User Experience Design Considerations for Multi-Museum Collaborations
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We increasingly engage in projects where we are asked to accommodate multiple collections, sites, and institutions into the planning, data modeling, and overall user experience. And we see a trend where grant funders actively encourage collaborations, so these kinds of digital projects may become common. It is important to think beyond the typical patterns of grouping sets of objects into institution-specific views, or presenting a mash-up as if it is just one big collection. As we think about collaborations involving online collections, we have identified human-centered user experience considerations and requirements to share with the community.
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User Experience Design Considerations for Multi-Museum Collaborations
- 1. Duane Degler @ddegler Lesley Humphreys @leslo User Experience Design Considera2ons for Mul2-‐Museum Collabora2ons MCN • Friday, November 4, 2016
- 2. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 2 Photo of addiHonal presenter here (in grayscale) INFORMATION ARCHITECTURE & DESIGN Understand models that make informa6on 6ck to help people get things done. Duane Degler Photo of addiHonal presenter here (in grayscale) USER EXPERIENCE DESIGN & STRATEGY Specializing in the user-‐ centered design of rich informa6on sites & applica6ons. Lesley Humphreys
- 3. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 ● Desired by your insHtuHons ● Desired by your funders ● For example… 2016 IMLS / NEH iniHaHve MulH-‐InsHtuHon CollaboraHon ? “…an interrelated set of activities forming a decentralized ecosystem can unite memory institutions in pursuing a shared strategy.” Page 5, IMLS Focus Summary Report: National Digital Platform, 4.28.2015 http://bit.ly/imlsplatform “…Under this new partnership, we are encouraging applications that involve innovative collaborations between museum or library professionals and humanities professionals…” NEH news announcement: Digital Humanities Advancement Grants, 7.21.2016 http://bit.ly/nehgrants 3
- 4. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 ● Broaden exploraHon ● SupporHng scholars, serendipity, synthesis ● Topical collaboraHons ● EducaHon, exhibiHons, engagement ● Enable sharing and reuse ● Foster flexibility, creaHvity, open access Some MoHvaHons for MulH-‐InsHtuHon CollaboraHons one-‐offs 4
- 5. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 ● Establish goals ● Understand collaboraHve content/data ● Design for collaboraHons and heterogeneous materials ● Sustain collaboraHons and outcomes Approach 5
- 6. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 6 Understand content / data Design for collaboraHon Sustain outcomes Broaden exploraHon Establish goals Topical collaboraHon Enable sharing
- 7. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 7 u Facilitate consensus and commitment u Discover user needs u Elicit limita6ons early ESTABLISHING GOALS
- 8. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 Facilitate Consensus and Commitment 8 GOALS
- 9. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 ● Partner commitment ● Data collaborator commitment ● Formal execuHve commitment ● Establish a Charter / MOU (Memorandum of Understanding) ● Create materials to be shared with execs ● Feedback loops Facilitate Consensus and Commitment 9 GOALS
- 10. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 ● Everyone on the project should be involved ● MulH-‐faceted approach ● IdenHfy candidate user profiles / scenarios – and validate them ● Protocols for different venues, users, facilitators ● Individual & group interacHons, in-‐person and remote ● Use your “proxies” for addiHonal insights ● User-‐facing staff are a wealth of insights and validaHons Discover User Needs 10 GOALS
- 11. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 Discover User Needs 11 GOALS
- 12. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 ● Other iniHaHves? ● Other demands on key staff? ● Quality and availability of informaHon? ● Requirements for “complete” or “good enough” data ● Rights and licenses? ● Images, thumbnails, content, data… Elicit LimitaHons Early – avoiding ‘gotchas’ 12 GOALS
- 13. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 13 Understand content / data Design for collaboraHon Sustain outcomes Broaden exploraHon Establish goals AcHve facilitaHon with users, stakeholders Topical collaboraHon Enable sharing/reuse Surface common language and unique perspecHves Explore what people want to achieve with your content
- 14. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 14 u Playing well together u Harmonizing and modernizing data u Reconcilia6on UNDERSTANDING CONTENT / DATA
- 15. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 ● Collaborate on content/data inventory ● Collect sufficient examples to understand the range Playing Well Together 15 CONTENT / DATA American Art CollaboraHve, summer 2016
- 16. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 Harmonizing and Modernizing Data 16 CONTENT / DATA Prepare, Export Data Models Ontologies Map / Transform SPARQL RDF Triple Store JSON-‐LD EnHty Docs API Query Library Applets Pre-‐rendered HTML ApplicaHon Future ApplicaHons Reconcile EnHHes Vocabs Inferencing American Art CollaboraHve working model, draj, 7.2016
- 17. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 Museum Linked Data provenance modeling ArtTracks. Carnegie Museums, Smithsonian Freer|Sackler, Yale Center for BriHsh Art, Geoy Research InsHtute. hop://museumprovenance.org Early concepts Model presented 10.2016 Harmonizing and Modernizing Data 17 CONTENT / DATA American Art CollaboraHve data review tool
- 18. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 When each insHtuHon is talking about… ● A person ● An insHtuHon ● An artwork ● A locaHon ● A subject ● A Hme period … Are they talking about the same thing? ReconciliaHon 18 CONTENT / DATA <sameAs> <sameAs> <sameAs> Ben Franklin Author Statesman Inventor
- 19. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 ReconciliaHon 19 CONTENT / DATA Linked Data Snowball, or Why We Need ReconciliaFon (4.2016) Rob Sanderson, Senior SemanHc Architect, J. Paul Geoy Trust, for AAC ReconciliaHon MeeHng hop://www.slideshare.net/azaroth42/linked-‐data-‐snowball-‐or-‐why-‐we-‐need-‐reconciliaHon
