1. Deb Lally back2black71@hotmail.com
Mobile 0459 203 030
Professional Profile
 Exceptional organisational
abilities
 High level time management
skills
 Excellent customer
relationship skills
 Excellent negotiation &
mediation skills
 Work to a deadline
 Integrity
 Ability to actively and
effectively advocate for
clients
 Intuition and understanding
of people’s qualities
 Government Compliance,
Procedures and Policies
 Case Management
 Commitment to human
rights and social justice
 Australian Aboriginal
identified
 Staff Professional
development knowledge
 Non judgemental attitude
 Ability to deal with conflict in
stressful situations
 Uphold client confidentiality
 Strong work ethic
 Creative problem solving
 Current NT License
Classes C & R
 Ability to work without
supervision
 Able to follow directives &
work as part of a team
 Experience in dealing with
clients experiencing the
effects of substance abuse –
Alcohol and other drugs
 Excellent oral and written
communication skills
 Cultural Awareness
 Confidentiality, tact and
discretion
 Ability to maintain an open
and professional
communication with all
stakeholders
 Analytical and decision
making
 Ochre Card & recent Police
Check
 Emergency Relief Program
experience

2. Professional Experience
CAAHC
March 2014 - 2015
Tenancy Management Team Leader
Urban (in office)
Fulltime employment
 Coordinate the delivery of services under the Service Level Agreement with the Department of Housing for
the town camps supported by and accountable to the Community Housing Manager
a) Assist the Community Housing Manager in the overall management of the SLA
b) Liaise with DoH Contract Manager and meet regularly to ensure effective communication and a
cooperative relationship
c) Manage key registers including
- Vacancy Register
- Inspection Plan
- Rent and rent rebate review
- Arrears register
- Complaints register
- Town Camp resident listing
- HRG meeting calendar
- Town Camp meetings in conjunction with DoH Contract Manager
 Supervise Tenancy Management Officers and support them in the performance of their duties
- Conduct regular team meetings to coordinate activities
- Provide regular individual supervision of staff to review and revise work plans
- Ensure TMO’s are aware of their delegated responsibilities
- Recommend training, debriefing and counselling as deemed relevant for team members to the
Service Development Manager
- Ensure that the workloads within the team ensure effective use of organisational resources
- Ensure TMO’s undertake regular property inspections, complete PCR’s, undertake regular income
reviews and make appropriate adjustments to rental rebates as required under the SLA
- Work closely with the Asset Manager to ensure maintenance request are completed and
submitted to DoH in a timely manner
- Review all applications, tenancy agreements and termination notices submitted by prospective
tenant, new tenants and TMO’s
 Ensure the delivery of services within the town camps in accordance with the RTA, Public Housing Policies
and Procedures and values of the company
- Understand the rights and responsibilities of the tenants and TMO’s under the RTA and take
responsibility for all actions under the Act
- Understand Public Housing Policies and Procedures and manage the service in accordance with
those Policies and Procedures
 Manage the usage of TMS within CAAHC in accordance with DoH Policies
- Understand the operations of TMS and maintain a high level of proficiency in the use of TMS
- Train TMO’s in the use and application of TMS
- Monitor data input by TMO’s and provide feedback and training as required
- Compile ‘Health Checks’ for all TMO’s to outline inconsistencies with daily activities and TMS
entries. Provide DoH Contract Manager with the health checks to ensure work is inputted into
TMS correctly and for individual monitoring of TMO’s work
 Coordinate the role of CAAHC in the process of referring existing tenants whose tenancies are at risk to
supporting organisations
- Maintain a register of tenants being supported by through the Tenancy Participation Program
(TPP) and the Tenancy Support Program (TSP)
- Liaise with TPP and TSP providers on a regular basis to ensure tenants are receiving the correct
level of assistance to enable the tenants to successful sustain their tenancy
- Address any issues related to non-delivery of services from a TPP or TSP provider
 Ensure the company delivers tenancy management services in accordance with the National Regulatory
Framework for Community Housing
- Monitoring of CAAHC Tenancy Management Policies, Procedures and systems to ensure they
remain consistent with the National Regulatory Guidelines
- Assume responsibility for ensuring CAAHC meets performance benchmarks as prescribed by the
Nation Regulatory Guidelines
 Participate in the development of community partnerships and networks that strengthen the communities
in which the company operates and the capacity of the company to deliver effective services
- Develop and maintain effective working relationships with external agencies who provide services
to town camp residents
- Work closely with Elders residing within town camps and Community Centre staff ensuring issues
are heard and acted upon in a timely manner
