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Making Cities Smarter:
How citizens' collective intelligence
can guide better decision making
Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Dev...
Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Dev...
Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Dev...
Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Dev...
Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Dev...
Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Dev...
Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Dev...
Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Dev...
Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Dev...
Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Dev...
Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Dev...
Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Dev...
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), it...
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Making Cities Smarter

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No city planner can match the expertise dispersed among citizens. Tapping into residents’ preferences and local knowledge can yield solutions that even the best planning can’t match. At the same time, citizens can make more effective decisions when cities fuel their collective intelligence with data.

To read more, download the full Deloitte Review article here: http://deloi.tt/2floz8F

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Making Cities Smarter

  1. 1. Making Cities Smarter: How citizens' collective intelligence can guide better decision making
  2. 2. Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 2 What would you do if you were an urban planner in charge of putting walkways in a newly built city park? A smart planner may just discover paths naturally created by foot traffic, instead of using a complicated design. Similarly, a truly smart city often leverages technology to elicit the wisdom of its citizens. Tapping into the wisdom of the crowd…
  3. 3. Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 3 Top-down or Bottom-Up Approach? Focusing exclusively on the hardware of smart cities could leads to an incomplete vision. Data science and Internet technology promise not just smarter things, but also smarter decisions. Hence, the focus may need to shift away from the top-down approach of optimizing physical infrastructure before thinking about the people in the smart city model.
  4. 4. Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 4 What would the wise planner do? Perhaps, her decision will be based on the emergent order resulting from the aggregated knowledge and preferences of the crowd “There is no logic that can be superimposed on the city; people make it, and it is to them, not buildings, that we must fit our plans.” - Jane Jacobs
  5. 5. Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 5 Digital The intersection of these three is where the real transformation can happen A possible solution? The 3Ds approach… Can enable smarter decisions, that are less centralized and more empirically informed technologies
  6. 6. Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 6 How can data help? Big Data Storage Databases Petabytes Sets Networks Information Predictive Analytics Programming Applications Data Transfer Software Systems Data extraction Datamining Examples Probability Risk Open source Reports Process Propensity matching Public Data Scoring Results Large datasets Data scientist Insights Structured data Unstructured data Computing Algorithm Insights Coding Statistical Analysis Smart cities make data publicly available to help governments, public agencies and citizens make more informed decisions City data + smart citizens = more informed decisions
  7. 7. Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 7 For instance… The New York City Department of Buildings was able to radically improve inspection efficiency using predictive analytics By inspecting the riskiest properties first, inspections had more impact. In 2015, NYC had ZERO fire deaths for the first time in 100 years! Source: FDNY Foundation
  8. 8. Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 8 How can design help? Behavioral “nudges” and the science of choice architecture believes that designs should be based on users’ psychology rather than engineer’s preferences For instance, to reduce accidents along the Lake Shore Drive in Chicago, the city created a succession of shrinking lines that give the drivers a visual illusion of speeding up, prompting them to slow down before the curve
  9. 9. Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 9 z What is the role of digital technologies? Internet and cloud computing are opening up possibilities of achieving novel forms of collective intelligence by using the concept of citizens-as-sensors Waze, a navigation app, can help drivers find the most efficient routes around the world. Users map out traffic in real time, pinpointing congestion, speed traps, and other hazards.
  10. 10. Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 10 More examples… Boston’s Street Bump app uses sensors in phones to map bumpy roads and empowers drivers to report potholes themselves. Buenos Aires’ mobile based app to register citizen complaints has reduced average time of resolution from 600 days in 2011 to 42 days in 2015*. The Smart Santander project involves 20,000 sensors to measure traffic flow, parking spaces, noise, pollution, temperature and moisture levels. * Source: smartcity.deloitte.com
  11. 11. Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 11 The ultimate transformation goal Ultimately, the aim is to adopt a people-centric design to make cities a better place to live The promise of a smart city is more than Wi-Fi hotspots and talking trashcans…
  12. 12. Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 12 To learn more, please visit Deloitte University Press Deloitte Review: Making Cities Smarter
  13. 13. Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 13 William D. Eggers Executive Director, Deloitte Center for Government Insights Deloitte Services LP +1 571 882 6585 weggers@deloitte.com Michael Greene Senior Manager Deloitte Consulting LLP +1 617-851-3064 migreene@deloitte.com Jim Guszcza Specialist Leader Deloitte Consulting LLP +1 310-883-4042 jguszcza@deloitte.com Meet the authors Share your thoughts with the hashtags #SmartCity #DeloitteReview Follow @DU_Press and @DeloitteGov on Twitter
  14. 14. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms. Copyright © 2017 Deloitte Development LLC. All rights reserved. This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by any person who relies on this publication. About Deloitte Disclaimer

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