Following the tragic events that took place in Northland, it is a timely reminder that all Property Managers and Real Estate agents to keep themselves safe whilst working.

1. Keeping Safe in Property Management
1

2. Give a Little Page
Campbell Girls Future
https://givealittle.co.nz/cause/causeforcampbellgirls

3. Take the Poll
• Has your safety ever been compromised as a
Property Manager?

4. WINZ Shooting

5. REINZ Magazine Spring 2014

7. Risks are obvious
• Many Property Managers have little or no training
in safety
• Verbal abuse of Property Managers not
uncommon
• Low income, high unemployment regions
• Remote rural locations
• Increasing costs of living add to financial pressure
• Substance and alcohol abuse

8. TIPS TO
KEEP YOU
SAFE!!

9. #1 Listen to your Gut!!

10. Your Instinct is generally
right!
• Retired General Colin Powell
“ Don’t wait until you have enough facts to
be 100% sure, because by then it is almost
always to late.”
• He would make decisions based upon 40%
to 70% of facts
• Then he would listen to his gut

11. Right Side of the Brain
• The right side is intuitive
• It is reading your surroundings
• Your body can register threats
even if you are unaware
• Your brain squirts dopamine and
you get that ‘weird’ feeling
• It is a warning sign that
something is irregular and not
right

12. If in doubt, get out!

13. #2 Ensure Your Colleagues
Know Where You Are

14. Share calendars

15. Recommendations
1. If in a team, 5 minute catch up every morning
2. All calendars are shared with all appointments in
place
3. Have an ’Out of Office board’
4. Always tell someone when you are leaving and
estimated time back
5. Have GPS on cars or use Apps such as ‘Find My
Friend’

16. #3 Management of Viewings

17. Limit the numbers of people at a
viewing

18. Recommendations
• Use tools such as Viewing Tracker or IRE
• Ensure everyone who views the property registers
and has I.D.
• Do not do viewings at night
• If doing weekend viewings, ensure that you still
have someone you can notify when complete
• If you feel uncomfortable, get out!
• Check all rooms before leaving
• Check everything is locked

19. #4 Have an Emergency Plan

20. Download Safety App

22. Use Find
My Friend

23. Pro’s and Con’s
• Instantly see where people are
• They can notify you when they arrive and leave a
location
• Easy to forget to notify
• Can be issues around privacy

24. #5 Never Do An
Eviction On Your
Own

25. Leave it to the Professionals
• Don’t let landlords pressure
you
• Only use a bailiff
• Apply for an eviction
warrant through the
collections unit
• Guide to this process
attached to handout in this
webinar

26. #6 Have an I.D. Badge
• Professional and gives tenants sense of security
• Tenant may not actually know who their property
manager is
• The I.D. Badge also gives a sense of authority

28. #7 Have alarms on you

29. Trident 3 in 1 Personal Aerosol Alarm
1. UV Tracer remains on skin and clothes for 3 days
2. Odour lasts for 24 hours
3. Siren lasts for 3 minutes

30. #8 Make it easy to leave
• Be aware of your surroundings
• Make it easy to get out
• Think about where you park
• Remember way out when entering a property

32. #9 Learn to read the situation
1. Listen to your gut
2. What is the neighbourhood like
3. Condition of the property
4. Your relationship with the tenant
5. Are there any dogs?
6. How many tenants should there be?
7. Tenant history
8. Access to all rooms
9. Curtains closed in the day

33. Even in the office
• Windows on doors
• Alarm buzzer on
reception
• No cash
• Security cameras
• Visitor register
• Do not leave people in
office on their own

34. #10 Choose how we
communicate carefully

35. Understand body language

36. Communication is the key
• Use their name and make eye contact
• Think about your body language, be confident and
genuine
• Smile
• Use criteria such as RTA or Tenancy Agreement
• Say ‘we’ not ‘I’
• Show empathy but focus on the problem
• Don’t make accusations. Say “We have not
received your rent” rather than “You have not paid
your rent”

37. What happen if they become
hostile
• Ensure you are close to
an exit
• Always keep your
composure
• Leave

38. Don’t let desperate landlords
throw you under the bus

39. #11 Diarize all communication

40. Your building a history
Application Selection Induction During Conclusion
1. You are preparing for Tribunal from the outset
2. All communication should be diarised no matter what
3.Use Health and Safety section under Property
4.Warning appears under tenants or even landlords
5.Be wary of what landlords you take on

41. #12 Not all business is good business

42. Think
about the
properties
you
manage

43. Think before you take it on
• Is the property compliant?
• What is the neighbourhood like?
• Who is going to rent it?
• Check the landlords history, how often have they
been to tribunal?
• How many companies have managed it?
• How much time is involved?
• Will this cause me stress?

44. Suspicious Mindset
• Trust is earnt
• Tenant selection is key
• Check reference
• Background checks
• Tribunal
• Can they afford it?
• Remember, good tenants can turn bad
• LISTEN TO YOUR GUT

45. Final Thought!
1. Don’t be afraid to ask for help
2. Remember, it is not your problem
3. Be decisive
4. Stop for lunch
5. Plan your week and review
6. You are not 24/7
7. Don’t respond to emails at night
8. It’s 90% People, 10% Property

46. Thank You
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47. Give a Little Page
Campbell Girls Future
https://givealittle.co.nz/cause/causeforcampbellgirls