 Manage compliance issues and coordinate activities in relation to overcrowding and Anti-Social Behaviour
- Develop and maintain a Complaints register in conjunction with DoH

3. - Maintain a close working relationship with the Community Engagement Police Unit and DoH
Safety Officers and schedule regular fortnightly meetings to discuss events and trends in the town
camps
- Develop and implement action plans with CEO Unit and DoH SO’s in relation to identified
problematic camps/dwellings
- Liaise with DoH Contract Manager, DoH Compliance Unit and Management in relation to
compliance actions as per SLA and action eviction notices, 3 Strike Policy and attendance to
CAAHC with tenant if required
- Schedule in house meetings with tenants to discuss noncompliance issues related to their tenancy
and implement an action plan agreed upon by the tenants
 Management of all allocation submissions resulting from Housing Reference Group (HRG) meetings
- Scheduling of all HRG meetings within all town camps and submitting this information to the
Contract Manager at DoH
- Providing written invitations of scheduled meetings to HRG members listing itemised agenda
items which included – issues raised by TMO’s, Police, Safety Officers, DoH Contact Manager,
vacant properties and eligible applicants
- Detailed submission to DoH Manager of Operations of allocated applicants which included –
reference checks, support/non-support by CAAHC of allocation, list external service providers who
will support the applicant to sustain a tenancy, debt repayments from previous DoH tenancies
and recommended assessment of all applicants to TSP and TPP for support
- Allocation of vacant dwellings to applicants when no recommendations have been reached by
HRG members as per DoH SLA and submission of the recommendation to DoH OM
 Manage notification of DoH approved allocations to successful applicants
- Written notification to applicant of approved allocation
- Collection of bond monies
- Request maintenance be commenced on property and completed in a timely manner
- Advise TMO’s of completion of maintenance and request ingoing PCR be completed and submitted
- Schedule lease sign up in TMO’s calendar to commence tenancy
- Inform new tenants of their rights and obligations during their tenancy as per DoH Policies
- Advise TMO’s to commence tenancies in TMS and schedule first inspection at the dwelling
Alice Springs Watershed NT
April 2013 – 2014
Account Receivable/Debt Collector
Urban (in office)
Fulltime employment
 To provide financial, clerical and administrative services to ensure efficient, timely and accurate payment
of accounts
 Maintain up to date billing system (SAP)
 Generate and email or post out statements and invoices
 Follow up on collection and allocation of payments (debt collection)
 Record customer activities accurately and enter into data system
 Perform account and bank reconciliations
 Research and resolve payment discrepancies
 Monitor customer account details for non payments, delayed payments and other irregularities
 Generate age analysis
 Review AR aging to ensure compliance
 Maintain account receivable customer files and records
 Process credit card payment
 Prepare bank deposits
 Investigate and resolve customer queries
 Process adjustments
 Organise a recovery systems and initiate collection efforts
 Communicate with customers via phone, email, mail or personally
 Screen all potential new customer credit applications and process these applications
 Develop emailing system for customer accounts
 Complete business credit applications
 Other duties as advised and or directed
 Update aged documentation
St. Vincent de Paul Society (NT) Inc.
October 2012 – April 2013
Manager
Urban (in office)
Fulltime employment
 Develop and implement goals and objectives for the volunteer program which reflect the mission of the
organisation
 Assess the need for volunteers to enhance program/service delivery

4.  Develop a budget
 Identify volunteer assignments that provide meaningful work for volunteers
 Promote the volunteer program to gain community support for the volunteer program and organisation
 Orient volunteers to increase their understanding of the organisation, it’s clients, it’s services and the role
and responsibilities of the volunteers
 Train staff to work effectively with volunteers
 Ensure that volunteer check in procedures are followed and records of volunteer hours are maintained
 Ensure that volunteers receive an appropriate level of supervision
 Apply conflict resolution among clients, staff and volunteers
 Establish and implement a process for evaluating the contribution of individual volunteers
 Evaluate the risk associated with each volunteer and take appropriate action to control the risks associated
with the program or service
 Ensure the volunteers work in a safe, healthy and supportive environment in accordance with all appropriate
legislation and regulations
 All retail and warehouse operations
 Generating monthly reports and reports to Council
 Create spreadsheets for accurate data collection
 All financial recording and reporting
 Correlation and storage of highly sensitive and confidential information
 Oversee ER operations as well a train volunteers in the usage of referral systems to meet contractual and
ongoing funding requirements.
