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DEEPAKHOSLA
Mobile: 09811920289 ~ E-Mail: deepa1_khosla@yahoo.com
HUMAN RESOURCE MANAGEMENT PROFESSIONAL
“Evangelising HR initiatives to realize bottom line results and enhance employee engagement”
“Defining HR strategy consistent with business challenges and implementing robust HR processes“
Preferred Location: Delhi- NCR & Asia Pacific
Profile Summary
 A dynamic HR professional with rich experience of over 15 years(comprising of nearly 7.5 years in HR)
 Abilities in devising & effectuating HR, policies, systems & practices; ensuring smooth running as well as enhancement
of global centralized HR process operations along with introduction of right practices in alignment with business
 Domain expertise in partnering with Global Talent Management and preparing succession plans and evaluating/
acquiring the best talent pool
 Demonstrated abilities in effectuating the performance management system; managing appraisal process across the
levels linked to reward management and career growth
 Key Driver of Change Management and OD plans/ processes that were successfully implemented for reasons as diverse
as streamlining Operations, building employee morale, controlling attrition and building committed teams
 Effective leader with excellent motivational skills to sustain growth momentum while motivating peak individual
performances
Core Competencies:
Human Resource Management
Training and Development
Employee Relations and Retention
Policy and Development
Team Management
Manpower Planning
Organizational Development
Performance Management
General Administration
Notable Accomplishments across the Career
Track record of handling two independent sites with employee strength 5000+ for the past one year comprising of 3
Managers, 1 HR Generalist and 20 HR Executive
Designed winning strategies in order to motivate employees, moulding them into good corporate and social citizens and
guiding them towards the achievement of organizational objectives& SLA for operational excellence
Merit of being selected as Lead HRIS for project on Workday for Pan India.
Exceptionally well-organized, with a track record in reviewing compensations & benefit plans, reward & recognition
schemes, HR policies & ensuring their effective communication across organization in compliance with
labour/administrative laws
Nominated for various innovative Future Leader Training/ Lap Training Program
Recognised as QPC (Quality Plus Contributor)
Recipient of the following Best Performance Awards:
 Best SR Manager Award of the Q3, 2011
Organizational Experience
Since Feb’02 working with Convergys, Gurgaon
Growth Path
Team Leader Operations Feb’02 to Jun’04
Manager Operations Jul’04 to Sep’08
HR Business partner-Manager role Oct 2008-July 2010
Sr. Manager HR: Business Partner & Employee Management Lead Since Jul’10 till date.
KEY RESULT AREAS
As Sr. Manager HR: Business Partner & Employee Management Lead
 Overseeing Manpower Planning & Talent Acquisition, Organization Capability Building, Employee Cost, Performance
Management, Employee Branding, etc.
 Conducting bi-annual talent calibration exercise and talent discussions at PAN India level with Site Directors and the Sr.
Directors
 Managing the yearly performance appraisal cyclefrom goal setting to yearly appraisals
 Involved in selecting, training, developing, and managing performance of direct reports in area of specialty; and
mentoring, coordinating, planning, and providing direction for work group(s) in accordance with the organizations
policies and applicable legal requirements
 Overseeing on-boarding, induction, onsite inclusivity, advancement planning, communication calendars, IR issues, etc.
 Maintaining EWS compliance and efficiency at site level
As Manager Operations
 Worked as per quality standards for various operational areas to facilitate a high-quality customer experience, while
adhering to the Service Level Agreements (SLA)
 Analyzed performance results and implemented department improvements
 Resolved escalated customer complaints
 Accountable for workforce management and strategic implementation organization
 Maximized cost to revenue generated and as per budgetary measurements
 Involved in development, maintenance and testing of the project's business continuity plan
HIGHLIGHTS
 Merit of designing yearly EE site plan; diving R&R, fun@ work, festive celebrations, town halls, quizzes, sports, offsite,
team synergy activities, etc.
