The document discusses new business models for personalized healthcare that focus on stronger participation from well-informed patients in decisions about their care. It emphasizes listening to patients, especially disadvantaged groups, and authentically transferring control over people's lives to them. A vision for the future involves a new balance of power that includes the voices of the poor and excluded.

1. New business models:
Era 3 - personalised healthcare

3. “increased focus on…
stronger participation
of well-informed
people in decisions
about their care”

4. Listen. Really listen: Coproduction, patient-
centered care, what matters to you — they’re encoding a new
balance of power: the authentic transfer of control over
people’s lives to the people themselves. That includes, and I
have to say this, above all, it has to include the voices of the
poor, the disadvantaged, the excluded. They need our mission
most
https://www.hhnmag.com/articles/6798-don-berwick-offers-health-care-9-steps-to-transform-health-care
Dr D.M. Berwick
Era 3 medicine for
healthcare

5. Intelligent Kindness: reforming the culture of healthcare (Ballat and Campling 2011)

6. people helping healthcare get better

8. The plural of
stories is not
data.
The plural of
stories is culture.
James Munro CEO Care Opinion

10. Timeline of a story
Story published………….Day 1 25/05/2016
Initial response…………..Day 2 @10.51 hours
Change made & further
response……………………Day 2 @ 11.59 hours
Time from story told
to change made…………..Less than 24 hours

11. Intelligent Kindness: reforming the culture of healthcare (Ballat and Campling 2011)

12. Care Opinion dashboard

13. Experience-based co-
design in Scotland

14. EBCD Model

15. Lead Topic
Specialist Dementia Units
Improvement Programme
Specialist Dementia Units Improvement Programme
(SDUIP)
Balmore Ward, Leverndale Hospital, NHS Greater Glasgow and
Clyde
Orbiston Unit, Hatton Lea Care Home, NHS Lanarkshire
Prospectbank, Findlay House, NHS Lothian
Strathbeg Ward, Royal Cornhill Hospital, NHS Grampian
NHS Ayrshire & Arran Maternity
Service
Antenatal education in Ayrshire
Lanarkshire Health and Social
Care Partnership / IRISS
People frequently attending the emergency department
in distress who do not require medical intervention

16. Intelligent Kindness: reforming the culture of healthcare (Ballat and Campling 2011)

17. A vision of the future?
…a new balance of power: the authentic
transfer of control over people’s lives to the
people themselves. That includes, and I
have to say this, above all, it has to include
the voices of the poor, the disadvantaged,
the excluded. They need our mission most.

19. Personalised = safe, effective, efficient
• No line infections for 3 years
• No adverse incidents related to
self dialysis
• Lower costs
• 30% more capacity
• Happy patients
• Happy staff
• 90% in work