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Deloitte's global cost survey report

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In this rapidly changing global business environment—where cost is a true strategic differentiator—Deloitte’s first global cost management survey report provides an inside look at the practices and trends currently shaping the future of business, with detailed insights from more than 1,000 C-level executives and senior management in four major regions: the United States (US), Latin America (LATAM), Europe (EU), and Asia Pacific (APAC). http://deloi.tt/2kUWuaw

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Deloitte's global cost survey report

  1. 1. Cost management insights from 1,000+ senior executives around the globe In light of high cost reduction program failure rates, organizations should be taking seriously the exponential technologies that drive digital disruption as a key factor that can boost efficiency and effectiveness, enable new business models, and help systemically reduce costs and improve margins. Tactical cost management approaches typically yield cost savings of less than 10%. As such, many companies would be better served by applying approaches that are more strategic and thus more likely to deliver greater savings. Deloitte can help organizations design a margin improvement playbook that aligns with its future needs and market position and converges advanced/next-gen digital solutions to support multiple value levers. Explore additional findings, including region-specific analysis, at www.deloitte.com/us/thriveglobal Contact us: Omar Aguilar Principal, Global Strategic Cost Transformation practice leader Deloitte Consulting LLP oaguilar@deloitte.com Faisal Shaikh Principal, US Strategic Cost Transformation practice leader Deloitte Consulting LLP fshaikh@deloitte.com Cost solutions: Current state and future potential Maturity Cost reduction potential Current or expected time to results Maximizing traditional cost levers Traditional external spend reduction levers Alternative operating models Alternative service delivery models and demand management Analytics and cognitive solutions Automation Traditional cost management: Cost categories and processes 1980 to present Structural cost management: Operating models and governance 2008 to present Advanced/next-gen cost management: Digital cost solutions 2017+ + + + - - - Years (base 2017) Years (base 2017) Years (base 2017) $ $ $ • Risk, compliance, and regulation • Organization and talent • Business performance management • Governance and change • Debt restructuring • Capital investment and divestment • Inventory optimization • Transactional working capital optimization • Pricing realization • Customer experience and channel mix • • Product portfolio innovation and rationalization Sales and marketing effectiveness • Direct/indirect cost optimization • SG&A cost management • • Service delivery execution Supply chain and manufacturing effectiveness THRIVE platform Collection of automation, cognitive, and analytics tools to help companies increase shareholder value and achieve more meaningful results faster Growth tools and accelerators Talent tools and accelerators Cost tools and accelerators Liquidity tools and accelerators Most (86%) respondents globally are likely to undertake cost reduction initiatives in the next 24 months. 80% of respondents globally expect their company’s revenues to increase over the next 24 months (6% higher than respondents who indicated their revenue actually increased over the past 24 months). Cost reduction is a global imperative Nearly half (45%) of all respondents globally indicated pursuing cost reduction targets of less than 10%, but almost two-thirds (63%) of all respondents reported failure to meet their target. Many organizations fail to meet low targets Despite implementation challenges, tactical cost actions remain predominant Approaches to manage costs over next 24 months In the face of planned cost reductions, organizations still have high expectations for growth Global 86% US LATAM EU APAC 88% 96% 83% 76% Global 63% US LATAM EU APAC 58% 67% 57% 72% 56% 56% 41% 38% 11% Failure to meet cost reduction targets Only 6% of respondents globally view digital disruption as a top external risk, but that could change very quickly given the exponential speed and impact of digital technologies. Vast majority of companies just starting to recognize impact of digital technologies Global 6% US LATAM EU APAC 15% 1% 6% 2% Digital disruption viewed as an external risk Gaining a competitive advantage (53%) Required investment in growth areas (46%) Performance of international portfolio (33%) Significant reduction in consumer demand (27%) Unfavorable cost position (26%) Decrease in liquidity and tighter credit (22%) Changed regulatory structure (30%) of respondents globally continue to rely on tactical cost actions, such as streamlining business processes and reducing external spend. 40% of respondents globally rely on strategic cost actions, such as outsourcing, centralization, and business reconfiguration. 33% Targeted actions Intensified productivity programs Cross-BU fixed-percentage cost reduction Enterprise-wide analysis Zero-based budgeting Likely to undertake cost reduction initiatives In this rapidly changing global business environment—where cost is a true strategic differentiator—Deloitte’s first global cost management survey report provides an inside look at the practices and trends cur- rently shaping the future of business, with detailed insights from more than 1,000 C-level executives and senior management in four major regions: the United States (US), Latin America (LATAM), Europe (EU), and Asia Pacific (APAC). Thriving in uncertainty in the age of digital disruption Drivers of cost reduction (Global averages) Offensive driver Defensive driver THRIVE platform Collection of automation, cognitive, and analytics tools to help companies increase shareholder value and achieve more meaningful results faster As used in this document, “Deloitte” means Deloitte Consulting, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of our legal structure. Certain services may not be available to attest clients under the rules and regulations of public accounting. Copyright ©2018 Deloitte Development LLC. All rights reserved.

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