than 40 offices in 25
countries and 80 international business registrations,
we use our local knowledge, infrastructure and
regional payroll staff to remunerate contractors
in the required currency.
Supported by our advanced financial software,
we make the process of payroll administration quick
and easy for the workforce and relieve the burden
from our clients.
We guarantee to pay every single contractor
accurately and on time, every time.
Payroll
5. Our client's challenge
A legislative change in Angola required all
contractors, previously paid outside of Angola,
to be paid in country and in the local currency,
Angolan kwanza. Due to delays in the local
banking system our client faced delays of
up to a month in paying the contractors.
Our solution
We took on the challenge of reducing the delay in
payments on behalf of our client. We liaised closely
with our Angolan banks and worked with them to
provide upfront visibility of the 100 plus contractor
payments to be made. Subsequently, we created
a bespoke solution with our Angolan banking
partners, initiating the payment in Angolan kwanza
and then converting it into the contractors' local
currency.
The outcome
Despite such a complex operational change for
both us and our client, every contractor received
payment within two weeks of submitting their
timesheet in their chosen currency of US dollars
or UK pounds. We continue to offer our payroll
administration solution in Angola to a growing
portfolio of clients and contractors.
Our global capabilities
How we support you
If tasked with your payroll administration, we’ll:
• Guarantee to pay the contractors. We have banking arrangements to pay in over 35 currencies around the world.
Our payroll guarantee covers contractors for late or incorrect payments as a result of an error on our part,
compensating them with the local equivalent of US$100 per day until the error is rectified.*
• Save you time and money. By monitoring and reporting on overtime and key performance indicators, as well
as controlling duplicate timesheets and restricting timesheet changes after approval, we help you to keep your
staffing costs down without having to spend hours analyzing spreadsheets.
• Support the contractors. We put candidates at the heart of everything we do. We endeavour to make the process
as easy and user friendly as possible for all your personnel, which includes giving them a point of contact at NES
Global Talent in case of any issues.
• Tailor the solution. You can choose how much or how little you would like to project manage the payroll
administration. We can also integrate our software with your specific online purchase system enabling you to better
manage your finances.
*Subject to terms and conditions.
6. Staffing your business or a specific project is only possible if
you have the funds available to pay your people. We take on the
responsibility of remunerating contractors with their pay and expenses
directly, meaning you don’t have to worry about cashflow when
paying a workforce.
Paying a team of contractors is a big responsibility,
particularly when working on a project which may
not generate income immediately. We help to
relieve you of this burden by managing the cash
flow on your behalf, consolidating all the payments
into a single invoice payable on pre-negotiated
terms.
By using our payroll funding solution, you’re
giving contractors a guarantee that they will
be paid correctly and on time.
Payroll
7. Our client's challenge
We were approached by the procurement
department of a world leading oil company that
needed a solutions provider with the capacity to
manage and payroll an additional 60 contractors
based in 20 different countries. The previous
company dealing with the payroll went into
administration leaving our client in a tricky situation.
Our solution
We tendered for the business and were subject
to a detailed capability assessment of our payroll
funding solution. We demonstrated our compliance
and a high level of customer service and were
selected ahead of three other companies to take
on the project.
The following day one of our representatives
travelled from the UK to the Netherlands to the
payrolling company’s office, where the personnel
files of 60 contractors were collated over an eight
hour period. The documents were returned to the
UK and over the course of the following six weeks,
our team contacted every individual to gain a
comprehensive understanding of their
circumstances including taxation obligations,
insurances and money owed.
The outcome
Compliant solutions were tailored to each
individual’s requirements including setting
up the relevant insurances. Around 80% of the
contractors in question were owed money - ranging
from US$500 to US$100,000. We arranged all the
payments with no mark-up and at no cost to our
client. The previous payrolling company hadn’t
kept sufficient records or arranged appropriate
insurances so we kept in touch with our client
via teleconferences three times a week over the
six-week period, to keep them updated on our
progress and any potential issues.