- 20. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 20 Understand content / data Design for collaboraHon Sustain outcomes Broaden exploraHon Establish goals Topical collaboraHon Enable sharing/reuse Capture interpreHve relaHonships Use external vocabularies to align topics/themes Consider mulHple uses, focus on rights alignment
- 21. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 21 u Mee6ng expecta6ons, reaching beyond u The whole > The parts u Flexibility DESIGNING FOR COLLABORATIONS
- 22. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 Serendipity and Insights (federated collecFon browsing) 22 DESIGN American Art Collabora2ve iniHal design concepts
- 23. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 Spark ImaginaHon (text mining/analysis concept) 23 DESIGN
- 24. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 Find Synthesis (educaFon concept) 24 DESIGN Results for Benjamin Franklin 534 results total Social Studies Videos 2 Internal 12 External Ac2vity Guides 1 Internal 8 External Texts 11 Internal 74 External Visuals 8 Internal 59 External Subject: All Available online Available in school district See details My Lesson Plans Benjamin Franklin: A Great Thinker Math • Worksheet Science • On seasonal Hme (Hudson) • Electricity Worksheet Civics • Social Studies • Culture • Vie de Franklin, écrite par lui-‐même -‐ Tome I (French) • Vie de Benjamin Franklin, écrite par lui-‐ même -‐ Tome II (French) Culture (57) Culture Grade Level: 6-‐12
- 25. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 Subjects Vocabulary RelaHonships (subject alignment for collaboraFon) 25 DESIGN ClassificaHon of an Object About-‐ness Depicts (primary) Depicts (background) Texas Coastal Bend Collec2on metadata subject architecture Topics OrientaHon / nav
- 26. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 Vocabulary RelaHonships (subject alignment for collaboraFon) 26 DESIGN Group of Subjects Group of Subjects Texas Coastal Bend Collec2on metadata subject architecture External Vocabularies External Collaborators Themes Topics Sub-‐Topics Subjects Term Term . . .
- 27. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 27 Understand content / data Design for collaboraHon Sustain outcomes Broaden exploraHon Establish goals Topical collaboraHon Enable sharing/reuse Create experiences for serendipity, synthesis Expose richer themes, heterogeneous content Enable people to conveniently save, use informaHon
- 28. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 28 u Planning for change u Extending collabora6ons u Sharing standards and insights SUSTAINABILITY
- 29. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 ● Things change ● ReaoribuHons, enhancements, new models/data structures ● More stuff ● Changes in the amount of content over Hme affects user experience ● Different types of content added over Hme affects awareness of value - E.g. digiHzed archival content, user-‐contribuHons, transcripHons… ● More richness ● Increasing refinement of relaFonships between content – cross-‐linking Plan for Change 29 SUSTAINABILITY
- 30. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 Plan for Change 30 SUSTAINABILITY …with Open Access and Linked Open Data… You’re making a commitment to the community that your content and data will be available. Persistent URLs are vital !
- 31. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 Separate data management from data delivery. This helps take legacy system changes off the critical path. Ecosystem Flexible Digital Environments 31 SUSTAINABILITY Translation & Integration Pipeline Digital Access Facility APIs, end- points Identity Mgmt =systemsofrecord Rights Mgmt Content & Asset Management Data History Store Common Graph Store Application Layer Data managing applications End user (internal & external) applications Sources Layer Infrastructure, data storage, legacy applications External data sources Models, Vocabs Relationship Manager CollaborationwithBalboaPark“LostinBalboaPark”http://libp.bpoc.org/technology
- 32. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 ● Be prepared to communicate! ● Help “shorten the on-‐ramp” ● Insights and shared models for Linked Open Data, common ontologies, vocabularies ● Processes and lessons learned Share Standards and Insights 32 SUSTAINABILITY Some resources menHoned in this talk: American Art CollaboraHve hop://americanartcollaboraHve.org Museum Provenance / ArtTracks hop://museumprovenance.org
- 33. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 Enhancement Ecosystem 33 SUSTAINABILITY Manage Legacy content Taxonomy • -‐-‐-‐-‐-‐-‐ • -‐-‐-‐-‐-‐-‐ • -‐-‐-‐-‐-‐-‐ • -‐-‐-‐-‐-‐-‐ • -‐-‐-‐-‐-‐-‐ Extract & Index Review & Assess Use Crawl Track Annotate Link Tag Collaborate Enhance & Validate
- 34. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 34 Understand content / data Design for collaboraHon Sustain outcomes Broaden exploraHon Establish goals Topical collaboraHon Separate data management from delivery ConHnually improve data and access Listen to user feedback to refine alignment, delivery Enable sharing/reuse
- 35. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 35 u Goals > Content/Data > Design > Sustainability u Why? ● Broaden ExploraHon ● Topical CollaboraHon ● Enable Sharing & Reuse SUMMARY
- 36. #MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 36 Understand content / data Design for collaboraHon Sustain outcomes Broaden exploraHon Establish goals AcHve facilitaHon with users, stakeholders Topical collaboraHon Enable sharing/reuse Surface common language and unique perspecHves Explore what people want to achieve with your content Capture interpreHve relaHonships Use external vocabularies to align topics/themes Consider mulHple uses, focus on rights alignment Create experiences for serendipity, synthesis Expose richer themes, heterogeneous content Enable people to conveniently save, use informaHon Separate data management from delivery ConHnually improve data and access Listen to user feedback to refine alignment, delivery
- 37. Duane Degler @ddegler Lesley Humphreys @leslo User Experience Design Considera2ons for Mul2-‐Museum Collabora2ons MCN • Friday, November 4, 2016