The document summarizes the experience and skills of an IT professional including designing and implementing SCCM environments, OS deployment, application delivery, endpoint security, troubleshooting, providing IT support, training and documentation, and experience with server and network infrastructure. Specific experiences mentioned include designing SCCM environments for small and medium organizations, implementing software updates processes with SCUP, configuring zero-touch Windows 7 deployment, and designing SQL reports.

2. • Designed SCCM environments for small & medium sized organisations.
• Implemented and managed WSUS / software updates processes including
3rd party updates with System Center Updates Publisher 2011 (SCUP),
automatic deployment rules and maintenance windows.
• Designed and configured OS deployment for Windows 7 with a zero-
touch installation (ZTI).
• Managed and maintained SCCM site systems, including IP boundaries,
minimizing network bandwidth utilisation when possible.
• Designed SQL reports for various purposes including asset inventory,
systems management and troubleshooting.
• Advanced troubleshooting of all aspects of SCCM.
Systems Center Configuration Manager

3. • Designed and implemented all aspects of the OS deployment, including:
• Group policy objects for customising user experience and systems management.
• Application delivery / platforms including RemoteApp, RDHC Gateway.
• Endpoint security including antivirus, firewall and encryption.
• Customisation of task sequences to allow a zero-touch installation of Windows 7
using SCCM 2007.
• User state data, including migration from roaming profiles (XP) to folder redirection
on multiple file servers.
• Development of PowerShell / batch scripts to automate deployment processes and
customisations.
Windows 7 Architect

4. • Started career as helpdesk / desktop support.
• Quickly advanced onto 3rd line desktop / server support.
• Provided telephone, face-to-face and remote support in a friendly and
approachable manner
• Desire to investigate root cause of problems / incidents.
• Active listening skills, compassion / understanding for client problems.
• Excellent analysis and troubleshooting skills
• Ability to think ‘creatively’ to resolve problems.
• ITIL v3 Foundation Certified
Background in IT Support

5. • Provided training to various colleagues / technical abilities from work
experience students to 3rd line support engineers.
• Covered various subjects from network infrastructure (e.g. DHCP) to
SCCM
• Created high quality design documentation in various roles as an SCCM
consultant.
• Vast experience creating new technology standards / installation guides
• Design and creation of reports using various data sources including
McAfee ePO, SCCM, Active Directory and Microsoft Exchange 2010
(PowerShell)
Training / Documentation

6. • 6+ years experience of Microsoft Windows Server Operating systems.
• Design, deployment and configuration of infrastructure roles
• Server migration including domain / exchange migration
• Always keen to learn the latest technologies to ensure the best solutions
can be implemented
• Management and configuration of remote access technologies (UAG,
DirectAccess, CiscoVPN, Citrix, RDHC)
• Virtualization experience in failover clustered environments & VDI
• Vast troubleshooting experience of all aspects of network / server
infrastructure including: DNS, DHCP, WINS, AD/Domain Controllers,
GPO’s, PXE, 802.11x, 802.11q
Server / Network Infrastructure
Windows Server 2003