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accelerate your ambition
Most IT environments today have infrastructures containing multiple technologies
from multiple vendors, supported by multiple services contracts. Managing
such a complex environment can get ‘messy’ when too much time and money
is wasted on simple, run-of-the-mill tasks.
The Messy Costs
of Multi-vendor
Management
accelerate your ambition
One in a series of 6 insights related to
Secrets and strategies
to long-term cost savings
on the network
What it really costs
to support your network
Think for a moment how much time your IT division
spends simply managing calls to vendors.
It’s easy to lose focus on the things your IT department
should be doing to add more value, things like innovation
and transformation. You want your people to spend more
time making the business better and less time simply
ensuring the business runs as usual.
Click here to
read the next slide
Click here to
read the full article
accelerate your ambition
The largest share of networks support costs
has little to do with the price of their support contracts
and far more to do with how the
multi-vendor estate is managed.
Click here to
read the next slide
Click here to
read the full article
How to do it well:
One number to call
(for all/majority vendors)
Environments can sometimes sprawl to more
than 30 vendors, considering all regions and
countries of presence.
Click here to
read the next slide
Click here to
read the full article
The solution, however, is the same for all:
employing the services of a single systems
integrator to manage your vendors and support
contracts on your behalf. It’s the central benefit of
service aggregation: having one number to call
when things go wrong.
How to do it well:
Co-terming of contracts
In a typical estate of between 10-30 vendors, clients
would tend to have a support agreement with each
individual vendor
Click here to
read the next slide
Click here to
read the full article
accelerate your ambition
Click here to
read the next slide
Click here to
read the full article
Co-terming means consolidating all contracts on a
fiscal calendar so that all renewals are synchronised
and occur at the designated time.
It is extremely critical for some areas such as security
that cannot be exposed to risk unnecessarily.
How to do it well:
Good partnering
Not all systems integrators are up to the
task of services and contract aggregation
in equal measure
You should look for a combination of factors that
contribute to a partner’s suitability.
Click here to
read the next slide
Click here to
read the full article
Good partnering
continued …
Ask how the services will be delivered, how well is
your partner geared – in terms of its systems,
processes, and infrastructure – to deliver the
services to a consistent standard around the world.
Most importantly, partner with a systems integrator
that understands your environment – even to the
point of helping you design your architecture.
Click here to
read the next slide
Click here to
read the full article
Seeking a
Services aggregator
You need your services aggregator to have a high
level of expertise across a broad range of the
vendors you have in your estate. If the partner’s
range is too narrow, it would probably pressure you
to refresh and transition parts of your estate – which
is not always ideal. If the range is too broad, chances
are the partner will have to outsource a lot of the
support to third parties.
Click here to
read the next slide
Click here to
read the full article
Copyright © 2014 Dimension Data
In Closing …
Click here to
read the next slide
Click here to
read the full article
For more detail on this topic read the full article:
http://www.dimensiondata.com/Global/Latest-Thinking/Muddle-in-the-middle-the-messy-costs-of-multi-
vendor-management/Pages/Home.aspx
The bottom line is, multi-vendor
management gets messy when it’s not
done well, and all of it adds to your total
cost of support. Find a suitable services partner with a
high level of vendor expertise across a broad range of
vendors you have in your estate to act as aggregator.
Related articles to Secrets and Strategies to long-term cost savings on the network:
3 tough Questions to ask your ICT Support Provider
Gorillas on your list – a diversified OEM Environment can lower your risk
Outsourcing your network Lock, Stock and Barrel in Bite Sized Chunks
Lowering your network support costs can’t be done blindfolded
Service Providers and OEMs Better Together

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The Messy Costs of Multi-vendor Management

  • 1. accelerate your ambition Most IT environments today have infrastructures containing multiple technologies from multiple vendors, supported by multiple services contracts. Managing such a complex environment can get ‘messy’ when too much time and money is wasted on simple, run-of-the-mill tasks. The Messy Costs of Multi-vendor Management
  • 2. accelerate your ambition One in a series of 6 insights related to Secrets and strategies to long-term cost savings on the network
  • 3. What it really costs to support your network Think for a moment how much time your IT division spends simply managing calls to vendors. It’s easy to lose focus on the things your IT department should be doing to add more value, things like innovation and transformation. You want your people to spend more time making the business better and less time simply ensuring the business runs as usual. Click here to read the next slide Click here to read the full article
  • 4. accelerate your ambition The largest share of networks support costs has little to do with the price of their support contracts and far more to do with how the multi-vendor estate is managed. Click here to read the next slide Click here to read the full article
  • 5. How to do it well: One number to call (for all/majority vendors) Environments can sometimes sprawl to more than 30 vendors, considering all regions and countries of presence. Click here to read the next slide Click here to read the full article The solution, however, is the same for all: employing the services of a single systems integrator to manage your vendors and support contracts on your behalf. It’s the central benefit of service aggregation: having one number to call when things go wrong.
  • 6. How to do it well: Co-terming of contracts In a typical estate of between 10-30 vendors, clients would tend to have a support agreement with each individual vendor Click here to read the next slide Click here to read the full article
  • 7. accelerate your ambition Click here to read the next slide Click here to read the full article Co-terming means consolidating all contracts on a fiscal calendar so that all renewals are synchronised and occur at the designated time. It is extremely critical for some areas such as security that cannot be exposed to risk unnecessarily.
  • 8. How to do it well: Good partnering Not all systems integrators are up to the task of services and contract aggregation in equal measure You should look for a combination of factors that contribute to a partner’s suitability. Click here to read the next slide Click here to read the full article
  • 9. Good partnering continued … Ask how the services will be delivered, how well is your partner geared – in terms of its systems, processes, and infrastructure – to deliver the services to a consistent standard around the world. Most importantly, partner with a systems integrator that understands your environment – even to the point of helping you design your architecture. Click here to read the next slide Click here to read the full article
  • 10. Seeking a Services aggregator You need your services aggregator to have a high level of expertise across a broad range of the vendors you have in your estate. If the partner’s range is too narrow, it would probably pressure you to refresh and transition parts of your estate – which is not always ideal. If the range is too broad, chances are the partner will have to outsource a lot of the support to third parties. Click here to read the next slide Click here to read the full article
  • 11. Copyright © 2014 Dimension Data In Closing … Click here to read the next slide Click here to read the full article For more detail on this topic read the full article: http://www.dimensiondata.com/Global/Latest-Thinking/Muddle-in-the-middle-the-messy-costs-of-multi- vendor-management/Pages/Home.aspx The bottom line is, multi-vendor management gets messy when it’s not done well, and all of it adds to your total cost of support. Find a suitable services partner with a high level of vendor expertise across a broad range of vendors you have in your estate to act as aggregator.
  • 12. Related articles to Secrets and Strategies to long-term cost savings on the network: 3 tough Questions to ask your ICT Support Provider Gorillas on your list – a diversified OEM Environment can lower your risk Outsourcing your network Lock, Stock and Barrel in Bite Sized Chunks Lowering your network support costs can’t be done blindfolded Service Providers and OEMs Better Together