1. The Meaning of (work) Life
That whole metaphysical thing or,
people aren’t wearing enough hats?
2. What is an Adult?
• Someone who does what needs to be done,
not what they want to do
3. Conspiracy Theories
• At the moment of your birth, you could see
God
• Since the moment of you birth forward,
everyone you’ve met, have conspired to
narrow your point of view
• You are conditioned
4. What is Your World View?
• Me? – A life of taking (What do I want?)
• We? – A life of giving (Who are am I?)
• Life is a series of answers to questions you’ve
asked the universe while on your journey
• Why do we work?
5. The Hierarchy of Needs
• Physiological needs – air, water, and food…
• Safety needs – personal and financial security,
health and well-being, a safety net against
accidents/illness and their adverse impacts
• Love and belonging – friendship, intimacy,
family
• Esteem – “presents the typical human desire
to be accepted and valued by others”
• Self-actualization – “I ams that I ams”
6. Nature Loves Diversity
• Diversity is Nature’s idea of “perfection”
• One kind of something is Man’s idea of
“perfection”
• (Wo)man is part of Nature
• Which is right?
7. The Garden of Eden
• The tree of knowledge
• Awareness
• Love (acceptance) v. Hate
• Lies v. Truth
• Avoiding Responsibility
8. The Four Enemies of (Wo)man
• Fear – Prevents you from moving forward
• Clarity – Traps you from moving forward
• Power – Corrupts your move forward
• Age – Takes away the energy you need to
move forward
9. Misbehave
• If two or more people are in a room someone
is going to be unhappy, so just do the right
thing
• You don’t see people instantaneously
ascending to a higher realm around you. Do
you?
• No one has the corner on the right answer
10. You Have Never Failed
• You just stopped trying
• Who really cares what other people think?
11. The Vision Quest
• The Jumping Mouse
• Day 1: Whenever I did something someone
else didn’t like, they hurt me
• Day 2: Whenever someone else did something
I didn’t like, I hurt them
• Day 3: If I want to change the world, I should
start with me. When I become perfect, then
I’ll be fit to judge others
13. What Employers Want
• Someone who understands customer service
• Someone who knows how to do something
• Someone who can solve problems
• Someone who finishes their work
• Someone who doesn’t need direction
• Someone willing to tell the truth
• Someone willing to take responsibility
14. What is Good Customer Service?
1. Have a good attitude. They are more important
than you are, so act like they are. They are the
reason you have a job, so act like they are.
2. Go to them; don't ask them to come to you.
3. Ask them, "How may I help you?" "How may I be
of service?"
4. Don't tell them about your problems, listen to
theirs.
5. Be quiet when they talk. You can't talk and
listen at the same time. Listen then ask if you
don’t understand.
15. What is Good Customer Service?
6. Don’t make your customers wait. Respond
immediately to an inquiry. If you can't answer their
question immediately, tell them when you can.
7. Be helpful. Reduce the amount of work the customer
has to do to get their problem solved.
8. Don't tell them they are wrong; instead suggest
"better" alternatives. Be specific in your response. Be
sincere.
9. Find them three solutions. Give them the pros and
cons of each solution. Let them decide.
10. Above all, keep your word.
16. Continuous Planning
• Plan
• Communicate
• Execute
• Planning must always be #1, or you will run
out of things to communicate and do.
• Don’t be a reactor.
17. What’s Hot?/What’s Not?
• Keep a list of skills that are in demand
• Keep monthly data on job listings for each skill
• Chart the growth and decline of each skill
• Teach yourself what is hot, forget about
what’s not
18. Goals
• None – You’re an archer standing in a field
firing arrows in every direction
• One – You’re an archer standing in a field
firing an arrow at a target. When you miss,
you pick up your arrows an fire again, but this
time you’re closer to the target. Eventually,
you’ll hit the target.
• Many – You’re any archer that needs to decide
on one target
19. The Three Rules of Training
• Always reinforce good behavior
• Always ignore bad behavior
• Always punish dangerous behavior
• Any stimulus reinforces behavior
• Reinforcing behavior is conditioning
20. Books That Will Change Your Life
• Feel the Fear and Do It Anyway (fear)
• How to Win Friends and Influence People
(relationships)
• Fire Your Boss (employee)
• The One Minute Manager (manager)
• Don’t Shoot the Dog (conditioning)
• The Cow in the Parking Lot (anger)
