1. Dawn Malone Goldys
8697 Grassy Oak Trail 770.235.8806
North Charleston, SC 29420 dawnsk8@yahoo.com
PROFESSIONAL PROFILE
Versatile,people-focused,detail-oriented professional with more than 35 years of experience managing customer and employee
relationships,projects and operations in a variety of industries including sports and recreation,food service,automotive, retail and
nonprofit.Proven ability to use organization skills and creative thinking to develop and implementprograms and best-in-class practices
to deliver top-notch customer service.Strengths include budgetmaintenance with a keen eye for reducing costs,building,sustaining,
and growing clientand vendor relationships,and managing multiple projects.Honest,dependable,compassionate,and outgoing with a
drive for excellence.
ACHIEVEMENTS
 PEOPLE-FOCUSED – Enhanced overall Customer Service Evaluation (CSE) scores ofthe largestHonda dealership
in Charleston to benefitboth the sales consultants and dealership.
 STRATEGIC – Executed successful marketing strategies thatresulted in our family-owned foodservice business being
named one of the “Top Five” of all franchises.
 CREATIVE  Created the first “green” campaign for Charleston Gas Light,raising consumer awareness ofsound,
ecological energyconservation.
 HIGHLY ORGANIZED  Subcontracted with Destinations ManagementCompanyto handle logistics and group
incentives during 1996 Summer Olympics.
 EXPERIENCED MANAGER  Served as Skating School Director of four outstanding ice skating facilities,increasing
enrollmentand participation every quarter while serving in that position.
EXPERIENCE
Hendrick Automotive Group, Hendrick Hyundai & Hendrick Hyundai North 1/2011-present
Customer Relations Manager, Training, Safeguards, and Apparel Coordinator, Operations Manager, Social Dealer Manager
Manage all aspects ofcustomer relations in Sales and Service,answering to both the manufacturer and Hendrick management.Have
increased the Hyundai brand awareness and worked with both dealerships to increase business over 100% while improving Hyundai
Purchase Index and Hyundai Service Index scores consistentlyabove region and national levels.Ensure all facets of building
maintenance,office machines,IT network,and amenities are operating and repaired as necessary,responsible for ordering inventory,
establishing and maintaining vendor relationships within budgetaryguidelines.Coordinate new employee orientation and facilitate all
HR, payroll, corporate and manufacturer training for all employees.Responsible for directing Safeguards Committee to insure the
protection of all customer personal information. Handle all reviews and replies via Dealer Rater,Yelp, Google, Cars.Com,
Edmunds.Com,SureCritic,as well as daily monitoring and reporting ofHyundai Survey scores and trending.Facilitate special events,
media appearances,non-profitsponsorships and events,and communityinvolvement.
 Serve as dealership liaison to consolidated Accounting,Human Resources,and Payroll.
 Created and implemented Customer Appreciation events,Employee Recognition Events.
 Collaborated with corporate managementin companyoverhaul of property managementservices and Hendrick branding to
enhance the entire customer experience.
Ice Skating Institute (ISI)  Plano, TX 7/2009–12/2010
Director of Member Services
ISI is a nonprofittrade association servicing the entire ice arena industry.
Promoted and supervised all aspects ofindividual and professional membership services including managing sales and promotion
of ISI membership,programs and services to non-members,promoting and coordinating weSKATE programs with arena managers,
skating directors,and coaches and assisting in the promotion and administration ofISI national events and activities.
 Assisted leadership in revamping,enhancing and improving the strategyused to recruit and retain organization members
in three key membership areas:administrative,individual and professional.
 Served as director and projectmanager for 12 National Coaching Seminars annually.Additionally managed logistics for
International Conference and Trade Show, 5 National and 1 World Team Championship annually.

2. Hendrick Automotive Group  Charleston, SC 7/20087/2009
Vehicle Personalization Specialist
Created,implemented and managed new accessorydepartmentfor all new and pre-owned vehicles.Trained and completed all Honda
productknowledge and Hendrick managementand culture programs.Developed marketing materials to build revenues within the
dealership.Conducted surveys to measure customer satisfaction.Researched new trends in vehicle personalization to ensure
dealership’s competitive edge.Assisted with employee relations.
 Achieved “WomenCertified” rating.
