Session on the UK Governments Digital agenda for the senior level stakeholders in the Operational Delivery Profession on 7th May 2014

1. Mike Bracken
Executive Director for Digital
Government Digital Service
@MTBracken

2. Create GDS
Fix publishing
Fix transactions
Go wholesale
GDSGDSMike Bracken

3. @MTBracken
Publishing
Search
Identity
Metrics/MI
Analytics
Assisted digital
Digital inclusion
Domain management
Ticketing/Support
Transaction Processing
Appointment booking
Hosting
That
involves a
lot of detail
GDSGDSMike Bracken

4. GDS
But there are six main
programmes:
GDSMike Bracken

5. GOV.UK
GDSGDSMike Bracken

6. GDSMike Bracken
Identity
GDSMike Bracken

7. GDSGDSMike Bracken
Technology

8. GDSGDSMike Bracken
Measurement
and analytics

9. GDSMike Bracken
Capability
GDSMike Bracken

10. GDSGDSMike Bracken
Transformation

11. GDSGDSMike Bracken
25 of the most important transactions
in government, making services
significantly, noticeably better for
people by 2015

12. Open
Agile
Multidisciplinary teams
GDSGDSMike Bracken

13. Led by skilled and
empowered service
managers
GDSGDSMike Bracken

14. Within the civil service
GDSGDSMike Bracken

15. GDSGDSMike Bracken

16. GOV.UK
Guidance
Agile digital and IT projects: clarification of business
case guidance
Updated 11 April 2014
Contents
Existing guidance
Agile spending project approval process
See more information about this Guidance
Search
To help with efficient planning and approval of spending proposals for agile digital and IT projects, the following
clarification of business case guidance has been produced in collaboration between HM Treasury and the
Government Digital Service. This should release the potential of the agile approach to produce better systems
more quickly and cheaply than conventional IT planning and project management while maintaining effective
business planning and spending control processes.
This should enable a controlled early release of resources for the Discovery and Alpha phases of agile projects
and enable a proportionate process of planning and control that delivers value for money without excessive
bureaucracy.
HM Treasury
GOV.UK
ance
ile digital and IT projects: clarification of busines
se guidance
d 11 April 2014
ts
guidance
ending project approval process
See more information about th
Search
To help with efficient planning and approval of spending proposals for agile digital and IT projects, th
clarification of business case guidance has been produced in collaboration between HM Treasury an
Government Digital Service. This should release the potential of the agile approach to produce bette
more quickly and cheaply than conventional IT planning and project management while maintaining e
business planning and spending control processes.
ury
GDSGDSMike Bracken

17. The tools for doing this are
already in the open...
GDSGDSMike Bracken

18. Government Digital Service
Listed below are our design principles and examples of how we’ve used them so far. These build on,
and add to, our original 7 digital principles.
Start with needs*
Do less
Design with data
Do thehardworkto makeit simple
Iterate.Then iterateagain.
Build forinclusion
Understand context
Build digital services,not websites
Beconsistent,not uniform
Makethings open: it makes things better
GOV.UK
Last updated 2 July 2012ALPHA
Design Principles
1
2
3
4
5
6
7
8
9
10
Search
GDSGDSwww.gov.uk/design-principles

19. Digital by Default Service Standard Start using the manual Feedback
Government Service DesignManual
From April 2014, digital services from the
government must meet the new Digital by Default
Service Standard.
Read the standard »
Think differently about digital delivery
Discover what it means to be part of an agile, user-focused and
multidisciplinary team, delivering digital services in government.
Start building digital bydefault services
Making a service
Learn about the different phases of service design and get guidance
for the phase you're in now.
Discovery
A short phase, in which you start researching the needs of your
service’s users, find out what you should be measuring, and explore
technological or policy-related constraints.
Learn about the discovery phase
Alpha
A short phase in which you prototype solutions for your users needs.
You’ll be testing with a small group of users or stakeholders, and
getting early feedback about the design of the service.
Learn about the alpha phase
Beta
You’re developing against the demands of a live environment,
understanding how to build and scale while meeting user needs. You’ll
also be releasing a version to test in public.
Service managers
Content designers
Designers
Developers
User researchers
Web operations
Performance analysts
Chief technology officers
Guides and resources for…
Tell us what you think (opens a 3 minute survey on another website)
Government Service Design Manual
Build services so good that people prefer to use them
GOV.UK
Search the service manual
Digital by Default Service Standard Start using the manual Feedback
Government Service DesignManual
April 2014, digital services from the
nment must meet the new Digital by Default
ce Standard.
the standard »
differently about digital delivery
er what it means to be part of an agile, user-focused and
sciplinary team, delivering digital services in government.
uilding digital bydefault services
Making a service
Learn about the different phases of service design and
for the phase you're in now.
Discovery
A short phase, in which you start researching the nee
service’s users, find out what you should be measuri
technological or policy-related constraints.
es and resources for…
Tell us what you think (opens a 3 minute survey on another website)
overnment Service Design Manual
services so good that people prefer to use them
GOV.UK
Search the service manual
GDSGDSwww.gov.uk/service-manual

