Everyone has an opinion about how a design should work and knowing what tools to use to make sure your voice is heard can make or break your career as a UX Designer. A well created user journey allows the UX Designer to effectively shepherd the user\\\'s goals into the design process, will dramatically reduce friction between stakeholders and raise the profile of the UX practice within the organization.
In this presentation, you will learn the following:
- Who to include in the user journey creation process
- When in the design process to use it
- What components are used to build one
- How to effectively pitch one