 Served as member ofEXCELL committee (Exceeding Customer Expectations for a Lifetime) to oversee implementation of
methods for continuous improvement.
Charleston Gas Light (CGL)  Charleston, SC 9/20071/2008
Office Manager
Served as Executive Assistantby providing supportservices to the co-presidents ofthe company. Managed showroom featuring high-
end artwork and signature handmade copper lanterns. Responsible for customer service and clientrelationship management.
Produced,maintained and distributed monthlysales reports.Produced and served as publisher ofmagazine showcasing the work of
CGL. Conducted inventory managementto ensure high customer service levels.
 Created the first “green” campaign to raise consumer awareness ofsound,ecological energyconservation.
My Friend’s Place  Lawrenceville, GA 2/20029/2007
Franchise Owner/Operator/Manager
Managed family-owned,quick-serve deli and catering business specializing in fresh,high-qualitycuisine.Procured and trained
all supportstaff. Developed staffing and scheduling assignments.Conducted inventory managementto ensure high customer
service levels. Developed marketing research tools and marketing plans.Partnered with Mass Media Marketing to create
quarterly promotions for My Friend’s Place corporate office. Employed as primarycatering vendor for Gwinnett Medical Center
and Gwinnett County Schools Administration.
 Inducted as a member ofthe corporate Franchise Advisory Board.
 Awarded degrees ofexcellence in customer service by My Friend’s Place corporate offices.
 Achieved 20%+ increase in sales every year of business.
You x 2  Atlanta, GA now known as Check…It’s Done! 8/1994present
Organizational Performance Manager/PersonalConcierge
Owner/Operator of a business office and personal assistantbusiness.Provided organizational supportfor clients to help them achieve
their goals more effectively and efficiently.
 Served as Corporate Concierge to Deloitte & Touche.
 Subcontracted with Destinations ManagementCompanyto handle logistics and group incentives during 1996 Summer
Olympics.
 Provided complete administrative and financial supportto corporate,small business,and individual clients.
PRIOR EXPERIENCE
Ice Skating School Director & Coach
 Served as Skating School Director of four outstanding ice skating facilities,increasing enrollmentand participation to an
average of 1,000 students every quarter.
 Coached and directed a team of 100+ skaters to two consecutive Ice Skating Institute National Team Championships.
 ISI Gold-certified judge,national referee,former board and standards committee member ofISI. Hold two PSA (Professional
Skaters Association) master ratings.
 Coached Special Olympic,special needs,and disabled skaters for 35 years, named to Team USA for two differentSpecial
Olympics World Winter Games.

3.  Directed multi-level synchronized skating team programs,coordinated all logistics oftravel nationally for 100+skaters and
chaperones.
 Produced,directed and choreographed numerous shows,competitions and special ice skating events,to include Macy’s
Thanksgiving Day Parade, Coca- Cola World on Ice, Stone Mountain Laser Show
Parkaire World on Ice  Marietta, GA 8/19941/2002
Competitive skating coach,Synchronized Teams Head Coach
Stone Mountain Ice Chalet  Stone Mountain, GA 1/19848/1989
Skating School Director
Metromedia, Inc. – Ice Capades Chalets  Dallas, TX and LaJolla, CA 8/198010/1983
Skating School Director, Arena Manager
Iceland Chattanooga, TN and Atlanta, GA 1/19758/1980
Skating School Director
EDUCATION
 Georgia State University – Physical Therapy
VOLUNTEER ACTIVITIES
Cathedral of Praise GuestServices leader and Worship Choir,Caretaker/Manager of COP Windsor House Recording Studios,Chase
After A Cure (Gala Committee Member,golftournament,etc.), Water Missions International,Stonecreek CommunityChurch Nursery
Worker, Peachtree Ridge and South Forsyth High School Booster Clubs,Atlanta United Soccer Club, AT&T Golf Classic,Chic-Fil-A
Bowl, Avon 3-Day Walk, Salvation Army, and Special Olympics.
TECHNICAL COMPETENCIES & CERTIFICATION
 Operating Environments: Windows 2007/XP/NT
 Business Tools: MS Office Suite and Oasis,Internet research tools,benchmarking analysis,Reynolds and Reynolds
automotive software,Contact Management
 Excellent business writing and personal communication skills
 Certifications: Arena Management,Programming