À propos As a Service Designer I help organisations with:
• Discovering new market opportunities & exploring new business ideas
• Providing insights in user behaviour.
• Defining strategies for realising business & user goals
• Designing product & services
• Prototyping interfaces for complex systems
• Reviewing and improving the usability of applications
• Integrating design thinking and user-centred design into organisations
Using design doing techniques & tools:
Design research & analysis
• Field research, interviewing, observations, desk research
Analyse & synthesise research findings into valuable insights
• Stakeholder maps, customer journeys, service blueprints, personae, conceptual mode...