1. DILWYN WHEELER MIAM (DIP) AMBIFM
47 Glider Avenue Haywood Village Weston-Super-Mare Somerset BS24 8EQ, 01934 625832, 07970386557
dilwynwheeler@gmail.com
Summary
A successful, professional and experienced manager fully familiar with the concepts processes and
practicalities associated with the management of change. Possessing a record of achievement set against a
military and civilian background. Highly motivated, possessing the ability to perform under extreme
pressure. Identify appropriate skills, requirements and effectively organise through appropriate action and
task delegation. Well-developed interpersonal and communication skills have built professional working
relationships with superiors and peers alike. A motivated team player with equal consideration for
customer and business requirements.
Career History
2009 – Present day National Sales Manager & Area Sales Manager
Employed by Grant Westfield Ltd (Multipanel Division)
 Manage a team of 15 Area Sales Managers.
 Devise and implement Business plans.
 Build and maintain area specific customer visit tracking systems.
 Design and implement weekly reporting structures for all Area Sales Managers.
 Organise and chair Monthly sales meetings.
 Act as a liaison officer and managing Head office expectations with area Sales Managers
performance abilities.
 Manage Area Sales Managers Key Performance Indicators aligning these with their yearly
performance appraisals.
 Construct and implement all on the job and career progression training. Providing a full and
auditable paper trail.
 Maintain a customer ledger of 97 customers, providing them with a full and professional level of
service.
 Manage brand awareness within the Multipanel portfolio.
2005 – 2009 Branch Manager & Showroom Manager
Employed by Travis Perkins (City Plumbing)
 Manage A very busy trade branch providing a full and comprehensive service.
 Responsible for business development with both trade and retail sectors.
 Managing budgets providing a full and auditable paper trial.
 Managing customers’ expectations thus providing, calculated and professional advice.
 Acting as a liaison officer between major suppliers and customers.
 CAD Design
 Manage multi-site contracts, providing full and compressive service to all customers.
 Collate and act upon all Key Performance Indicators.
2004 – 2005 Design Consultant and showroom ManagerKBB Market.
Employed by B&Q
 Manage showroom team in all aspects of customer service.
 Responsible for all business development plans.
 Responsible for gross profit.
 Customer relations.
 Producing detailed plans and reports on all designs.
 Chair showroom meetings.
 Collate all showroom Key Performance Indicators and Service Level Agreements.
 Manage and act upon all customer complaints and service issues.

2. 2003 – 2004 Self Employed
Kitchen and bathroom Fitter.
 Kitchen and bathroom design
 Kitchen and bathroom fitting including minor electrics, plumbing and general building.
 Manage on-site Health and Safety.
 Act as a liaison officer between main contractor and end user.
2002 – 2003 Multi site Catering Manager
Employed by the Compass Catering Group as a Contract Manager to Orange Mobile phone network.
 Managed a dedicated team of 12 chefs and 25 general catering assistants. Providing a 365 day
catering coverage.
 Successfully managed tight and complex budgets. Balancing the required gross profit with the
needs of the customer.
 Provided correct and effective staff training in all aspects of corporate requirements. I.e. Health and
safety, Health and Hygiene.
 Acted as a liaison officer between the Orange group and the Compass group.
1978 – 2002 British armed Forces (Royal Navy)
 Achieved the Rank of Chief Petty Officer.
 Managed a very busy Logistics department consisting of 45 personnel.
 Responsible for budget control working within very tight government constraints.
 Managed all aspects of manpower control, balancing the needs of customer with the needs of the
contractor.
 Organised and chaired logistics department meeting to allow the department to fully support the
ship in whatever role it was set to perform on behalf of the British Government.
 Organised and facilitated team building exercises.
 Acted as a mentor to all logistics department personnel providing counselling on career
progression, financial support and developing their interpersonal skills.
 Acted as an Instructional Manager. Providing full and comprehensive training schedules.
 Managed and maintained full and comprehensive records of all training thus providing a fully
auditable trail.
Qualifications
 HND Facilities Management
 Diploma in Administrative Management
 NEBS Management Certificate.
 Intermediate Food Hygiene Certificate.
 City & Guilds 706/2 9 ( 2 Distinctions and a pass)
 Leadership and Management Certificate.
 Leadership and Divisional Officers Certificate
 20/20 Cad Trained
Personal
 Date of birth: 16 August 1962
 Age 53
 Status: Married
 Driving License: Clean and full.