Waltja Tjutangku Palyapayi
January 2011 – 2013
RTO/AQF/AQSA Compliance, Program Support/Administration, ERF & Asset Data Input,
Money Management Program (MMP) Administration & Resource Development, Staff
Professional Development, Mentoring & Training
Urban/Remote
Fulltime employment
 Develop and co-ordinate procedures, in consultation with the Manager, to ensure that Waltja is compliant
with Australian Skills Quality Authority (ASQA) Australian Qualifications Framework (AQF) Conditions,
Standards & Requirements for Registered Training Organisations (RTO’s).
 Receive and respond appropriately to Waltja’s RTO and other training correspondence, in consultation with
Manager.
 Fulfill reporting requirements to NT Training Authority as defined in ASQA RTO Conditions and Standards
including AVETMISS reporting and ASQA self-assessments.
 Maintain and continuously improve Waltja’s RTO policies, procedures, records and promotional material.
 Undertake professional development as required to maintain and upgrade work skills and knowledge
 Identify staff training and professional development needs, and assist with sourcing appropriate training
and support for staff.
 Coordinate the collection and evaluation of client and stakeholder feedback and satisfaction data with
regard to Waltja training services. Make recommendations to Waltja Management in relation to continuous
improvement.
 Assist in program development and the preparation of training and funding proposals, as directed by
Waltja Management.
 Prepare or oversee the preparation of reports, correspondence and other relevant training documentation
including reports to Waltja Directors and funding bodies
 Continue to update knowledge of national and local training issues for Aboriginal people, training service
delivery options and specific program funding opportunities, and to inform Waltja Management of relevant
issues.
 Encourage Aboriginal people's participation in decision-making at all levels, and strengthen and support
community links and regional networking.
 Represent Waltja at conferences, seminars, meetings, and committees and in other community forums
relevant to training issues.
 Comply with the Waltja Code of Conduct and the Waltja RTO Code of Practice.
 Assist with the organisation of transportation, accommodation & meals of community members to
workshops and Waltja AGMs
 Apply developmental procedures that are easily applied to the different programs within Waltja, to assist
with gaining information that is critical in sustaining required contractual requirements for these programs
 Train staff members in the correct usage and practices of these policies and procedures, one to one or in a
group environment.
 Develop key tools for easier implementation of correct information gathering. Ie: Vehicle & Travel cost
forms, program reporting, ERF usage and distribution, Staff training documentation, RTO training
information packs for new and returning student, development of service provider information guide with
in depth information on services provided and or what could be negotiated with the service provider,
development of an Asset registry including a tracking system.
 Assist other staff members develop and apply new systems that enables maximum achievement and
output in their program or administration area
 Train staff in the use of referrals to other service providers when using ER funding.
 Develop ER documents to enable accurate and transparent transactions in accordance with funding.
 Build an Asset Registry and develop documentation for staff to use and Manager and Directors to
understand when and where funding had been dispersed or assets was to be replaced.

5. Waltja Tjutangku Palyapayi
February 2010 – December 2010
Site Manager Job Services Australia
Urban/Remote
Full time employment
Non Contract
 To develop and implement training to support and educate JSA staffs knowledge in remote location
delivery practises in Central Australia (furthest outreach 400ks for Alice Springs) and to encourage staff to
raise work performance/standards to enable JSA to meet contractual requirements.
 To recover debts and raise KPI’s after unprofessional conduct of JSA DEEWR contract
 Rebuild relationships with Indigenous community members, CDEP Coordinators, Shire Service Managers
and General Business Managers to enable future alliances.
Contract 3 JSA Sites
 Rebuild JSA program in order to obtain quality results and outcomes from 1& 2 star rating to 2 x 5 star &
1 x 4 star ratings.
 Direct JSA staff in all areas of delivery of JSA to allocated remote communities
 Develop programs for Indigenous unemployed clients in conjunction with other educational service
provider to enable access to personal development and/or skills upgrading for clients as per contractual
requirements and or employee requirements
 Work towards client independence at all levels to attempt to get client completely or partially independent,
off Centrelink payments.
