Overview/training for client staff on how to use a proprietary web portal for care management clients receiving telehealth services. Designed to be presented and for reference book. Please note that animations are disabled. Author: Donna Cusano

1. Using the AMC Health Web Portal
Brief Review
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2. Using the AMC Health Web Portal
Overview
• Logging in
• Daily monitoring
• Patient health records
• IVR Alerts
• Doctor’s appointments
• Registering and updating patients
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3. Log In Page https://www.amchealth.com/login.aspx
Log in with your
User Name and
Password
Click ‘OK’
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4. The following is actual data, anonymized patients.
(And yes, we’ve had some fun with their ‘new’ names.)
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5. Patient Overview—Current Status Set date (defaults to current)
Status of all patients in your group at a glance Can review for past dates
Number of clients and priority
Vital signs measured for each patient
Vital signs status is prioritized for each patient
RED—HIGH priority, patient may need immediate
intervention
AMBER—Readings are abnormal, follow up with
the patient may be needed
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6. Patient Overview—Current Status
Export
data
to
Excel
Use filters
and drop-
down menus Additional patient
information: Click
to narrow • Patient not transmitting
choices and to add
•Additional readings a note
as shortcuts •Doctor’s appointments
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7. Use Filters to sort your patient information….
Let’s look at Nurse Caregiving’s Priority Patients….
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8. View Priority Patients
Click on any data point to view details
Alice is registering a red priority for a high diastolic reading
and weight.
Her blood glucose reading triggered an amber priority.
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9. Red and Amber Priorities—Drilldown View
Click on any readings for Alice, which will bring you to the Vital Readings
Screen—or select ‘Vitals’ from the Health Records drop-down menu
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10. Red and Amber Priorities—Drilldown View
A closer look at the Vital Readings Screen
Red priority: Diastolic HIGH (High Priority)
Amber priority: Many of Alice’s readings fall into a
pre-set ‘borderline’ area
Click here to
e.g. a higher than desired pulse reading
see Alice’s set
limits
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11. What determines red and amber The target range is the desired or
priorities? normal range for this patient. This is
set by the healthcare provider for the
individual patient, or system defaults
can be used.
The priority range is outside (lower or
higher) than the target (normal) range
and also set by the healthcare
provider.
Between the target and priority
settings is the amber priority.
Set limits appear in a pop up Readings that are lower than the
window when clicked on the Vital ‘below’ priority setting, and higher
Readings Screen. than the ‘above’ setting , are red
These can be edited at any time. priorities.
For instance, using pulse:
• A low pulse between 55 and 60, or
a high pulse between 80 and 90, is
within the amber priority range
• Lower than 55, or higher than 90, is
a red priority.
Olivia’s pulse of 89 on 2/16 is in the
amber range, but close to the upper
limit. 11

12. IVR Priority Patients
Click on any data point to view details
Olivia and Charlie have
registered a red priority for IVR. Let’s look at Olivia…
…or select ‘IVR
Report’ on the Health
Records menu
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13. IVR Alert Reporting
Olivia’s responses to calls confirm that she is not feeling well and should be checked.
• She is short of breath
• Had trouble with normal activities
• Feels change in her health
• Note repeated same-day calls
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14. View Appointments
Click on any data point to view details
Charlie is scheduled for a
doctor’s appointment
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15. Practitioner Appointments: Scheduling and follow up
•Charlie’s past and future scheduled doctor appointments can be logged here
•By specialty, practitioner name and status
•On Patient Overview, appointments within the next 7 days are noted with
after the name; completed in last 7 days with
Click here to
add or change
appointments
Access via ‘Practitioner
Appointment on the Health
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Records menu

16. Registering and updating patients
A quick five-step process that creates and updates your
records of the patient for device installation, monitoring
and priority notification
1. Client and Provider Information
2. Patient Monitoring and Insurance
3. Priority Limits & IVR Templates
4. Medications, Allergies and Hospitalizations
5. Assigning Care Managers, Priority Recipients and
Additional Information
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17. Registering your patients
Click here to start
registration
Access the Administrative Menu for
registering patients
Click on Registration/Referral
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18. 1. Enter most needed
information on your
client, such as:
• Type of referral
• His/her program
• Name, address, phone
• Date of birth
• Type of phone service
for installation
• Contact information
• Client ID number
• Language
spoken, name, addres
s, DOB and contact
• Medical provider(s)
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19. Setting up monitoring devices for the patient 2. Select devices and
connectivity for the
patient, based upon their
program, clinical
requirements and home
situation
• Modem will be connected
to either the landline or
via wireless
• Blood pressure and scale
are connected to the
modem wirelessly
(Bluetooth)
• For blood pressure
devices, also indicate the
cuff size
Enter Insurance information
• Type
• ID/Group Numbers
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20. Priority Limits and IVR Templates
3. Priority ranges
for clients
• Correspond to
devices selected
• Settings are pre-
designated
• Can be adjusted
by clinicians
based on patient
need
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21. IVR Setup and Templates
IVR Setup
• Phonetic
spelling of name
• Contact
information
• Available
templates pre-
set by customer
are listed
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22. Medications, Allergies and Hospitalizations
4. Add optional
information on
• Known allergies
to foods and
drugs
• Hospitalization/
time away
(after device
installation)
• Patient
diagnosis
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23. Assigning Care Managers, Priority Recipients
and Additional Information 5. Provides additional information
on:
• Authorized care managers--and
permits assignment based on
patient need
• Additional persons to be notified
of priorities
• Alternative family contacts or
caregivers
• Comments that will be helpful on
device installation
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24. Customer Service and Client Relationship Management
Customer Service (for patients): (800) 394-9194
Your AMC Health Client Relationship Manager:
Linda McLuckie (212) 537-0829, (877) 262-2240 x305
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