The Ignite Buzz That Drives Digital Transformation Success

© 2017 Rightpoint. All rights reserved. Confidential.
The Ignite Buzz That Drives Digital
Transformation Success
October 2017 Microsoft Ignite @DocAuto @Jwillie

© 2017 Rightpoint; all rights reserved.
• Passionate about enterprise social and
“the connected company”
• Microsoft MVP and Subject Matter Expert and Strategist for
Fortune 1000 companies
• With Rightpoint since 2008–an independent customer
experience agency with technology
at our core.
• Follow me and Tweet “Listening to @jwillie rant and
rave about the digital workplace and transformation
@Rightpoint @DocAuto“ #MSIgnite
H E L L O
my name is:
Jeff Willinger
Director of Everything Cool 2.0

Poll Question
Did you attend Ignite 2017?
• Yes
• No
3

Poll Question
In your opinion, what was the biggest announcement at Ignite?
• Multi Geolocation for Office Delve for Business and SharePoint
• Teams Merging with Skype for Business
• Office Groups, Flow and PowerApps Taking to Next Level
• Bing for Business
4

Some Takeaways
• BIG BET on Artificial Intelligence
• Multi Geolocation for Office Delve For Business and SharePoint
• Teams Merging with Skype for Business
• Office Groups, Flow and PowerApps Taking to Next Level
• Bing for Business
5

Strategic Approach

2. It is never [just] a digital workplace project.
Digital transformational change
Starts from the inside out.

1. Creating a sustaining change requires the
marriage of form and function.
Helping clients achieve a deeper understanding of
their customers in order to create
impactful digital experiences, yet leverage a
sustainable technology investment over time.

Proprietary and Confidential
Enabling Technology

History of Microsoft’s Digital Workspace Technologies
Today
Codename: Office Server
Codename: Tahoe
SharePoint Portal Server 2001
SharePoint Team Services 2002
WSS 2.0 / SharePoint Portal Server 2003
WSS 3.0 / Office SharePoint Server 2007
SharePoint Foundation / Server 2010
SharePoint Foundation /
Server 2013
SharePoint 2016
Office 365
2013Update
BPOS

Microsoft Office 365 Roadmap Summary
1Current as of 2/1/2017
2Full roadmap available here: http://fasttrack.microsoft.com/roadmap
How do we keep pace in a servicing world?

What happened to First Release?

Microsoft Office 365 Roadmap Summary – Q2 2017
Roadmap Scope: Office 365
244 Active Roadmap items
• In the last 30 days…
1Current as of4/11/2017
2Active defined as Features ‘In development’ or ‘Rolling Out’
31
New features
launched
12
New features
rolling out
2
Cancelled
features
39
new features in
development
Roadmap Scope: Office 365

Microsoft Office 365 Roadmap Themes
• Launched
• Theme: Microsoft Teams  Address Slack competition, address modern collaboration + messaging use-cases
• Theme: Compliance, DLP, eDiscovery  Security, ODFB expansions
• Theme: FastTrack expansions (data migration, hybrid, Teams)  Adoption support for leading and blocking capabilities
• Theme: O365 Groups Feature Enhancements  Strong Supporting Structure for next-generation capabilities,
Compliance and Archiving enhancements
• Theme: Office Clients  Continued enhancements across all client platforms (Win, Mac, iOS, Android)
• Theme: Planner enhancements  Lightweight team project management, assign tasks to multiple users
• Theme: Usage and Analytics Enhancements  Addressing functionality gap and further supporting Office Graph/Delve
capabilities
• Theme: Skype for Business PSTN, Mac, Meetings enhancements  Feature parity across major platforms, bolstering
capabilities among other UC offerings
• Theme: Staff hub  Staff (Hourly) worker and team productivity, common use-case needs that are otherwise unmet in
Microsoft ecosystem
• Theme: Sway Enhancements  Feature progression, inclusion as future publishing capability on SharePoint
• Theme: Yammer (modest) enhancements  Largely focused on further folding into the Office 365 family

Microsoft Office 365 Roadmap Themes
• Rolling Out
• Theme: Administration Enhancements for OneDrive for Business  EFSS (Enterprise File Sync and
Share)
• Theme: Delve Enhancements  Personal Analytics
• Theme: Office Client Enhancements (Excel, S4B, Outlook)  Productivity gains
• Theme: Visio gets mobile access  Modernization of a more niche tool
• Theme: Advanced Security Management  Additional security and control measures
• Theme: Mobile App Enhancements  Continual improvement, released through respective app stores
• Theme: Govn’t Cloud enhancements  Not applicable to NM, but Govn’t is receiving a number of
delayed updated (Power BI, E5, PSTN, Lockbox, PBX, Delve Analytics)
• Repeated Themes from Launched Include:
• O365 Groups Feature Enhancements
• Compliance, DLP, eDiscovery
• Skype for Business PSTN, Mac, Meetings enhancements
• Sway Enhancements
• Yammer (modest) enhancements

