The document discusses a sales formula for success in the IT staffing industry. It describes the hunting and farming stages of the sales process, where hunting involves initial outreach to prospects to get meetings, and farming involves building relationships with clients. The key aspects of the formula include maintaining an active campaign of 350 prospects at a time through consistent follow up, understanding buyers, having a sales process to shorten cycles, and using legitimate business reasons for outreach. Persistence is emphasized as the most important factor.
2. Henry Schuck
Co-Founder & CEO
DiscoverOrg
@HenryLSchuck
Chris Cosmos
Founder and Managing Director
HPO Professionals and Cosmos
Sales Professional
@DiscoverOrg
2
3. The Power of Persistence:
A Sales Formula for Success in
the IT Staffing Industry
To beâĻ
MEMORABLE!!!
@DiscoverOrg
3
4. ITâS NOT COMPLICATED, ITâS JUST NOT EASY
âIt takes a great deal of unspectacular
preparation to produce spectacular
resultsâ
@DiscoverOrg
4
11. The Cosmos Sales Professional (CSP) FormulaâĻ
âĻ is a simple sales methodology developed over 17 years
specifically for the IT staffing industry based on a great deal of
strategic activity that must be tracked, triggered and executed
on a daily basis. The formula is broken into two primary
functions: Hunting & Farming. The goal of the hunting stage is
to get to get to farming. Good farming, like cultivating, will lead
to relationships, which will lead to orders, which will lead to
placements, which will lead to the almighty $$$$. The CSP
Formula, if executed correctly every day, is a sales process so
consistent and repeatable that it allows the sales executive
more time to focus on the customerâs âbuying cycleâ and just
as importantly, keep the top of the sales funnel constantly full.
@DiscoverOrg
11
12. âĸ
âActive Campaignâ - When a
(Sales Rep) has a âto-doâ triggered
in their CRM associated with a
particular prospect or client that is
dated for sometime in the future.
Typically, a sales rep will have at
least 350 Active Campaigns going
at one time.
@DiscoverOrg
12
13. The turnover rate for sales professionals in our
industry is over 50% during the first year
ī˛ The great majority of sales professionals in our
industry DO NOT have a sales process
ī˛ 65% of initial sales calls in staffing are made to
the wrong person
ī˛ You lose more than you win.
ī˛ A great deal of competition
ī˛ The favorite kitchen tool for the great majority of
sales people in our industry isâĻ
ī˛
@DiscoverOrg
13
15. You control your own destiny
ī˛ Youâre in the âlife alteringâ business
ī˛ There are plenty of managers dying to work
with you
ī˛ By the end of the hour, you will introduced
to a sales process that works
ī˛ A good sales process is recession proof
ī˛
15
16. ī˛
ī˛
ī˛
ī˛
ī˛
ī˛
ī˛
ī˛
ī˛
ī˛
Hunting VS Farming
Science VS Art
Proactive VS Reactive
Understand our buyers
Shorten each sales cycle
Losing early is OK
Your 100% ResponsibleâĻ
Having multiple LBRâs
Hunting is a numberâs game
Farming is about listening & making a connection
@DiscoverOrg
16
17. ī˛
ī˛
ī˛
ī˛
What is your number one key differentiator?
What is it about your company that would turn a prospect into
a client?
Why would a prospect decide to work with your company?
What makes your company different?
ī˛ Sales * Recruiter * Candidate
ī˛ Features & Benefits
ī˛ Website
ī˛ Database
ī˛ Brochure
ī˛ Pricing
The Million Dollar Question?
@DiscoverOrg
17
18. Hunting - The front-end of the sales cycle a sales rep
partakes in starting with research, building your CRM, & active
campaigning that leads to the initial contact. The primary
functions of the Hunting phase includes organization,
persistence, scripting, urgency and follow-up. The goal of
Hunting is to get to Farming.
Farming - The back-end of the sales cycle a sales rep
partakes in while communicating in any fashion with the
prospect. The primary functions of the Farming phase
includes listening, rapport building, order qualification,
connecting & overcoming objections.
@DiscoverOrg
18
20. âĸ
âĸ
Active Campaign - When a sales rep has a âto-doâ
triggered in their CRM associated with an individual
prospect or client that is dated for sometime in the
future. Typically a sales rep will have at least 350
Active Campaigns going at one time.
Legitimate Business Reason (LBR) â Answers the
questionâĻ How can you be memorable and add value
during the hunting phase? Why should a prospect or
client take time out of their busy schedule to take your
call, answer your email or meet with you? (W.I.I.F.M.)
An LBR can be professional or personal.
@DiscoverOrg
20
21. EMAIL:
Subject Line: Something of interest for you
Hi (IT Director / VP). I hope your day is going well. I
read this morning that Your Company is planning an
upgrade to Sharepoint 2013 from 2007.
This past year I have helped Your Competitor 1, Your
Competitor 2 and a company in your industry, staff for
these types of migrations.
Let me know if you have a moment next week for me to
come by and introduce myself to you?
@DiscoverOrg
21
22. Reach-Out - (Unique Progress & Maintaining the Campaign) - Any activity a
sales rep does such as a phone call, email, hand written note, face to face
meeting or other correspondence during the hunting or farming phase of the
campaign. All reach-outâs MUST be tracked in your CRM with a next action
step (by you) triggered correctly.
âReach-outs are like breathing. The last breath you take is important, but
not nearly as important as your next breath.â
Trigger Mechanism - The process and CRM tool a sales rep uses to
remind oneself when and how to follow-up with the prospect or client. It is
100% the responsibility of the sales rep to trigger their CRM tool with a
follow-up date for that particular prospect or client.
