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Community 2.0

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The keys to creating and nurturing an online community for associations

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Community 2.0

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  3. 3. Community – we all know it, not a new concept for us, new way to experience itSocial media changes in ways people associate, new opportunities for relationship-building & learningCommunity 1.0 – what you’ve always hadFostering that same sense of community online – 2.0 3
  4. 4. Building a community – barn raising, many hands, helping each other achieve our goalsImage: http://www.flickr.com/photos/cindy47452/3682879190/ 4
  5. 5. Image: http://www.flickr.com/photos/redjar/114194621/ 5
  6. 6. What do these collections of people have in common? 6
  7. 7. Image: http://www.flickr.com/photos/kitpfish/941171137/ 7
  8. 8. What are some of the communities you belong to?Image: http://www.flickr.com/photos/dennetmint/4988241167/ 8
  9. 9. Collaboration – can also mean a common action, working for a causeFun = different meanings depending on age. Remember, museums can be fun too. 9
  10. 10. Integration of F2F & online is key. Online interactions pave the way for real life meet-ups. 10
  11. 11. Safe and trusted –guidelines provide community covenantResponsive – feedback, nimble – evolving, make changes (those without budgetary implications or needing board approval) 11
  12. 12. Goals:• Build and nurture a welcoming and inclusive community supporting the professional needs of members.• Develop scientific and technical content and expertise.• Support leadership development. 12
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  14. 14. Onboarding = helping new employees become productive members of an organization, more than just orientation, extends beyond first few dayshttp://en.wikipedia.org/wiki/Onboarding 14
  15. 15. #1 in Plan of Activities: key member segments, how you define themDiscuss POA – living doc, serves as way to keep on track as well as a reporting tool at end of yearLevels of IFT involvement - highly involved like you participating members mailbox members at risk members 15
  16. 16. Onsite – mix of divisions at table – good – discuss together, learn from each otherVirtual – same exercise – frame of mind to know what this community needs to offerReview –common ones across divisions at each table, get virtual inputHow do you get to know your members better?• Staff has demographic data.• Listen to conversations.• Poll – beware survey fatigue• Ask – check in with them, one by one. 16
  17. 17. Reason for exercises:• Have awareness and understanding of the various member types within your division, different needs, challenges• Understand the value of this community and the solutions it will provide to those types -- you’re the salespeople 17
  18. 18. Quality of interaction, not quantity. Small vibrant community WOM.Start small. Easier to focus on one niche’s needs, pain points – understand what might motivate them.Most effective method – personal invites.Seed social media outposts with breadcrumbs to community/homebase – snippets of discussions, or links to resourcesWOM more champions 18
  19. 19. Cherish your lurkers, they may not participate (yet!), but they help market the community. 19
  20. 20. Annual meeting 3 months away, good oppty to bring meeting to community and vice versa.Think about ideas for future meetings.Benefit of community – easier to meet new people online, breaks ice for real life meetings.Demonstrations, orientations (one-on-one)Extending the conference experience• Continuing discussion online – weekly series after conference• Reporter in each session – takeaways in community, cross-market elsewhere – daily news• Special appearances by speakers/authors – before and afterPerks for community members – buzz - sponsored• Meet-up for early adopters – only advertise within community• Community loungeExercise – ideas on incentives - what level of gift certificate would prompt them to participate ($10, $15, $25 or $50) and what other types of recognition or outreach could encourage contributors? 20
  21. 21. Will highlight sessions (and related IFT resources) pertaining to our 11 Key Focus Areas & Core SciencesPlace for attendees to meet up, make new connections, etc.Will have a concierge in this center to help attendees plan their schedule. 21
  22. 22. Once awareness is created, or profile is created, not enough - need to encourage regular participation -- challenge 22
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  24. 24. Exercise analogy – value, priority, give yourself the tools to make it a habit 24
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  26. 26. Motivations come into play with establishing habits – think about howthese might work with your persona • Fulfillment of needs, ROI, gain - transformational experience (church, Marines, AA) • Altruism, greater good • Reputation, status, influence • Club, belonging, social connectedness, membership • Feel good, shared emotional connectionDiscussion – virtual too – how are you going to make the community a habit, overcoming time hurdle? 26
  27. 27. Not enough content/discussions – perceived value 27
  28. 28. Can’t find the relationships they wantNot enough participants/influencersToo few committed championsDon’t know how to network, few do - vendors who depend on it are often the most awkward, focusing on sales, not relationshipsListen, ask questions, it’s easy to talk about yourself, resist unless askedMeeting online makes this process easier, breaks the ice, you know a bit about the other personTonight – would be easy to only hang out with those you already know, but make a point to meet a few new people – you have a lot to talk about• How you’ll make community a habit, what type of activity will draw people in• Alum questions – best thing about college years, your favorite class or professor/why• 1st concert 28
  29. 29. Avoid this common association “country club” syndrome – new members feel like it’s too cliquey, or only the “popular kids.”Community – way to get mailbox members involved. 29
  30. 30. Image: http://www.flickr.com/photos/mrs_logic/3140123406/ 30
  31. 31. Be able to talk about “what’s in it for me,” your personal Return on Investment, and how you make it work in your life. 31
  32. 32. Discussion - #2 in plan of activities – What kind of contribution do we expect from our members? (and how do we make that easy for them, alluring to them?)Prompts to make it meaningful - create profiles, join groups, participate in a conversation, share a link, ask a questionHow to make a habit – IFT in 10 minutes/day, 30 minutes/week – video tutorials, other online helpPersonal touch - 1-1 demo, email with instructions on profile set up, suggest groups, show RSS/emails; introduce to others; follow upNewbie home - introduction forums -- help people familiarise themselves with community, ask a fun question that allows them to express their personality or interesting things about themselvesHostess – introductions, at ease, keep discussion livelyProvide scaffolding – yet still be open and collaborative in your sensibility or culture 32
  33. 33. Value propositionSchedule prompts return to community, part of routineFeedback, evolving, learn as go 33
  34. 34. Encourage your fans – those who contribute, who market, who participateImage: http://www.flickr.com/photos/17251027@N00/2191441084 34
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  36. 36. Goal – IFT is this community, virtual associationRecognition and thanking is critical. Reward good behavior. Ideas on that? 36
  37. 37. Activity: Pair up – community among divisionsWork with a leader from another division after the meeting on community review & development.Review each other’s community, share tips & lessons learned. Create a plan to check-in on each other’s progress.Conference Teams (before, during, after) – integrating community and meeting, extending experienceProvocateurs – post provocative questions about cutting-edge research, processes, etc. to encourage discussionLiaisons – gather feedback from group members to learn more about their needsWelcome Wagon – welcome new members to group, check in on inactive membersRecognition – help staff identify members for recognition, send along personal thanksHosts – how members how to use community effectively, match mentors with potential mentees, or introduce likely peersAmbassadors – “seed” official and unofficial outposts with “breadcrumbs” from the community – snippets of discussion – blurbs that will lure members to community 37
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