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Mission analytics: Data-driven decision making in government

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How can government agencies better use data to improve their resource decisions? It all starts with making their mission measurable—and asking the right questions to connect operational data with mission outcomes. https://dupress.deloitte.com/dup-us-en/industry/public-sector/data-driven-decision-making-in-government.html

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Mission analytics: Data-driven decision making in government

  1. 1. Myths about Moneyball for Government
  2. 2. Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 2 Legislative and executive efforts for data-driven government have been going on for decades
  3. 3. Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 3 But data-driven decision-making in government has likely been held back by some Myths Your Data must be perfect before you start to analyze it Without “big data” you can’t do analytics Data Analytics Myth 1 Data Analytics Myth 2
  4. 4. Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 4 We’ve reached a tipping point Emerging discipline of: MISSION ANALYTICS 0 5,000 10,000 15,000 20,000 25,000 30,000 1970-71 1975-76 1980-81 1985-86 1990-91 1995-96 2000-01 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 #ofDegrees Computer and Information Sciences Mathematics and Statistics Data Science’s related master’s degree granted Emerging discipline of MISSION ANALYTICS New Tools New Skills New Data
  5. 5. Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 5 What is Mission Analytics? Mission Analytics means using contemporary data science approaches to shed light on three key questions WHAT? What is the organization’s current performance? SO WHAT? How does current performance match mission goals? WHAT IF? If resources were allocated differently, what would the effect on mission performance be? 1 2 3 Copyright © 2017 Deloitte Services LP Mission Analytics: Data-Driven Decision Making for Government 5
  6. 6. Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 6 Mission analytics improves government resource allocation in 3 ways PEOPLE Human capital is a critical resource. Analytics can help agencies better decide how to deploy available people. PHYSICAL ASSETS Modern analytic tools help organizations make objective decisions, such as: which technology systems to buy and where to place field offices. MONEY New analytic techniques can provide a solid, evidence-based framework for where to spend precious grant and assistance funds. Copyright © 2017 Deloitte Services LP Mission Analytics: Data-Driven Decision Making for Government 6
  7. 7. Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 7 Mission analytics provides a framework to get from here to there Many government agencies want to use data to improve decision making, but may lack a clear roadmap for doing so Copyright © 2017 Deloitte Services LP Mission Analytics: Data-Driven Decision Making for Government 7
  8. 8. Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 8 Convert data into insight Create a mission-data ecosystem Define the mission in ways that make it quantifiable Translate insights to operational changes 1. Make your mission measurable 3. Build an analytics layer 2. Collect mission-oriented data 4. Translate insights into organizational actions Introducing the mission analytics roadmap: A journey to data- driven decision making.
  9. 9. Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 9 The mission analytics road map in action USDA Economic Research Service’s data product reviews identified their most critical products and helped focus agency resources on them Federal Railroad Administration created PMT, a platform to collect and track critical data from disparate systems within and outside the agency D.C. Child and Family Services Agency developed a predictive model to identify children most at risk Using data analytics, Virginia Department of Social Services reduced its average application processing times by 6 days
  10. 10. Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 10 It’s hard to know what’s important Departmental objective may not align with overall agency mission Self-assessments can be ambiguous and subjective Storage formats can impede the use of operational data #1 #2 #4 #3 Copyright © 2017 Deloitte Services LP Mission Analytics: Data-Driven Decision Making for Government 10 But the road toward data-driven decision making is not without obstacles
  11. 11. Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 11 Meet the Authors ‫‏‬Mahesh Kelkar ‫‏‬Manager, Deloitte Center for Government Insights, ‫‏‬Deloitte Support Services India Pvt. Ltd ‫‏‬mkelkar@deloitte.com ‫‏‬Twitter: @Mahesh_Kelkar ‫‏‬Peter Viechnicki ‫‏‬Manager, Deloitte Center for Government Insights, ‫‏‬Deloitte Services LP ‫‏‬pviechnicki@deloitte.com ‫‏‬Twitter: @pviechnicki ‫‏‬Rachel Frey ‫‏‬Principal ‫‏‬Deloitte Consulting LLP. ‫‏‬rfrey@deloitte.com ‫‏‬Twitter: @rachel_l_frey ‫‏‬Frank Strickland ‫‏‬Managing Director ‫‏‬Deloitte Consulting LLP. ‫‏‬fstrickland@DELOITTE.com ‫‏‬Sean Conlin ‫‏‬Principal ‫‏‬Deloitte Consulting LLP. ‫‏‬sconlin@deloitte.com Check out the Mission Analytics Interactive here Read the Executive Summary here Read the Paper here
  12. 12. About Deloitte Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms. Copyright © 2017 Deloitte Development LLC. All rights reserved. This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by any person who relies on this publication. Disclaimer

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