O365 Stack: A Deeper Look at Microsoft Teams

Our POV: Microsoft Office Roadmap
• Microsoft Focus: Deliver ‘Next-gen’
experiences built upon primary investments of
the Office 365 technology stack.
• Core Stack: SharePoint, Office, Exchange,
Skype for Business, Yammer, Dynamics
• Secondary Stack: OneDrive for Business
(SP), Sway, Office 365 Groups, Flow,
PowerApps, Video
• Experience Layer (incl. Core + Secondary):
Planner, PowerBI Workspaces, Microsoft
Teams

Data
Warehouse
Corporate/Division
Communications
HRM
Platform
Email
Calendaring
ERP and/or
Financials
Collaboration
Workspaces
An abstracted data and actions layer that generates a personalized experience of the
platforms: just enough access, directly actionable, in a unified, frictionless interface
Connected Intranet

3. This is a transformation.
To be successful you will need
Strategy, Design, and Build in concert
with managed organizational shift.

The process to realizing your vision
The approach is designed to surface business and customer needs, validate outcomes and create memorable digital experiences.
We will expand the Discover and Define components on the next slide—this is how we align business with customer to unify a
model of understanding to become customer-centric and enter a more “virtuous cycle” of ongoing experience evolution.
Strategic Inputs
• Market
• Business
• Tech
• Customer
• Define Customers
• Define Key
Customer Journeys
• Define the
Opportunity
• Vision and Roadmap
• Card sorting
• Information architecture
and taxonomy
• UI and interaction
design, prototypes
• usability testing:
moderated & unmoderated
Clarity
Vision &
Planning
Design Implement
• Technical
Specifications
• Development
• Unit, Functional and
Integration Testing
• UAT
• Production Planning
Iterate
• Training
• Launch
• Analyze Performance
• Optimize/Design
• Re-deploy

Opportunity Identification and Priority Planning
Strategic Inputs
• Market
• Business
• Tech
• Customer
• Define Customers
• Define Key
Customer Journeys
• Define the
Opportunity
• Vision and Roadmap
• Card sorting
• Information architecture
and taxonomy
• UI and interaction
design, prototypes
• usability testing:
moderated & unmoderated
• UAT
Clarity
Vision &
Planning
Design Implement
• Technical
Specifications
• Development
• Unit, Functional and
Integration Testing
• Production Planning
Iterate
• Training
• Launch
• Analyze Performance
• Optimize/Design
• Re-deploy

Customer
Journey
Prioritization
Capabilities
Identification
Chanel
Messaging
Strategy
Concepts Roadmap
Discovery Approach
Opportunity
Profiles
Current
State
Strategy Immersion
Analytics Benchmark
Content Audit
Stakeholder Interviews
Technology Review
Voice of
User
Small Group
Interviews
Optional Survey
Landscape
Comparable sites
Third Party Research
Clarity Opportunity & Vision Planning

Discovery Approach
Clarity Opportunity & Vision Planning (Roadmap)

Phase O – Strategy Planning
Week1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Week 10 Week 11 Week 12
CLARITY
OPPORTUNITY& VISION
PLANNING
• Project Kick-off
• Asset Review
• Stakeholder
Interview Planning
• Stakeholder Interviews
(includes Bus., Sales, IT)
• Voice of Customer
Interviews
• Business Requirements
Development
• Web/Analytics Audit
• Customer Experience
Impact Analysis
• Executive Summary
• Persona Development
• Customer Journey Mapping
• Capabilities/Opportunity
Definition
• Capabilities Scoring
• Future State Vision
(Concepts)
• Experience Roadmap
• Phase 1 Plan & Estimates
• Phase 1 Content Brief
• Final Executive
Presentation

Digital Workplace Trends

Communities
and Projects
Tools and
Applications
Knowledge
and Insights
Digital
Workspace
What is a World Class Intranet?
• Connect with colleagues and stay
informed about the company and their
area of it
• Get work done with colleagues across
work teams, communities of interest,
and projects
• Gain knowledge and insights; access
common tools and applications
A world class modern intranet
is a digital workspace.
More than a company communications
site, it must enable end users to:
End-user

2017 key focus areas for best-in-class intranets at global companies,
compiled from published articles and consultation with Gartner, Forrester, Neilson Norman
Group, and Ragan Communications:
What is a World Class Intranet?
• Personalization
Experience should be targeted to the
user’s profile and needs by default.
• Search & Navigation
Must be intuitive and efficient – main
complaint is users can’t find what
they are looking for.
• Sustainability
Ongoing initiatives to drive continued
adoption and align with needs are
critical – users must “be heard”.
• Mobile/Responsive
Embracing smartphone and tablet –
and mobile usage patterns – as a
primary design initiative
• Enterprise Social
More than a buzzword, intranets are
using social tools to drive
engagement and productivity at a
site level and within online
communities.