@DiscoverOrg
22
23. Make them feel important
ī˛ Kill âem with kindness
ī˛ Find common ground
ī˛ Personal or Professional
ī˛ Building rapport is connecting
ī˛ A connection can trump a commodity
ī˛ 90% of making a decision is driven by emotions
ī˛ What type of personality do they have?
ī˛ Usually requiresâĻ
ī˛
@DiscoverOrg
23
25. Understanding your competition
ī˛ They are everywhere
ī˛ They are always trying to break-up your
business relationships
ī˛ Are they good?
ī˛ Are They bad?
ī˛
âSuccess creates corporate arrogance, I am a great
subscriber to paranoiaâ
â David Pottruck, former CEO of Charles Schwab
@DiscoverOrg
25
26. From: _________________________________
Sent: Thursday, February 07, 2013
To: Chris@cosmossalespro.com
Subject: New Business Prospects â Hello
Hi Chris,
My name is _______________________
I currently work for ___________________ in the capacity of a Business Development Executive.
My company is a small IT solutions firm providing Mobile and Web app development services, along with
high quality IT staffing services.
I would like to extend this invitation with prospects of doing business with you.
I sense that you must be getting such invites without a doubt of an acquaintance.
I cannot assure you that its different here but what I can assure you is that the level of quality and
professionalism in our services.
I would appreciate if you can take a bit of time to have a small conversation with me and explore the idea of
us doing business together
@DiscoverOrg
26
27. âNothing can take the place of Persistence.
Talent will not. Nothing is more common than
unsuccessful men with talent. Genius will
not. Education will not. The world is full of
educated derelicts. Persistence and
determination alone are omnipotent.â
@DiscoverOrg
27
28. ī˛
ī˛
ī˛
ī˛
ī˛
ī˛
ī˛
ī˛
Research through the moment of the first two-way
communication
Building your CRM
Farming and hunting always go back and forth
Active Campaigning either by making âunique progressâ
or âmaintainingâ each particular campaign
Shorting each particular sales cycle
Finding & using a Legitimate Business Reason (LBR) to
reach-out
What will this particular sales cycle look like
The primary goal of Hunting?... Get to Farming!
@DiscoverOrg
28
29. ī˛
Know the difference between sales activity and sales strategy
ī˛
Are organized, persistent & different
ī˛
Work with urgency
ī˛
Know when to lose early
ī˛
Are friendly, outgoing and upbeat
ī˛
ī˛
Know itâs 100% their responsibility to maintain
the campaign with every prospect & client
Know how to do research on a company & hiring manager
@DiscoverOrg
29
30. ī˛
Create muscle memory
ī˛
Celebrate small victories
ī˛
Understand sales is a process
ī˛
Have a full pipeline of prospects and clientsâĻ Always
ī˛
ī˛
Build and maintain their CRM accurately
Use Legitimate Business Reasons all the time
@DiscoverOrg
30
31. ī˛
ī˛
ī˛
ī˛
ī˛
âĻ are rarely used correctly by sales executives
âĻ are not Applicant Tracking Systems
âĻ are often not used as a management tool
âĻ are one of the primary reasons (excuses) why sales
executives are NOT successful in our industry
âĻ are almost always an intricate part of a successful
sales process
@DiscoverOrg
31
32. Hunting + Farming = Active Campaigning
Flexible
Organized
Reach-outs
Prioritize
Accountable
Disciplined
Be Yourself
@DiscoverOrg
32
33. From: Chris Cosmos [mailto:chriscosmos13@yahoo.com]
Sent: Monday, August 08, 2011 1:01 PM
To: John Doe
Subject: Re: Chris, are you still there?
John, good job in following up with me! I just started my business and I have a great
deal on my plate right now. DiscoverOrg will be one of the first investments I make
once things settle down.
Please stay in touch!
From: John Doe [mailto:johndoe@jigsaw.com]
Sent: Monday, August 08, 2011 1:15 PM
To: Chris Cosmos
Sounds great Chris, give me a call when you would like to move forward.
John Doe , Sales Representative
@DiscoverOrg
33
34. ī˛
ī˛
ī˛
ī˛
ī˛
ī˛
ī˛
ī˛
ī˛
ī˛
ī˛
ī˛
ī˛
ī˛
Day 1 - Hand written note (Solutions or Staffing)
+ 5 working days - scripted VM (referring to following up on the HWN)
+ 3 working days - scripted email #1 & VM (referring to following up on the HWN)
+ 3 working days - scripted LinkedIn invite #2 ( A feature and benefit)
+ 3 working days - scripted email #3 & VM ( Another feature and benefit)
+6 working days - scripted email #4 & VM (LBR)
+6 working days â scripted email #5 & VM
+6 working days - scripted email #6 & VM (LBR)
+6 working days â scripted email #7 & VM
+10 working days - scripted email #8 & VM (LBR)
+10 working days - scripted email #9 & VM
+10 working days - scripted email #10 & VM (LBR)
+10 working days - scripted email #11 & VM
Repeat the process quarterly
@DiscoverOrg
34
35. .
ī
How many licks does it take to get to the center of a
Tootsie Roll Tootsie PopâĻ?
How many reach-outs does it take to get to YES?
No-no-no-no-no-no-no-no-no-no-no-YES!!!
ī
ī
How many Yesâ does it take to get to $$$$$?
yes-yes-yes-yes-yes-yes-yes-yes- $$$$$?
@DiscoverOrg
35