 Assist clients with remaining compliant with their obligations to continue to be in receipt of Centrelink
payment
 Work closely with other service providers to negotiate and or mediate on the clients behalf, to ensure
client is assessed correct levels of assistance.
 Communicate effectively with Centrelink and other service providers to achieve the best possible outcome
for all clients.
 Develop and implement improvement goals for JSA staff through closely monitoring work output and early
identification of problem areas.
 Same as Team Leader position description below.
JobFind Centre, Alice Springs, Northern Territory
August 2007 – February 2010
Employment and Training Consultant Team Leader, Staff Training, Development of Resources for
improved service delivery.
Urban/Remote
Full time employment
 To ensure ethical, high quality service is provided and maintained in accordance with Jobfind
minimum standards of service for all programs. To lead and motivate a team towards this goal.
 Developing and maintaining professional relationships with Centrelink agent, IEC’s, JCA’s, ICC’s, NAAC
provider, referring CWC JN provider’s, DEEWR and other networking with other relevant agencies to
maximise commencement opportunities.
 Ongoing planning and development of delivery of services within to ensure continued opportunities to
commence eligible Jobseekers into programs via direct registration
 Achieve results without compromising personal and company integrity
 Identify suitable labour market opportunities within the local area and appropriately updating
jobseekers skills for these positions
 Encourage and motivate Jobseekers through appropriate activities to find their own employment
 Evenly allocate new referrals to ETA’s
 KPI3 – Meet with Manager when report is released to discuss course of action, take appropriate action
and work with ETA’s to develop steps to improve KPI3 data, follow up and ensure agreed actions are
taken
 Notice board management
Appointments Required – Ensure this board is cleared daily and ETA’s attempt to book
appointments via phone rather than via appointment letter:
- Results due – Ensure that it is always empty as ETA’s should be recording appointment
results on the same day
- Inactivation Tabs – Identify newly inactivated participants in order to capture PAP’s
- Job Placement Tab – Check Job Placements to ensure they have all been captured by the
ESC’s – PSP
 Monitor all staff training and implement strategies to develop accountability and transparency with
training individually or in a group setting.
 Assist Regional (NT) Coordinator with internal auditing of files to ensure JSA remained within the
contractual requirements
 Report findings to Coordinator to enable staff training to be developed accordingly
 Perform performance reviews with all staff, quarterly.
 Implement team building to enable ETA’s to work smartly and access information sharing strategies

6.  Stream 4 specialized Consultant dealing with Indigenous & Non Indigenous Jobseekers with multiple
barriers to employment, training and personal development, including Mental Health, Disabled (DSP),
Substance Abuse, Domestic Violence, vulnerable & Youth.
 Provide support while assisting to explore alternatives with clients who experience difficulties with
alcohol and/or drugs, disabilities and mental health issues
 Assess risks and provide intensive short-term crisis counseling (BIC) and or refer to appropriate
service provider to actively assist and support client
 Deal with clients who are under the influence or alcohol and/or drugs
 Provide information and support on health, well-being and parenting
 Provide emergency response to individuals at risk of self-harm or suicide
 Act as an advocate on behalf of clients
 Implement training schedules and programs to assist Stream 4 clients gain independence, achieve
personal outcomes that enhance self esteem and confidence and allow the client to become pro active
in their own self development plan
 Work closely with RTO’s to implement and if possible modify Indigenous- focused training programs
suited to our client’s LLN and skill levels.
 Actively gain support from Mentors working within training programs to monitor clients effectively to
enable every possible change of success in completion of training and or studies
 Work with other organisations to assist with accommodation during study periods for clients that are
homeless or in need of accommodation for extended periods of time, including remote clients
 Implement and assist with the development of a LLN program suitable for Indigenous clients
 Scan pending list daily and actively engage JS with sign up appointment
 Facilitate a motivating environment for Jobseeker to encourage self initiated action, specifically in
them finding their own employment
 Motivate and encourage Jobseeker to actively seek positive outcomes
 Co-ordinate access to agreed identified activities to reduce barriers to employment, including training,
licences, equipment and facilitation programs in accordance with guidelines
 Refer job ready Jobseekers to vacancies
 Identify candidates skills and experience for appropriate job matching
 Case manage in excess of 100 Jobseekers with over 98% Stream 4
 Assist Jobseeker in gaining employment by reviewing resumes, application preparation and interview
techniques
 Ensure quality case management through continued improvement
 Ensure all staff are able to conform to compliance guidelines as stated in contract by DEEWR, with
correct data & file entries on a daily basis.