Previous Experience
Feb’01 to Feb’02 worked with Wipro Spectramind Services Ltd., Delhi as Technical support Officer
Feb’00 to Feb’01 worked with Dalmiya Resorts International Pvt. Ltd., Delhi as Senior Cleint Servicing Executive
Certification
 Certified from Ma Foi on Competency Based Training
Academic Details
2003 Professional Diploma in Human Resources from AIMA
1999 PGDBM-Post Graduate Diploma in Business Management from IIMT, Noida
1997 B.A. (Hons.) in Geography and Sociology from Ravenshaw College, Odisha
1994 12thfrom Utkal University, Orissa
Personal Details
Date of Birth: 3rdNovember 1975
Present Address : E-68, 2nd Floor, Ekta Aptts., Saket, New Delhi-110017
Languages Known: Hindi & English

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deepa 10

  • 1. DEEPAKHOSLA Mobile: 09811920289 ~ E-Mail: deepa1_khosla@yahoo.com HUMAN RESOURCE MANAGEMENT PROFESSIONAL “Evangelising HR initiatives to realize bottom line results and enhance employee engagement” “Defining HR strategy consistent with business challenges and implementing robust HR processes“ Preferred Location: Delhi- NCR & Asia Pacific Profile Summary  A dynamic HR professional with rich experience of over 15 years(comprising of nearly 7.5 years in HR)  Abilities in devising & effectuating HR, policies, systems & practices; ensuring smooth running as well as enhancement of global centralized HR process operations along with introduction of right practices in alignment with business  Domain expertise in partnering with Global Talent Management and preparing succession plans and evaluating/ acquiring the best talent pool  Demonstrated abilities in effectuating the performance management system; managing appraisal process across the levels linked to reward management and career growth  Key Driver of Change Management and OD plans/ processes that were successfully implemented for reasons as diverse as streamlining Operations, building employee morale, controlling attrition and building committed teams  Effective leader with excellent motivational skills to sustain growth momentum while motivating peak individual performances Core Competencies: Human Resource Management Training and Development Employee Relations and Retention Policy and Development Team Management Manpower Planning Organizational Development Performance Management General Administration Notable Accomplishments across the Career Track record of handling two independent sites with employee strength 5000+ for the past one year comprising of 3 Managers, 1 HR Generalist and 20 HR Executive Designed winning strategies in order to motivate employees, moulding them into good corporate and social citizens and guiding them towards the achievement of organizational objectives& SLA for operational excellence Merit of being selected as Lead HRIS for project on Workday for Pan India. Exceptionally well-organized, with a track record in reviewing compensations & benefit plans, reward & recognition schemes, HR policies & ensuring their effective communication across organization in compliance with labour/administrative laws Nominated for various innovative Future Leader Training/ Lap Training Program Recognised as QPC (Quality Plus Contributor) Recipient of the following Best Performance Awards:  Best SR Manager Award of the Q3, 2011 Organizational Experience Since Feb’02 working with Convergys, Gurgaon Growth Path Team Leader Operations Feb’02 to Jun’04 Manager Operations Jul’04 to Sep’08 HR Business partner-Manager role Oct 2008-July 2010
  • 2. Sr. Manager HR: Business Partner & Employee Management Lead Since Jul’10 till date. KEY RESULT AREAS As Sr. Manager HR: Business Partner & Employee Management Lead  Overseeing Manpower Planning & Talent Acquisition, Organization Capability Building, Employee Cost, Performance Management, Employee Branding, etc.  Conducting bi-annual talent calibration exercise and talent discussions at PAN India level with Site Directors and the Sr. Directors  Managing the yearly performance appraisal cyclefrom goal setting to yearly appraisals  Involved in selecting, training, developing, and managing performance of direct reports in area of specialty; and mentoring, coordinating, planning, and providing direction for work group(s) in accordance with the organizations policies and applicable legal requirements  Overseeing on-boarding, induction, onsite inclusivity, advancement planning, communication calendars, IR issues, etc.  Maintaining EWS compliance and efficiency at site level As Manager Operations  Worked as per quality standards for various operational areas to facilitate a high-quality customer experience, while adhering to the Service Level Agreements (SLA)  Analyzed performance results and implemented department improvements  Resolved escalated customer complaints  Accountable for workforce management and strategic implementation organization  Maximized cost to revenue generated and as per budgetary measurements  Involved in development, maintenance and testing of the project's business continuity plan HIGHLIGHTS  Merit of designing yearly EE site plan; diving R&R, fun@ work, festive celebrations, town halls, quizzes, sports, offsite, team synergy activities, etc. Previous Experience Feb’01 to Feb’02 worked with Wipro Spectramind Services Ltd., Delhi as Technical support Officer Feb’00 to Feb’01 worked with Dalmiya Resorts International Pvt. Ltd., Delhi as Senior Cleint Servicing Executive Certification  Certified from Ma Foi on Competency Based Training Academic Details 2003 Professional Diploma in Human Resources from AIMA 1999 PGDBM-Post Graduate Diploma in Business Management from IIMT, Noida 1997 B.A. (Hons.) in Geography and Sociology from Ravenshaw College, Odisha 1994 12thfrom Utkal University, Orissa Personal Details Date of Birth: 3rdNovember 1975 Present Address : E-68, 2nd Floor, Ekta Aptts., Saket, New Delhi-110017 Languages Known: Hindi & English