Personalization
36

Journey 5: Empower
NEWS
Personalization
Provides a unified view inside Grant
Thornton, with personalization to make
it relevant
MY WORK
Tells me what to do next on each of
my projects
IMPORTANT TO ME
Reveals a collection of information
from across Grant Thornton and the
web that is relevant to my work and my
interests
MY CONTRIBUTIONS / COACHING
Allows me to manage my participation
and career
Personalized Homepage
Associate

Journey 5: Empower
Personalization
NEWS
Is both unified and relevant
to each person
Personalized Homepage
Partner
MY PARTNER DASHBOARD
Connects me to propsals and
overviews of my projects to help
me know where to act
MY COACHING
Helps me stay in contact with
my Associates

Personalization
MY APPS
Allows quick access
to saved apps
FEATURED NEWS
Highlight important
announcements or
news articles
MY HUB
Frequently accessed
information is made
easy to find. including
email, projects, PTO
balance and badges
KEY DATES
Display key
upcoming corporate
events
MY CONVERSATIONS /
SOCIAL MEDIA
Increase collaboration
by integrating
commenting and
corporate social
media feeds
YOUR OPINION COUNTS
Polls provide further
opportunities for user
engagement
Honorable Menton
LAUNCH / RELAUNCH

Search Experience

CLIENT CENTRIC
When clients are surfaced in
search results, users can easily
see the depth of your expertise
and the power of your reputation.
Search for Knowledge
CONNECTED COMPANY
By highlighting valuable Aon
relationships (both internal and
external), users are empowered to
connect and discover new
opportunities.
INDUSTRY CENTRIC
A wider yet more streamlined
search allows users to delve into
related news and documents for
the latest insights and evidence.
Search Experience Winner
LAUNCH / RELAUNCH

The future of search in
the Digital Workspace is
powerful, flexible,
multimedia, and assistive.
Search
Search Experience (Cont’d)

Search Experience (Cont’d) Winner
LAUNCH / RELAUNCH
The future of search in
the Digital Workspace is
powerful, flexible,
multimedia, and assistive.
Search

Enterprise Social
44

HOMEPAGE
Enterprise Social
Quick access to
your Chatter feed

Enterprise for Social (Cont’d)
ACTIVITY STREAMS
Mimic how users work,
integrating information
across platforms.
Honorable Menton
LAUNCH / RELAUNCH

Mobile / Responsiveness
47

Mobile Workforce
5
0

Intuitive Navigation

Intuitive Navigation (Cont’d) Honorable Menton
LAUNCH / RELAUNCH

Intuitive Navigation (Cont’d) Winner
LAUNCH / RELAUNCH

Intuitive Navigation (Cont’d) Winner
BEST OVERALL INTRANET
INTRANET SOCIAL NETWORK
BLOG

Focus on Digital Transformation
Customer experience runs deep within an organization. So get to the heart of your mission, and use
those insights to connect the dots across every facet of your business to develop the customer experience
solutions that both empower your employees and engage your customers.
Transforming
Your Business
Increasing
Market Share
Profitable
Growth

Finally!
57
Clarity
Vision and
Planning
Design,
Implement,
Iterate

Poll Question
Where is your company in its digital transformation journey?
• In the middle of a transformation
• Just getting started
• Plans to get started next year
• Not started yet
58

Poll Question
What versions of SharePoint are you using?
• O365 / SharePoint Online
• SharePoint 2016
• SharePoint 2013
• SharePoint 2010 and older
59

Thanks and stay connected:
Jeff Willinger
jwillinger@rightpoint.com
312.622.2300

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• Conduct quick queries to get answers in minutes instead of months
• Easily create, reuse, and modify “blueprints” for simple to complex
use cases
• Perform queries to multiple farms simultaneously – regardless of
where the farms are geographically located
• Make changes on the fly

• Continuous Security and Compliance
• Monitor the security and compliance of your SharePoint environments
with one solution
• Audit and capture user activity to drive other business processes
• Make centralized updates as requirements change with no disruption
to business operations

Q&A

THANK YOU!
Jeff Willinger
jwillinger@rightpoint.com
312.622.2300
DocAuto
SPorganizer.com
Sales@DocAuto.com
1-800-DocAuto

The Ignite Buzz That Drives Digital Transformation Success

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