This document is a curriculum vitae for Donnalea Bowling that outlines her personal and educational background as well as her professional experience. It shows that she received a Bachelor's degree in 2002 and has over 15 years of experience in client management, project management, sales, and office administration roles for companies such as Internet Solutions, Cozens Recruitment, Top Notch Recruitment, and others both in South Africa and the United Kingdom. Her roles have involved managing clients, projects, sales targets, and providing administrative support.

1. CURRICULUM VITAE OF DONNALEA BOWLING
083 776 7921  Donnalea_roos@hotmail.com
PERSONAL INFORMATION
DOB: 1 February 1978
Marital Status: Married
Dependants: None
_______________________________________________________________________
EDUCATION
Internet Solutions  2015
 Differentiated Conversations & Solution Selling
Dimension Data Learning
 Emotional Intelligence
 Conflict Management
Damelin  2011
 Certificate in Short Programme for Advanced Project Management (PMBOK)
University of Natal  2002
 University Degree in Bachelor of Social Science
Durban Girls High School  1996
 Matriculation Certificate
Courses Attended:
Intuitive Computer College (MS Word, Excel, Internet, E-mail)
CURRENT EXPERIENCE
INTERNET SOLUTIONS
INTERNET SOLUTIONS
Client Manager – Quality Assurance / Sales  June 2016 – Present
Steinhoff-KAP Group /SI Futures / Oceana / Optinet / Naspers / Truworths
 Support sales in achieving sales targets
 Ensure IS and client comply and align with contractual commitments
 End-to-end ownership, support, tracking and reporting of quote to cash for high value,
strategically significant Partner clients (›R50m pa)
 Request Management tracking, analysis and trend reporting
 Request management and escalation management
 Virtual team management
 Coordination of strategic client workshops, training on client portals
 Coordination and recording of planned client engagements
 Management and execution on benchmarking and realignment processes
 Identify opportunities and risk through client touch points and client engagement
Client Manager / Sales  November 2014 – May 2016
 Enterprise / Value Channel Partner / SME
 100% of Quarterly Target through complete adherence and adoption of a Sales Methodology
(i.e. Solution Selling) and associated frameworks (i.e. Differentiated Conversations etc).
Prescribed artefacts to be used at the respective sales stages, for the relevant sales type. Attend
100% of training sessions conducted by BU or Sales Operations
 Create Cross Sell and up sell opportunities within client.
 Create 2 new cloud opportunities per month.
 Employ the correct behaviour by delivering on strategic Cloud conversations and activity in
Enterprise clients.
 September – Value Channel Partner Account Base
Client base – 50+ Clients
JANINE.HARLEY
[Typeyouraddress][Typeyourphonenumber][Typeyoure-mailaddress]
DONNALEAROOS
G7LeVillage1FirmountRoadSeaPoint0837767921donnalea_roos@hotmail.com

2. Junior Project Manager / Project Office  December 2008 – October 2014
 Manage orders and installations from receipt of contract through to installation and client billing.
 Communication with all Stake Holders – Primary focus on client engagement and managing
client feedback and expectations for project delivery. Engage with internal teams, client
manager, engineering and installs teams, support, Accounts department, Business Unit teams,
suppliers (DFA, Neotel etc) and other third party stakeholders.
 Coordinate installations with different installation teams (internal and external).
 Scheduling and managing installations.
 Manage orders with 3rd
party suppliers
 Assist Client with billing queries
 Participate in workshops with client and relevant Business Units
 Project Management and IT engineering assistance.
 Provide feedback for the improvement of operational systems, processes and policies in support
of the organisations mission
 Project scope management: Provide correct brief for execution.
 Facilitate Project Scoping Workshops: Identify and detail the scope of work in the project, assign
tasks and produce the necessary documentation to commence a project.
 Project time management: Create and update Project Plan/Rollout Schedule
 Project Quality management
 Project Communication management
 Project Resource Management: This includes allocating resources
 Project Integration: the integrated link between all project stakeholders and activities
 Project Closure
PAST EXPERIENCE
COZENS RECRUITMENT
October 2008 –December 2008
Assistant Recruitment Consultant – Temporary Assignment – Cape Town
TOP NOTCH RECRUITMENT
August 2007 – Relocate to CTN
Recruitment Consultant – Temporary Assignment
 Assisting Candidates telephonically
 Marketing and Sales – arranging appointments with potential clients
 Meeting with clients
 Receiving job specifications from clientele
 Looking for suitable candidates to fill specified positions requested by client
 Administrative – candidate curriculum vitae
NAMPAK
July - August 2007
PA / Office Administration – Temporary Assignment - Durban
UNITED KINGDOM – 2 Year Working Visa
VENTURE MARKETING GROUP LTD – UNITED KINGDOM
January 2006 – February 2007
Office Administration / PA to General Manager
 Office Administration - proficiency with web page, excel, diary management, database and
accounts packages.
 Produce accounting documentation for customers and suppliers.
 Coordinating and involved in the effective redecoration of the office.
 Planning of company charity events and parties.
 Manage travel arrangements.
 Manage back up of VMG computer systems.
 Organisation and preparation of exhibitions and attendance at exhibitions in and around the UK,
in the capacity of organizer.
REGUS (UK) LIMITED – UNITED KINGDOM
May 2005 – December 2005
Client Service Consultant
 Internal and External Client base

3. OMG – UNITED KINGDOM
March 2005 – April 2005
Part-Time PA to GM
TRIPLE C PRODUCTIONS CC
July 2002 – Feb 2005
PA to Chairmen
LIBERTY LIFE
April 2002 – June 2002
PA to Consultant – Temporary Assignment
SUPREME AIRBRAKES
September 2001 – March 2002
Office Administration
MEDSEARCH – STOWE PERSONNEL
August 2001
PA / Office Administration – Temporary Assignment
University of Natal
1999 – 2000
Assistant Tutor
VACATION WORK
GMS TRANSPORT
January 1999
PA to GM – Vacation Work
TARSUS TECHNOLOGIES
January 1997
PA – Vacation Work
GMS TRANSPORT - PA to GM - Vacation Work
January 1995
January 1996