Expert advice from Harlene Doane, DealerStrong's COO, on how to develop talent within your dealership. She explains the 5 steps it takes to hire and train a millennial to become one of the best employees in your dealership.
8. Which factors most influenced your
decision to accept your current position?
Opportunity for personal development
Reputation of the organization (36%)
Starting salary (21%)
Working hours and leave allowances (9%)
9. Which three benefits would you most
value from an employer?
Training and Development – 22%
Flexible working hours – 19%
Cash Bonuses – 14%
13. How to Train Your Swimmers (Talent)
1. Provide Exploration Opportunities
2. Set Expectations
3. Teach the Basics First
4. Build Confidence/Reward
Performance
5. Practice to Refine Skills
24. 4. Build Confidence/Provide Feedback
Praise – general, no specific
Susie you are so talented!
Great job on the month Joe!
No depth, no action, no
motivation to improve.
25. 4. Build Confidence/Provide Feedback
Feedback – specific, issue
focused
Susie your efforts on
ensuring that all accounts
payable are entered on time
has helped us shave 3 days
off our parts reconciliation
process. Thank you
26. 4. Build Confidence/Provide Feedback
Feedback – specific, issue
focused
Joe, last month, was great
due to the increase in gross
profit per unit you and your
team produced. Keep it up!
27. 4. Build Confidence/Provide Feedback
Set Small Attainable Goals
Acknowledge Progress
Feedback
Build Confidence Continually
Reward Performance
28. 5. Practice to Refine Skills
Daily Instruction Daily Practice (Role Play)
Reflection Time
Peer/Social Interaction
Continual Coaching/Mentoring
29. How to Train Your Swimmers (Talent)
1. Provide Exploration Opportunities
2. Set Expectations
3. Teach the Basics First
4. Build Confidence/Reward
Performance
5. Practice to Refine Skills
30. If You Want the Best Talent in Your
Pool
Train the Best Swimmers
31. Thank You.
For More Information:
Visit http://www.dealerstrong.com/
Call our office @ 877-811-8107