Following the successful transfer of all 60 of these
contractors onto our contracts and in response
to the high level of service provided, we were
appointed by the client as one of only two
approved payroll providers.
How we support you
If tasked with your payroll funding, we’ll:
• Guarantee to pay the contractors. We are able to payroll in over 35 currencies around the world. Our payroll
guarantee covers contractors for late or incorrect payments as a result of an error on our part, compensating them
with the local equivalent of US$100 per day until the error is rectified.*
• Help you manage your time and finances. We save you time by managing your salary and expense payments
for you and help you to manage your cashflow.
• Support the contractors. We put candidates at the heart of everything we do. We endeavour to make the
process as easy and user friendly as possible for all your personnel, which includes giving them a point of contact
at NES Global Talent in case of any issues.
• Tailor the solution. Whatever the challenge, we tailor our payroll funding solution to meet your company’s
needs.
*Subject to terms and conditions.
Our global capabilities
8. Ensuring fiscal compliance for contractors isn’t easy, it takes time,
attention to detail and a thorough knowledge of local legislation.
It’s a big responsibility for you to take on with potentially huge
repercussions if taxation arrangements are not correctly implemented.
We never allow someone to start work at
your company without ensuring they are set
up compliantly and in a position to pay the right
tax as required by local legislation.
Our team of financial and commercial experts
are on hand to offer advice to our candidates
and clients, even running free workshops to help
you understand any changing regulation and the
impact it could have on your organization.
Taxation and Fiscal
9. Our client’s challenge
Our client wanted to develop a large workforce of
expatriates and locals based at their project site in
Iraq. However, they were struggling to manage the
staffing in accordance with local taxation legislation
and were in need of a partner with the expertise
and experience to offer a solution to their issues
of fiscal compliance.
Our solution
We sourced the necessary project teams for our
client. However, recruiting the candidates was not
enough. We have also setup partnerships with
security firms, accountancy firms and solicitors
with the capability and experience to offer expert
support to us and our client. Using these
partnerships and our local offices and infrastructure
in Iraq and Dubai, we were able to source and
place a team of contractors and payroll them
compliantly.
The outcome
Our vigilance and attention to detail and local
regulation has enabled us to provide fiscally
compliant payroll services to over 900 expatriate
and Iraqi contractors for our client. This has
relieved them of the burden allowing them to
concentrate on the project without having to
worry about staffing challenges.
This same attention to detail and focus on
compliance is replicated across all of our
solutions worldwide.
How we support you
If tasked with your taxation and fiscal compliance, we’ll:
• Save you time and money. Our team of experts, supported by a global network of financial advisors, know the
exact legislation and processes involved in enabling contractors to work compliantly. This will save you the time
involved with researching and checking paperwork and the expense of seeking commercial and fiscal advice.
• Support the contractors. Taxation and fiscal compliance is complicated and can distract contractors from the task
in hand. We help to relieve them of this burden by helping and supporting where we can, with everything from
payroll advice to putting them in contact with accountancy providers who can set them up as a limited company.
• Give you access to a global talent pool. Being able to freely work with clients and candidates without fear of
breaching compliance issues means we’re able to source the best talent from around the world for your project,
regardless of location.
• Assist you in managing the risk. We provide proactive advice and access to local professional experts.
Our global capabilities
10. To ensure all stakeholders are fully protected, we provide the
insurances necessary to cover our legal liability to clients and third
parties, as we support companies with their complex staffing challenges.
Our range of insurances meets all statutory
obligations and includes public liability (general
liability and third party liability), workers’
compensation and employers’ liability.
We have a comprehensive global insurance
programme that ensures policies provide effective
protection for both our clients and contractors.
We are able to procure public liability insurance,
which provides cover for property damage and
death or injury to third parties as a result of
accidents.
We also have workers’ compensation insurance
to meet any statutory requirements in the event
of death or injury of one of our contractors.