 Data entries into Jobfind and DEEWR systems to keep Jobseekers file up to date and accurate.
 Liaise with other Government, NGO’s and Educational Organisations to ensure Jobseeker have the
best possible opportunity to sustain long term employment
Alice Springs Aboriginal Urban Housing, Alice Springs, Northern Territory
2005 – 2007
Client Coordinator Urban/Remote
Full time employment
All duties of Client Liaison Officer and including:
 Work under extreme pressure and in volatile situations using initiative for a positive outcome for the
clients represented
 Provide ongoing staff training and support
 Scheduling of Field Officers timetables and daily duties, both in office and out in the field
 Case Management of clients in crisis, whilst maintaining client confidence and respect at all times.
 Overall office and client management
 Establish interpersonal and cross cultural communication skills, proven ability to apply mediation,
negotiation and conflict resolution skills in a sensitive and flexible manner in situations involving
clients with special/complex needs.
 Ability to interpret policy and legislation and provide accurate advice.
 High level oral and written communication skills, excellent organisational and self-management skills,
and the ability to think laterally and demonstrate initiative.
 Use Government IT systems
 Represent Indigenous clients when dealing with Government & NGO organisations to ensure highest
possible support for clients in crisis
 Work with local Government to actively seek solutions for Indigenous clients
 Refer to appropriate and dual service with other service providers to ensure optimum outcome for
families in crisis
 Negotiate with Government to provide assistance to Indigenous clients when faced with crisis or
possible eviction
 Prepare court documentation evidence to assist Indigenous clients facing legal issues
 Translate Government policy and procedures to Indigenous clients to enable best possible chances of
tenancy success
 Assist with programs development to enable to Indigenous clients to become successful tenants
 Develop relationships with local businesses to enable successful tenancies (ie: Maintenance to
dwelling damaged extensively)
 Assist with the implementation of a trust fund to enable clients save for bond deposit, white goods &
maintenance to dwelling if required
 Liaise closely with Indigenous support organisations to ensure highest level of assistance availability
for clients
 Create excellent relationship with local and remote health services to enable Indigenous client who are
unwell and or disabled to be assisted as required

7.  Monitor assistance given to clients by other organisations to ensure clients are well cared for and
assist them with any grievances that they may have concerning their well being
 Address, monitor and implement strategies to assist client over come anti social behavior issues
 Established interpersonal and cross cultural communication skills, exhibit the ability to apply
mediation, negotiation and conflict resolution skills in a culturally sensitive and flexible manner in
situations involving clients with special/complex needs.
 Apply a high level of oral and written communication skills, excellent organisational and self
management skills, the ability to think laterally and demonstrate initiative to resolve issues
 Provide ongoing staff support and training
 Overall client and office management
 Monthly statistic report to Manager and ASAUHA board
 Attend monthly meetings with board to inform and update on activities, new programs, partnerships
and possible new relationship development strategies
 Assist clients with lodgment of Tenancy, Bond and Priority housing applications
 Locate clients throughout Australia who have lodged previous Tenancy applications and are now due
to be housed
Education
 School of the Air 1966 – 1967 – Tieyon Station, NT
 Boarder at St. Phillips College from 1968 – 1977
 Primary – Traegar Park Primary School
 Alice Springs High School Year 11 pass 1974 - 1977
 Julie Cahill Institute of Beauty Diploma
 Various Computer application training at ASSET
 OH&S to Australian Standards
 Mental Health Awareness workshop
 Anti Social Behavior legislation
 Update on new legislation of Anti-Social Behavior
 Restricted Premise lodgment including legalities
 Aboriginal Cultural Awareness Program
 Certificate IV Employment Services
 Diploma Human Resources – Commenced
 Working with Demanding and Complex Clients
 Family Safety Framework
 Defusing Explosive Situations
 Responding well to demanding behavior
Reference Professional
Name: Kate Lawrence
Position: Programs Manager
Phone: 08 8953 4488
Mobile: 0459 903 949
Name: Lisa Joy
Position: Manager Housing Operations
Phone: 08 89 515 344
Mob: W: 0457 924 339 P: 0412 729 894
Name: Sheryl Symes
Position: SLA Contact Manager
Phone: 08 89 515 344
Mob: 0400 022 412