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Industry engagement event (Scotland) 7 Sept 2015

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Industry engagement event (Scotland) 7 Sept 2015

  1. 1. Digital Training and Support Framework Industry Engagement Event 7 September 2015
  2. 2. Welcome GDS
  3. 3. GDSGDS Ben Carpenter Government Digital Service @benaldo Ben Carpenter
  4. 4. Agenda ● Welcome Ben Carpenter ● Framework Objectives Ben Carpenter ● Assisted Digital Lot 1 Ben Carpenter ● Digital Inclusion Lot 2 James Ashton ● Bidding Process Sonia Diosee ● Invitation to Tender (ITT) Sonia Diosee ● Selection Process Sonia Diosee ● Group Q&A All
  5. 5. Framework Objectives
  6. 6. Ben Carpenter GDS Open to all public sector/government department buyers
  7. 7. Ben Carpenter GDS National framework agreement
  8. 8. Ben Carpenter GDS Enabler for buyers to use without running full OJEU competition
  9. 9. Ben Carpenter GDS Cross government alignment in standard terms and commercial rates
  10. 10. Ben Carpenter GDS Iterative approach and aim to attract VCSE/SME and large providers
  11. 11. Ben Carpenter GDS Open up the market and foster collaboration
  12. 12. Assisted digital Lot 1
  13. 13. GDSGDS The Government Digital Strategy promises support for users who need it to use government’s digital services. Ben Carpenter
  14. 14. GDSGDS “Digital services so straightforward and convenient that all those who can use them will choose to do so whilst those who can’t are not excluded.” Ben Carpenter
  15. 15. GDSGDSBen Carpenter
  16. 16. GDSGDS Users of assisted digital support Ben Carpenter
  17. 17. GDSGDS Around 1 in 5 UK adults will need assisted digital support of some kind Ben Carpenter
  18. 18. GDSGDS Users who need assisted digital support are more likely to be older, from a lower socio-economic group, or have a disability Ben Carpenter
  19. 19. GDSGDS The exact number will vary from service to service - it depends on the service and the users Ben Carpenter
  20. 20. GDSGDS Types of assisted digital support Ben Carpenter
  21. 21. GDSGDS Support can be delivered through a range of channels, including over the phone Ben Carpenter
  22. 22. GDSGDS This framework is about in- person support Ben Carpenter
  23. 23. GDSGDS Talk-through - somebody guides the user to complete the transaction themselves Proxy - somebody inputs data on the user’s behalf, and completes the transaction for them Ben Carpenter
  24. 24. GDSGDS Talk-through - somebody guides the user to complete the transaction themselves Proxy - somebody inputs data on the user’s behalf, and completes the transaction for them Ben Carpenter
  25. 25. GDSGDS “High street” - the user visits the support provider Outreach - the user is visited by the provider (eg at home, at work, in a care home) Ben Carpenter
  26. 26. GDSGDS “High street” - the user visits the support provider Outreach - the user is visited by the provider (eg at home, at work, in a care home) Ben Carpenter
  27. 27. GDSGDS No redesigned digital service goes live without appropriate support in place Ben Carpenter
  28. 28. GDSGDS Ben Carpenter Government Digital Service @benaldo Ben Carpenter
  29. 29. GDSGDS James Ashton Delivery Manager, Digital Inclusion Government Digital Service @jgja James Ashton
  30. 30. Digital Inclusion Lot 2
  31. 31. Digital Inclusion: definition and strategy James Ashton GDS
  32. 32. Digital Inclusion: enabling people to go online to make the most of the internet James Ashton GDS
  33. 33. 10.5 million adults in the UK lack the basic digital skills to make the most of the internet James Ashton GDS
  34. 34. Removing barriers such as: James Ashton GDS
  35. 35. Lack of access James Ashton GDS
  36. 36. Lack of skills James Ashton GDS
  37. 37. Lack of motivation James Ashton GDS
  38. 38. Lack of trust James Ashton GDS
  39. 39. Digital inclusion strategy - corral multi sector efforts to reduce the number of digitally excluded people, SMEs and charities James Ashton GDS
  40. 40. encourage departments to embed digital inclusion in policy programmes and services James Ashton GDS
  41. 41. Evidence shows digital inclusion can support wider outcomes including: James Ashton GDS
  42. 42. health James Ashton GDS
  43. 43. social James Ashton GDS
  44. 44. economic James Ashton GDS
  45. 45. Digital inclusion Lot 2 Provision of digital inclusion services James Ashton GDS
  46. 46. needs assessment or analysis James Ashton GDS
  47. 47. James Ashton GDS the design
  48. 48. GDS and/or the delivery of basic digital skills training James Ashton
  49. 49. GDSGDS James Ashton Delivery Manager, Digital Inclusion Government Digital Service @jgja James Ashton
  50. 50. GDSGDS Sonia Diosee Commissioning Manager Government Digital Service Sonia Diosee
  51. 51. Bidding Process
  52. 52. Industry Event feedback - Aug/Sep Invitation to Tender - Oct/Nov Evaluate supplier responses - Dec/Jan Award Contracts - Mar/Apr Sonia Diosee GDS
  53. 53. What is a Framework Agreement? Sonia Diosee GDS
  54. 54. What is a Call Off? Sonia Diosee GDS
  55. 55. Mini Competitions Sonia Diosee GDS
  56. 56. Framework bidding will be iterative - every 12 to 18 months Sonia Diosee GDS
  57. 57. Invitation to Tender
  58. 58. Feedback from this event will shape our ITT requirements Sonia Diosee GDS
  59. 59. Outputs will be shared on GDS blogs Sonia Diosee GDS
  60. 60. Tender will be published online using Emptoris Sonia Diosee GDS
  61. 61. Suppliers will have 6 - 8 weeks to respond to the bid Sonia Diosee GDS
  62. 62. Tender Clarification Process Sonia Diosee GDS
  63. 63. Selection Process
  64. 64. Sonia Diosee GDS 1st Stage Evaluation Selection Award 1. Mandatory Questions / Organisational Criteria. Pass/Fail 2. Mandatory Technical Criteria. Pass/Fail 3. Quality Criteria. Scored with overall threshold that must be exceeded and minimum pass mark for each criterion. 4. Final Award - Successful bidders will be awarded contracts based on the following elements: Technical Commercial Price Pass all criteria Pass all criteria Pass all thresholds Fail one criterion and bid is rejected Fail one criterion and bid is rejected Fail to match or exceed the minimum pass mark for one criterion and bid is rejected
  65. 65. GDSGDS Sonia Diosee Commissioning Manager Government Digital Service Sonia Diosee
  66. 66. Questions
  67. 67. GDSGDS Ben Carpenter Government Digital Service @benaldo Ben Carpenter
  68. 68. Group Q&A
  69. 69. Ben Carpenter GDS We’re specifically interested in your ability to deliver services as outlined in the earlier presentations
  70. 70. Ben Carpenter GDS Please keep your answers short - they shouldn’t require much discussion
  71. 71. Ben Carpenter GDS We’d rather have short answers to every question, than detailed answers to a few
  72. 72. Ben Carpenter GDS If a question isn’t relevant, or you can’t answer it, that’s fine
  73. 73. Ben Carpenter GDS GDS staff will be on hand to clarify the meaning of any questions
  74. 74. Thank you! Ben Carpenter GDS
  75. 75. GDSGDS Ben Carpenter Government Digital Service @benaldo Ben Carpenter
  76. 76. Digital Training and Support Framework Industry Engagement Event 7 September 2015

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