In addition, we are also covered by extensive
professional indemnity insurance - a global policy
which underwrites our recruitment services to our
clients.
We work alongside an experienced global
insurance partner who is able to understand
your requirements and tailor our comprehensive
insurance cover accordingly.
Insurance
11. Our client’s challenge
Our client in Iraq required a manpower provider
that had a credible insurance policy and could
accept third party liability. They needed to transfer
the risk to a company with global insurance
arrangements in place who could arrange a
solution on the client’s behalf.
Our solution
As Iraq has a developing insurance market,
it wasn’t possible to provide the required public
liability insurance direct from within the country.
Using our specialist broker we were able to work
with Lloyds of London to create a policy which
responded to our client’s requirements.
The outcome
Using our global partnerships, we were able to
offer the appropriate insurance, taking on the risk
for accidental damage to property or death and
injury to third parties arising from our negligence
or that of the manpower we placed with the client.
This provided an effective transfer of risk, giving
our client the comfort and peace of mind that they
wouldn’t have otherwise had.
How we support you
If tasked with your insurance provision, we’ll:
• Procure the right insurances. Our global insurances are industry leading.
• Tailor the solution. We offer our insurances on a menu, tailoring the solution according to a client’s location,
industry and contractual requirements.
• Share the risk with you. By outsourcing your insurance challenges, you can transfer the risk onto us that it
is appropriate for us to adopt, with the peace of mind that we’ll be fully covered.
Our global capabilities
12. Sometimes things don’t go to plan. In cases of emergency we are there
and have partners on the ground to assist with sorting out any crises.
With more than 40 offices in 25 countries, our
global presence mirrors the location of our clients
and their projects. This means that we are never
far from the contractors that we represent. With
our security and medical partners we are able to
support with incident management teams and
emergency response services if required.
Our in-house experts undergo rigorous training,
so we know exactly what it takes to promote a
safe working environment with the necessary
precautions.
We have our own emergency response processes
in place to support clients and are able to call
upon our security and medical partners when
complex situations arise. We are able to create
bespoke situation-specific contingency plans to
set out the planned response to an emergency
incident and how we would interface with the
client’s own first response and crisis management
teams.
Emergency
13. Our contractor’s challenge
Our candidate had recently started working as
an instrumentation engineer on a project in Lagos,
Nigeria. On arrival he was asked to surrender his
passport for processing by the Nigerian Immigration
Service in Abuja, which typically takes at least 10
working days.
Within four days of working on his new assignment
our contractor contacted us on the way to work in
severe pain.
Our solution
We contacted our partner, International SOS,
and informed them of the medical emergency.
The contractor was picked up immediately and
taken to the local medical clinic, where a team
of medics and a representative from NES Global
Talent were there waiting for him. He had suffered
a heart attack and needed to be repatriated to his
hometown of Liverpool, UK, for immediate
treatment. Furthermore his passport was still with
the Immigration Service in Abuja.
The outcome
We contacted the Nigerian Immigration Service to
request the immediate release of his passport. One
of our staff travelled from Abuja to Lagos and within
three hours of contacting us, he had his passport
back.
We successfully arranged for an air ambulance
to fly from Paris to Lagos to pick up the contractor
and evacuate him, escorted by a doctor, on a plane
back to a hospital in Liverpool, where he was
nursed back to health.
How we support you
If tasked with providing you emergency response services, we'll:
• Tailor the solution. No two emergency situations are the same. If a medical emergency arises, while you would
provide the first response, we work with you to arrange repatriation of the casualty and on-going medical
treatment.
• Support the contractors. In the event of an emergency, we use all available methods including our advanced
travel tracking system to identify the contractor’s recent movements, inform them of the situation, give them
practical advice and support them throughout as to how they should respond.
• Save you time and money. We’ve been on hand to support clients in a crisis many times before. We know the
procedures to follow, meaning you know we will be able to coordinate with you a suitable response, saving you
cost and hassle.