20. Log in Create an account
Digital Services Store BET A
BETA: This is a trial service - your feedback will help us to improve it. Find out more
Find out more
The Digital Services Store is where central government, local authorities,
devolved administrations, arm’s length bodies and the wider public sector
bodies can commission suppliers to work in an agile way on digital projects
via the Digital Services framework.
Buyers will be able to either contract with suppliers for individual roles to
join their existing digital teams, or create entire digital teams to work on a
project.
The Digital Services framework suppliers have been technically and
commercially evaluated to provide a comprehensive choice for agile
projects.
You have to register as a buyer to explore the suppliers listed. Registered
buyers can save their searches and be able to demonstrate a clear,
accountable audit trail, including searches conducted, filters applied and
evaluation taken while making your selection.
For more information about building digital services in an agile
environment, please consult the Service Design Manual and the Buyer’s
guide. For help with technical and commercial approach or running a
further competition contact dsf-support@digital.cabinet-office.gov.uk.
What is the digital services
framework?
What can I buy?
How can I buy?
Explore the store
Please note you will need to log in.
The place to find digital service design and development companies who work in an agile way
GDSwww.digitalservicesstore.service.gov.uk

21. Governance has been
simplified too...
GDSGDSMike Bracken

22. New model
Mission IT
(Technology
Leaders)
Back Office
(Next Gen.
Shared services)
Common
Infrastructure
Services
(Technology
Leaders)
Digital Public
Services
(Digital Leaders)
GDSMike Bracken

23. Performance ALPHA
Performance
Performance
Activity on GOV.UK
Web traffic on our site, based on data from Google Analytics.
GOV.UK
13022users online now
Live service usage
Number of users currently on GOV.UK
Table view of “Live service usage” data Users over past 24 hours
0
40k
0
40k
Site traffic
Unique visitors to GOV.UK over the past year, compared with the previous year
GOV.UK
GOV.UK
(52 weeks ago)
Directgov
(52 weeks ago)
2m
4m
6m
8m
10m
GDSMike Bracken

24. GOV.UK blogs use cookies to make the site simpler. Find out more about cookies
Blog
Government Digital Service
When to use caps
around GOV.UK
Why do we write GOV.UK in
capitals? And why is the URL
written lower-case? You may
well have heard the reasons,
but we’ve never actually
written them down. Let’s fix
that now.
Readmore
Government DigitalService
Search blog
Organisations: Cabinet Office, Government Digital Service
Topics: Government efficiency, transparency and accountability atom email alerts
GOV.UK blogs use cookies to make the site simpler. Find out more about cookies
Blog
Government Digital Service
When to use caps
around GOV.UK
Why do we write GOV.UK in
capitals? And why is the URL
written lower-case? You may
well have heard the reasons,
but we’ve never actually
written them down. Let’s fix
that now.
Readmore
GOV.UK
Search blog
Organisations: Cabinet Office, Government Digital Service
Topics: Government efficiency, transparency and accountability atom email alerts
GDSGDSgds.blog.gov.uk

25. www.gov.uk
www.gov.uk/design-principles
www.gov.uk/service-manual
www.gov.uk/performance
www.digitalservicesstore.service.gov.uk
gds.blog.gov.uk
GDSGDSMike Bracken