Deepak Selvaratnam
1 SlideShare 18 Abonné
Personal Information
Entreprise/Lieu de travail
Auckland, New Zealand New Zealand
Profession
Director at CustomerServicesAudit
Secteur d’activité
Technology / Software / Internet
Site Web
http://www.customerservicesaudit.com/
Coordonnées
Mots-clés
customer service best practices leadership training change customer services audit snapshotz agent abuse cx mental health abuse digital transformation customer service head cdo cto cio director ceo technology transformation change management contact center best practice online business retail financial services performance governance government digital customer service strategy strategy customer service management assessment trust communication success management team quality supervisor audit customer experience benchmarking saas leadership qualities flawed communication
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Say NO to customer abuse of frontline customer service agents 3 steps to take

il y a 2 ans • 8 Vues
Personal Information
Entreprise/Lieu de travail
Auckland, New Zealand New Zealand
Profession
Director at CustomerServicesAudit
Secteur d’activité
Technology / Software / Internet
Site Web
http://www.customerservicesaudit.com/
Mots-clés
customer service best practices leadership training change customer services audit snapshotz agent abuse cx mental health abuse digital transformation customer service head cdo cto cio director ceo technology transformation change management contact center best practice online business retail financial services performance governance government digital customer service strategy strategy customer service management assessment trust communication success management team quality supervisor audit customer experience benchmarking saas leadership qualities flawed communication
Tout plus