Our global capabilities
14. About NES Global Talent...
Established in 1978, NES Global Talent is an award winning manpower specialist that
has placed over 70 different nationalities into 69 countries across the oil and gas, power,
infrastructure, life sciences, chemical engineering and rail sectors worldwide.
Our value proposition - guaranteed staffing solutions, engineered from the global talent pool
by discipline specific consultants - demonstrates our commitment to delivering an exceptional
service.
• Guaranteed. Our range of guarantees cover you if we fail to meet the challenge.
• Discipline specific. With a team of over 500 discipline specific consultants we truly
know the industries we work in.
• Global talent pool. With over 40 offices in 25 countries across Europe, Africa, the
Americas, Asia, Australia and the Middle East, we have access to the best talent wherever
it may be in the world.
Today, we offer 31 different solutions to your global staffing challenges and if none of those fit,
we will tailor make one for you that does.
It’s people that deliver projects. We have the experience, expertise and local knowledge
to find the very best talent from around the world. When we’ve found the people with the
specialist skills you need, we ensure we look after them, without exception, so you keep
hold of that top talent for as long as you need it.
15.
16. www.nesglobaltalent.com
North America
Orlando, USA
T: +1 407 208 0822
E: orlando@nesglobaltalent.com
Houston, USA
T: +1 713 551 4444
E: houston@nesglobaltalent.com
Denver, USA
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E: denver@nesglobaltalent.com
New Orleans, USA
T: +1 504 754 6984
E: neworleans@nesglobaltalent.com
Calgary, Canada
T: +1 403 984 0912
E: calgary@nesglobaltalent.com
South America
Rio de Janeiro, Brazil
T: +55 21 3215 8487
E: riodejaneiro@nesglobaltalent.com
Europe
London, UK
T: +44 208 399 6300
E: london@nesglobaltalent.com
Birmingham, UK
T: +44 121 200 8000
E: birmingham@nesglobaltalent.com
Manchester, UK
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E: manchester@nesglobaltalent.com
Newcastle, UK
T: +44 191 555 6300
E: newcastle@nesglobaltalent.com
Glasgow, UK
T: +44 141 880 2777
E: glasgow@nesglobaltalent.com
Aberdeen, UK
T: +44 1224 261090
E: aberdeen@nesglobaltalent.com
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T: +33 1 70 92 39 68
E: paris@nesglobaltalent.com
The Hague, The Netherlands
T: +31 70 353 8241
E: thehague@nesglobaltalent.com
Stavanger, Norway
T: +47 9221 2245
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Africa
Port Harcourt, Nigeria
T: +234 1 903 2560
E: portharcourt@nesglobaltalent.com
Lagos, Nigeria
T: +234 1 903 2560
E: lagos@nesglobaltalent.com
Luanda, Angola
T: +244 222 335 490
E: luanda@nesglobaltalent.com
Algiers, Algeria
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E: algiers@nesglobaltalent.com
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T: +233 302 224 573
E: accra@nesglobaltalent.com
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E: capetown@nesglobaltalent.com
Middle East
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T: +971 4379 2231
E: dubai@nesglobaltalent.com
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E: abudhabi@nesglobaltalent.com
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E: doha@nesglobaltalent.com
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E: basra@nesglobaltalent.com
Erbil, Iraq
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E: alkhobar@nesglobaltalent.com
Australasia
Port Moresby, Papua New Guinea
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E: portmoresby@nesglobaltalent.com
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E: perth@nesglobaltalent.com
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E: melbourne@nesglobaltalent.com
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E: darwin@nesglobaltalent.com
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E: brisbane@nesglobaltalent.com
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E: sydney@nesglobaltalent.com
Asia
Singapore
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E: singapore@nesglobaltalent.com
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E: shanghai@nesglobaltalent.com
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E: miri@nesglobaltalent.com
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E: kualalumpur@nesglobaltalent.com
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E: geoje@nesglobaltalent.com
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T: +63 2511 1529
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