Debasree Roy has over 13 years of experience as an Enterprise Application Delivery Manager, primarily in SAP MM and ABAP. She currently works as a Program Delivery Manager at IBM India, managing a team of 40 employees and large application delivery contracts worth $15-30M. She has a Master's in Computer Applications and Bachelor's in Mathematics. Her experience includes managing SAP R3, ECC, BI, and Microsoft Dynamics implementations, as well as application management services.

1. Ms Debasree Roy
~ Contact: +91 98308 25297// ~ E-Mail : debaroy@rediffmail.com
Results-driven experienced Enterprise Application Delivery Manager with 13+ years of experience
EDUCATIONAL CREDENTIALS
Masters in Computer Applications (MCA) from Kalyani University, West Bengal, India - 2003
Bachelor of Science (Mathematics) from University of Kolkata, West Bengal, India – 1998
Small Industries Management Application Program - certificate program from IISWBM
Kolkata, West Bengal , India in 1999
EXECUTIVE SUMMARY
Debasree works as Program Delivery Manager with primary skill set in SAP MM and ABAP
technical domain in IBM India Pvt Ltd for last 13+ years in different roles in client delivery
model.
Majority of the clients serviced has been in Consumer Goods sector including Nestle, Godrej
Consumer Product India, and PepsiCo India, British American Tobacco, Philippe Morris
International and others.
Experienced in managing large application delivery contracts worth 15 - 30 M $ and 5 years’
duration.
Comfortable with senior stakeholder interactions with client IT VP and his direct reports.
Excellent analytical, communication, presentation and negotiation skills with cross-functional
organizations, customers and executive management.
Proficient in several Application development (AD) engagements and Application management
services (AMS) domain for SAP R3, SAP ECC, SAP BI, and Microsoft Dynamics.
For the last 5 years, managing Indian clients end to end, with overall responsibility for
managing scope, cost, schedule, quality, resourcing, P&L, Innovations and automations and
contractual KPI’s against penalty framework.
Experienced with different contracting models like T&M, FB, Outcome based and others.
Demonstrated Out-of-box thinking for Process Optimization, Support on Demand, Trouble
Shooting & Root Cause Analysis, Self-Driven personality, Strong People Manager, Networking
ability, highly energetic.
Leads a team of 40 + IBM employees and responsible for their performance evaluation,
appraisals, people career progression, mentoring etc.
Has work experience in other Geographies such as France, Switzerland, and UK. and
comfortable in handling cross cultural clients and employees.
She has been with IBM for the past 13 + years.
AWARDS & ACHIEVEMENTS
Service Excellence Award in 2016 – Distribution sector for outstanding effort and
remarkable contribution to the success of IBM.
Eminence and Excellence Awards 2013 - Orion Award by Director – SAP Service line.
Service Excellence Award in 2012– Distribution sector for outstanding effort and
remarkable contribution to the success of IBM.

2. EXPERIENCE & ACCOMPLISHMENTS
Program & Project Manager (April 2014 – Till date)
Industry : Consumer Product Goods (CPG)
Client : Leading Indian Consumer Goods Company
Role : Program manager for Application maintenance and support (AMS) for SAP
ECC, SAP BI, Small enhancement Projects, Implementation project through
Roll-out model in Microsoft Dynamics, Testing project, Upgrade project.
Debasree manages the fixed price AMS contract of 5 years’ duration worth 55 crores INR,
comprising a team of 45 FTEs across multiple locations in IBM India. My counterparts and
Primary stakeholders from the clients are IT AVP and VP, located at Mumbai, catering support
functions in the production system for L1, L2 and L3 support of 12 countries in different
geographic locations for client business.
My primary responsibilities include:
Program Leadership
Provide leadership in the development, testing and implementation of all new/upgraded
information systems via Systems Implementation Policies and Standards.
Responsible for Accurate forecast on revenue, head count, profitability, margins, bill rates
and utilization, and reconciliation of actuals against forecast. Manage to target GP%,
Band mix %, Graduate Hire %age, Utilization%. Meet expectations for Get- slim, Job
rotations.
Partner and collaborate with stakeholders to define business and system requirements and
implement appropriate technology solutions.
People Leadership & Innovation
Manage 45 IBM staff including recruitment, supervision, scheduling, development,
evaluation and disciplinary actions.
Continual Innovation aimed at reducing of cost of delivery bring about high degrees of
industrialization, delivery process standardization and reuse across the SDLC lifecycle.
Automation tools, RCA.
Delivery Manager (Product and project Quality for SAP ECC 6.0 Implementation and
application support, November 2011 - August 2014) of team-size 180.
Industry : Consumer Product Goods (CPG)
Client : Leading Consumer Goods Company HQ in Switzerland
Program objective for the client is to enforce “Global Business Excellence” through
implementation of harmonized Business Excellence Best Practices and of Data Standards and
Data Management, implementation of standardized information systems and technology, build
successive versions of a global template that will be rolled out with increasing functionality
and localize the global template at a regional/market level and deploy rapidly within individual
markets.
Managed Quality service for Globe offshore Custom Development team of size 180 ,
which was one of the key factors for improved customer delight index .KPI
excellence has been a major attribution for winning the RFP and contract renewal for
Custom Development deployment space in 2014 ,for 35 M USD .
Project integration for 5 different services lines in the master project account like ETL
& SAP BODs, CRM functional, Automation regression Testing, ABAP CD deployment
and CD sustain, XI mapping for Project planning document, Tailoring decision

3. document, change management and configuration management, Internal process and
product reviews, communication management planning.
Develop and execute strategy for continuous improvement of service quality and
delight internal and external stakeholders, through continuous improvement plans and
executions.
Experience in pre-sales activities including RFI, proposals, ORALS and participation in
customer workshops. Drive account growth by pursuing new opportunities with
customer.
Periodic Monitoring on actuals against baselines and accordingly proposing on re-
baselining and growth in existing team, leading PCRs and higher revenue.
SAP Technical delivery Manager – SAP ECC 6.0
Industry : Travel and Transport (T&T)
Client : Global leader in container shipping and ports HQ in Copenhagen,
Denmark.
1. Technical Delivery management through project planning, resource planning, shift
planning, quality planning, configuration management planning, risk management and
mitigation, hyper care planning, Cost planning and invoicing.
2. Execution and monitoring deliverables for ABAP, PI and MQ for market roll outs and
upgrade projects in FACT.
OTHER CONSULTING ROLES
SAP Project Manager in Application support (April 2014 – June 2015), SAP ABAP Lead (Jan ’10
– Feb’ 11), SAP delivery lead (July ’08 – Sep’ 09), SAP techno functional consultant
(Aug’ 03 – June 08) in several international projects at offshore and onsite in CPG Industry.
Responsible for all offshore deliverables for market rollouts and market implementations.
Working closely with Change Control Board and Change Management team.
Continual Innovation aimed at reducing of cost of delivery bring about high degrees of
industrialization, delivery process standardization and reuse across the SDLC lifecycle.
Automation tools, RCA
Communicated and worked in collaboration with Clients’ leadership team and technical
team for all challenges during go live and hyper care.
Niche areas like Product hierarchy, CIN, Excise return solution, are appreciated by client.
Team organization in terms of knowledge management for business processes, taking QA
sessions on commonly occurring defects in codes, sharing tips and tricks to write
performance tuned codes.
At onshore lead role, coordination with offshore custom development team, SAP functional
team and Middleware team to assign the work and integrate at testing phase. Starting
estimation and delivery commitments, tracking and monitoring utilizations of resources
and quality of deliverables, fixing test problem within SLA.