Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
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Kmwi2008 Pollard From Content To Context And From Collection To Connection V3
1. From Content to Context and from Collection to Connection The Changing Role of the IP How Gen Millennium Shares Knowledge Innovation in KM: Whatâs Next KMWorld & Intranets 2008 [email_address] howtosavetheworld.ca slideshare.net/davepollard
2. What KM 1.0 Was Supposed to Solve (1994-2003) âLetâs centralize this to reduce wasted conversationsâ âLetâs put all the important stuff inside the firewall on Intranets & groupwareâ âLetâs put all the marketing stuff on our websiteâ (A PRIVATE SECTOR PERSPECTIVE)
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4. The Rise & Fall of KM 1.0 Chasing the Hottest IT: Effects of Information Technology Fashion on Organizations Ping Wang
5. Trying Again: KM 2.0 (2004-) everything (unless illegal/top secret) accessible to all (no Intranet) public websites (boundaries established by firewall) public presence stories (detailed, context-rich); visualization-rich analyses "best practices' (stripped down) content format paradigm communities of passion - self-managed and ad hoc, conversation-focused communities of practice - centrally established and managed, content-focused communities RSS-publishable and subscribable personal web pages, blogs and small-group-created wikis; main information flows are p2p large complicated centrally-managed intranets to publish and browse content; main information flows are up-down content publishing, browsing and information flow personal content management tools - everyone manages their own content, just-in-time, harvestable large centralized just-in-case content repositories of 'submitted' 'reusable' documents with standardized taxonomy and search tools content management, search and delivery platform KM 2.0: context + connection KM 1.0: content + collection
6. The KM 2.0 Model make sense connect canvass scan Know-who Connection Context Just in time But can IPs do this ? acquire store disseminate add value Know-what Collection Content Just in case publish
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8. KM 2.0: JIT Canvassing facilitate creation of p2p communities of passion create canvassing request form self-managed CoPs canvassing request form user seeks information completes form distributes Information request assesses who to canvass create virtual presence tools responses from those canvassed follow-up conversations real-time virtual presence tools Knowledge transfer
9. KM 2.0: Environmental Scanning News, Magazines, Trade Publications RSS Feeds, Profiles Hot & Emerging Issues Lists Surveys â Seeing Whatâs Nextâ activities Internal âWhat It Meansâ Discussions Cultural Anthropology Customer and Employee Interviews â Thinking the Customer Aheadâ Events Filters Abstracts Distribution Lists URGENCY IMPORTANCE Seeing Whatâs Next LIKELIHOOD % CONSEQUENCE $ Risk/Opportunity Assessment Urgency/Importance Assessment sensemaking
10. KM 2.0: Sensemaking ALERT BRIEFING New & Urgent? New & Important? SURVEY RESEARCH What do People Think/ What are They Doing? What Does it All Mean? GUIDANCE What Should We Do? P2P EVENTS Who Should Be Talking About It? SELF- ASSESSMENT TOOLS How Are We Doing? environmental scan canvass Analyze, question invite checklist etc. direct