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Facilitation patterns and antipatterns workshop

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Facilitation patterns and antipatterns workshop

  1. 1. FacilitationPatterns<br />Antipatterns<br />Steven “Doc” List<br />Principal Consultant<br />ThoughtWorks<br />© ThoughtWorks 2009<br />
  2. 2. 2<br />
  3. 3. 3<br />
  4. 4. 4<br />"Group facilitation is a process in which a person whose selection is acceptable to all the members of the group, who is substantively neutral, and who has no substantive decision-making authority diagnoses and intervenes to help a group improve how it identifies and solves problems and makes decisions to increase the group's effectiveness.”<br />The Skilled Facilitator by Roger Schwarz<br />
  5. 5. Facilitation is…<br />5<br />
  6. 6. Process<br />6<br />
  7. 7. Neutral<br />7<br />
  8. 8. No Authority<br />8<br />
  9. 9. Decisions<br />9<br />
  10. 10. 10<br />
  11. 11. The solution to challenges is not confrontation and conflict, but consideration and communication.<br />11<br />Steven “Doc” List<br />
  12. 12. Antipatterns<br />Patterns<br />12<br />
  13. 13. 13<br />Neutral<br />
  14. 14. Guide<br />14<br />
  15. 15. Curious<br />15<br />George<br />
  16. 16. Sherlock Holmes<br />16<br />
  17. 17. Benevolent Dictator<br />17<br />
  18. 18. Repetitor<br />Repetitor<br />Repetitor<br />18<br />
  19. 19. 19<br />Professor Moriarty<br />(the Evil<br />Genius)<br />
  20. 20. 20<br />Gladiator<br />
  21. 21. Superhero<br />21<br />
  22. 22. Orator<br />22<br />
  23. 23. Conclusion Jumper<br />23<br />
  24. 24. Time for some FUN!<br />24<br />
  25. 25. 25<br />Deck 1<br />Deck 2<br />
  26. 26. 26<br />
  27. 27. 27<br />
  28. 28. Time for some fun!<br />28<br />Get into groups of 6 – 10 people<br />Someone shuffle the cards (after pulling out the advertising ;-)<br />Deal one card to each person in your group<br />READ THIS CAREFULLY BEFORE YOU LOOK AT YOUR CARD<br />DO NOT REVEAL YOUR CARD, except…<br />If you receive the Facilitator card, you may reveal your card<br />Have a conversation, behaving according to your card<br />Spend a short time guessing each other’s patterns<br />
  29. 29. Round Two<br />29<br />Collect the cards, and shuffle again<br />Deal TWO cards to each person in your group<br />Same as before, do not reveal your card, except…<br />If you receive the Facilitator card, you may reveal your card<br />Have another conversation, acting out each of the behaviors you’ve received, but not at the same time<br />Spend a few minutes guessing each other’s patterns<br />
  30. 30. Group Discussion<br />30<br />
  31. 31. What to do when (or before) you run into these patterns<br />31<br />
  32. 32. The Facilitation Four-Step<br />(Intervention)<br />32<br />
  33. 33. 1. Interrupt<br />33<br />
  34. 34. 2. Ask<br />34<br />
  35. 35. 3. Redirect<br />35<br />
  36. 36. 4. Commit<br />36<br />
  37. 37. Active Listening<br />(via the IAF Methods Database @<br />http://www.iaf-methods.org/node/5255)<br />(Intervention)<br />37<br />
  38. 38. <ul><li>Wait for pause
  39. 39. AMPP*
  40. 40. Ask
  41. 41. Mirror
  42. 42. Paraphrase
  43. 43. Prime
  44. 44. Choose whether to go back to original speaker or seek input from others</li></ul>38<br />*Crucial Conversations – www.vitalsmarts.com<br />
  45. 45. Role Reversal<br />(Intervention)<br />39<br />
  46. 46. 40<br />
  47. 47. Ground Rules<br />(Preventive)<br />41<br /><ul><li>We will not interrupt each other
  48. 48. We will behave respectfully
  49. 49. We will not make jokes at other’s expense
  50. 50.
  51. 51. …</li></li></ul><li>Starfish<br />(Preventive / Curative)<br />42<br />
  52. 52. Keep Doing<br />Stop Doing<br />Start Doing<br />Do More Of<br />Do Less Of<br />© ThoughtWorks 2009<br />43<br />
  53. 53. Circle of Questions<br />(Preventive / Curative)<br />44<br />
  54. 54. 45<br />
  55. 55. The Margolis Wheel<br />(Preventive / Curative)<br />46<br />http://www.stevenlist.com/blog/2009/02/15/the-margolis-wheel<br />
  56. 56. 47<br />
  57. 57. Parking Lot<br />48<br />
  58. 58. Books and Resources<br />Collaboration Explained– Jean Tabaka (!)<br />Agile Retrospectives– Diana Larsen and Esther Derby (!)<br />Participatory Workshops– Robert Chambers<br />The Skilled Facilitator – Roger Schwarz<br />Facilitator's Guide to Participatory Decision-Making– Sam Kaner<br />Crucial Conversations – Kerry Patterson et al<br />49<br />
  59. 59. 50<br />
  60. 60. 51<br />
  61. 61. 52<br />
  62. 62. 53<br />
  63. 63. 54<br />
  64. 64. 55<br />
  65. 65. Facilitation Patterns from Jeremy Lightsmith<br />www.facilitationpatterns.org<br />International Association of Facilitators Methods Database<br />www.iaf-methods.org<br />Patrick Kua’s Blog<br />http://www.thekua.com/rant/2006/03/the-retrospective-starfish<br />Books and Resources<br />56<br />
  66. 66. 57<br />
  67. 67. 58<br />
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  69. 69. FacilitationPatterns<br />Antipatterns<br />Steven “Doc” List<br />Principal Consultant<br />ThoughtWorks<br />Email: Doc@ThoughtWorks.com<br />Blog: www.StevenList.com/blog<br />Phone: +1 512-924-9248<br />© ThoughtWorks 2009<br />

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