Ce diaporama a bien été signalé.
Nous utilisons votre profil LinkedIn et vos données d’activité pour vous proposer des publicités personnalisées et pertinentes. Vous pouvez changer vos préférences de publicités à tout moment.
Process-based Management:       Examples of Information Technology Enablers                    Oswaldo Lorenzo Ochoa      ...
Process & Technology                                            Cross-functional                                          ...
TO-BE Analysis       Process Innovation, Redesign        Craft or Science?2013             BPM - Oswaldo Lorenzo   3
Scientific Thinking            Understand and measure the current processes                          (AS-IS Analysis)     ...
Process Enablers       • Flow Design       • Information Technology       • Policies and Rules       • Structure and Organ...
Information Technology2013        BPM - Oswaldo Lorenzo   6
The first rule of any technology is that automation        applies to an efficient operation will magnify the             ...
Case:       B2B procurement in Ericsson Spain  Source:  “Enterprise Systems as an Enabler of Fast-Paced Change:  The Case ...
B2B Procurement Process: Best practices   1. Simplicity and friendliness   2. Requisition management responsibility      d...
Assignment questions1. If you were one of the Ericsson’s upper managers, would you have supported   the B2B procurement pr...
Enteprise System Characteristics       • Transaction system supporting operations.       • Integration       • Commercial ...
End-to-end enterprise systems  Supplier                                                         Company  Intra-organizatio...
Enterprise Systems                                        Vendor Strategy           Best-of-Breed                         ...
Enterprise Systems:                                                       Mix of vendors%                                 ...
The case of Tesco & Mobile                                                                    Let the store come to people...
Reflection                                                            What is the contribution of                         ...
The case of ING Direct & Check Deposit App     http://www.youtube.com/watch?v=-9kZxvAdAPk&feature=related  2013           ...
Thank you very much!         oswaldo.lorenzo@deusto.es         Blog: www.longconversation.com                    @Lorenzoo...
Prochain SlideShare
Chargement dans…5
×

Process based management examples of information technology enablers

1 098 vues

Publié le

  • Soyez le premier à commenter

  • Soyez le premier à aimer ceci

Process based management examples of information technology enablers

  1. 1. Process-based Management: Examples of Information Technology Enablers Oswaldo Lorenzo Ochoa Professor, Author & Consultant Digital Strategies, Operations, Information Systems oswaldo.lorenzo@deusto.es Blog: www.longconversation.com @Lorenzooswaldo2013 BPM - Oswaldo Lorenzo 1
  2. 2. Process & Technology Cross-functional Business Process: • Flows of Materials, Goods, InformationBusiness Process: and Services.IT as processware • Long and complex • Dynamics: in response to the consumer demand • Mainly automated • Difficult to capture • Not documented • Coordination as their key role 2013 BPM - Oswaldo Lorenzo 2
  3. 3. TO-BE Analysis Process Innovation, Redesign Craft or Science?2013 BPM - Oswaldo Lorenzo 3
  4. 4. Scientific Thinking Understand and measure the current processes (AS-IS Analysis) Actions: Identify •ELIMINATE WASTE and •AUTOMATE its causes Identify and Adopt •INTEGRATE (OfI) Process Enablers •COMBINE •SEPARATE •DECOUPLE (MODULES) •DISINTERMEDIATE Design and build a process prototype (TO-BE Design) 2013 BPM - Oswaldo Lorenzo 4
  5. 5. Process Enablers • Flow Design • Information Technology • Policies and Rules • Structure and Organization • Infrastructure2013 BPM - Oswaldo Lorenzo 5
  6. 6. Information Technology2013 BPM - Oswaldo Lorenzo 6
  7. 7. The first rule of any technology is that automation applies to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency. Bill Gates, Microsoft Corporation2013 BPM - Oswaldo Lorenzo 7
  8. 8. Case: B2B procurement in Ericsson Spain Source: “Enterprise Systems as an Enabler of Fast-Paced Change: The Case of Global B2B Procurement in Ericsson.” Lorenzo, Oswaldo & Diaz, Angel. http://www.igi-global.com/chapter/enterprise-systems-enabler-fast-paced/184332013 BPM - Oswaldo Lorenzo 8
  9. 9. B2B Procurement Process: Best practices 1. Simplicity and friendliness 2. Requisition management responsibility decentralized to employees 3. Use of catalogued materials, with defined price and provider 4. Flexibility for purchase management of non-classified materials 5. Approval system based on workflow 6. Automatic invoice verification with the purchase order 7. Centralization of negotiations with vendors 2013 BPM - Oswaldo Lorenzo 9
  10. 10. Assignment questions1. If you were one of the Ericsson’s upper managers, would you have supported the B2B procurement project for MRO materials? Why was this project relevant for the company?2. Assess the selection process used for the B2B procurement system. Was the selection of SAP a good decision?3. What were critical success factors for the implementation of this project?4. With respect to the Future Alternatives (at the end of the case): Was there any other alternative? Which one of them all would imply greater benefits for ES? How could we prioritize them in time? How to assign teams and responsibilities?5. Use the assessment form provided by the instructor to analyze the improvement process performed by Ericsson Spain for redesigning the purchase-to-pay process.2013 BPM - Oswaldo Lorenzo 10
  11. 11. Enteprise System Characteristics • Transaction system supporting operations. • Integration • Commercial Software Packages • Evolution2013 BPM - Oswaldo Lorenzo 11
  12. 12. End-to-end enterprise systems Supplier Company Intra-organizational Intra-organizational Integration Integration BI BI Clients ERP CRM ERP CRM Inter-Organizational Integration:B2B Source: Lorenzo & Diaz Source: Process gap analysis and modelling in enterprise systems Oswaldo Lorenzo, Angel Diaz. International Journal of Simulation & Process Modelling.2013 BPM - Oswaldo Lorenzo 12
  13. 13. Enterprise Systems Vendor Strategy Best-of-Breed Integral BoB Choice Choice • Specialized modules • Simplified interfacing • Middleware • Single set of skills is • Example: Nestle – SAP for required by IT staff back-office and Manugistics • 100 % of business needs? for SCM • Example: Ericsson waiting SAP development in B2B Source: Experiences and Success Factors in ERP Implementations in Spain and Latin America (Spanish) Lorenzo, O. Diaz, A., and Claes B. http://papers.ssrn.com/sol3/papers.cfm?abstract_id=15502842013 BPM - Oswaldo Lorenzo 13
  14. 14. Enterprise Systems: Mix of vendors% [only one provider] [one provider for each module] Source: Experiences and Success Factors in ERP Implementations in Spain and Latin America (Spanish) Lorenzo, O. Diaz, A., and Claes B. http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1550284 2013 BPM - Oswaldo Lorenzo 14
  15. 15. The case of Tesco & Mobile Let the store come to people http://www.youtube.com/watch?v=UlTMIFjK2ak 2013 BPM - Oswaldo Lorenzo 15
  16. 16. Reflection What is the contribution of IT and digital platforms (smartphones, QR, CRM) on the Tesco’s supply chain?http://www.youtube.com/watch?v=UlTMIFjK2ak 2013 BPM - Oswaldo Lorenzo 16
  17. 17. The case of ING Direct & Check Deposit App http://www.youtube.com/watch?v=-9kZxvAdAPk&feature=related 2013 BPM - Oswaldo Lorenzo 17
  18. 18. Thank you very much! oswaldo.lorenzo@deusto.es Blog: www.longconversation.com @Lorenzooswaldo2013 BPM - Oswaldo Lorenzo 18

×